NewspaperShift

The Five Habits of Highly Successful Community Managers

by Roland Legrand

Talking about communities, and newspaper communities in particular, often leaves people with a warm and fuzzy feeling. It's true that being a community manager enables you to meet wonderful people, but the reality of daily community management can be difficult and unsettling. Every community manager has to deal with community politics (the online equivalent of office politics), disillusionment and a...

• August 31, 2009
• 14 comments

NewspaperShift

5 Ways a Community Manager Can Help Your Media Outlet

by Roland Legrand

Recently, the New York Times appointed its first ever community manager, someone to "concentrate full-time on expanding the use of social media networks and publishing platforms to improve New York Times journalism and deliver it to readers." Of course, the New York Times is a huge operation, and has an enormous community of print and online readers/users. Do we at...

• June 12, 2009
• 15 comments