Frequently Asked Questions

I want to find a show for purchase

  • How do I order a video of a particular PBS show?

    A complete listing of videos currently offered through PBS is available at Shop PBS. You can order programs from this site or by calling Shop PBS at 800/531-4PBS.

    For information on videos for continuing series such as NATURE, MASTERPIECE or FRONTLINE, please visit the specific program's web site for availability and ordering information. You can access program web sites at:
    Programs A-Z

    Please note that PBS usually holds rights to its programming for three years following the original broadcast date. After this time, PBS is no longer able to distribute these expired programs to our member stations or sell them to our viewers.

    You might be interested to know that several libraries throughout the country may have copies of programs within their holdings. You may wish to contact your local library to see if they might be able to borrow the program you are interested in through an inter-library loan. Here is a useful web site that allows you to search library holdings to find items you are interested in:

    Worldcat.org

    Please note that PBS is not affiliated with this web site.

  • How do I purchase a video copy of a PBS performance program?

    Unfortunately, many of our performance programs are cleared for broadcast only.  Agreements with artists, guilds and unions prohibit us from making them available in any other form.  We apologize for the disappointment.  If you would like to contact the producers of a program directly with your request, you can find contact information at:
    PBS Programs

    You may also find more information available on the program's web site. Please check the
    Programs A-Z list for a comprehensive list of all program web sites on pbs.org.

  • How do I contact Shop PBS to order a PBS product?

    To purchase a product from the PBS Shop, please call 800/531-4PBS or visit the Shop PBS web site.

  • How do I request a copy of the Shop PBS catalog?

    You can request a copy of the PBS Catalog by calling 800/531-4PBS or by visiting the Shop PBS web site and filling out the Catalog Request form by clicking the gray link directly above the search field labeled "Request a Catalog."

  • I live outside of the United States. How do I order a PBS product?

    Unfortunately, due to copyright restrictions on the products and programs offered by Shop PBS, we are not permitted to ship merchandise to addresses outside of the United States and Canada. In addition, we cannot accept payment with an international credit card, or from credit cards with billing addresses outside the U.S.

    We do not have information on retailers outside of the United States. You may be interested to know that a number of our programs are available for viewing online. You can find our Internationally Available collection, which is a compilation of programs that can be viewed outside of the United States, at:
    Internationally Available Collection

  • How do I obtain public performance rights for a program?

    Unfortunatley, many of our prformance program are cleared for broadcast only.  Agreements with artists, guilds and unions prohibit us from making them available in any other form.  We apologize for the disappointment.  If you would like to contact the producers of a directly with your request, you can find contact information at:
    PBS Programs
    You may also find more information availablr on the program's web site.  Please check Programs A-Z list for a comprehensive list of all program web sites on pbs.org