Frequently Asked Questions

I am unable to watch PBS programs online

  • What are the system requirements for the PBS Video Player?

    The PBS Video Player supports the following desktop browsers:
    Chrome **, Internet Explorer 9+, Firefox **, Safari **, Opera **

    The PBS Video Player also supports mobile devices running: 
    Apple iOS, Android 2.3, & Android 4+

    Updating/restarting your internet browser and ensuring that you have a consistent internet connection may help resolve video playback issues.

    **Latest, or most widely used version http://gs.statcounter.com/

  • I live outside the United States. Why can’t I stream PBS video content from pbs.org?

    While over-the-air broadcasts reach beyond U.S. borders into Canada and Mexico, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS programs in Canada and elsewhere.

    You can find our Internationally Available collection, which is a compilation of programs that can be viewed outside of the United States, at:
    Internationally Available Collection
    We regret not being able to offer all our content online to our supporters.

  • How do I enable captioning on PBS Video Player streaming videos?

    Some of the videos on the PBS Video web site feature closed captioning, including all episodes of AMERICAN EXPERIENCE, ANTIQUES ROADSHOW, NOVA and MASTERPIECE. We are currently working to make more captioned videos available.

    To enable the Closed Captioning option on pbs.org videos, please click the button  labeled CC in the bottom righthand corner of the viewing window, in between the Volume and Full Screen options.