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What performance metrics are used to determine success for individual programs and PBS overall? By whom and what process are these metrics established? How have they changed over the years? How do these metrics differ from other media and broadcast outlets? Are they published anywhere? Do you feel these metrics provide a sufficiently informative, authoritative and consensus basis to management to make changes as needed as well as providing a strong and unique rallying point and identity around which to publicize and garner public support? Where are the gaps, whether surprising on the upside or downside?

Thank you for considering these questions.