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PoliticalShift
The Highs (and Lows) of Public Officials on Twitter
Are high profile public officials using Twitter as a noble tool to bypass the proverbial "mainstream media filter" and communicate directly with constituencies? Or do they just see it as yet one more wall in the online echo chamber, something merely to influence and/or amplify mainstream media stories? The answer probably lies somewhere in between as I found from examining...
more »Public Relations
How PR People Can Tactfully Locate, Pitch Influential Bloggers
Many PR agencies are hesitant to issue any guarantees on whether a particular piece of content or advertisement will "go viral," leading millions of users to toss it around through their various social media platforms. One way that they try to achieve this is by approaching the people often most responsible for the viral spread of content online -- big-name...
more »Public Relations
Issue Advocacy on the Internet, Part 1
The Internet has been alternately characterized as participatory, conversational, and collaborative. By empowering its users to create (not just consume) content, it is by design a more democratic medium than any other. There has been plenty of discussion about how, by giving everyone a public voice, the Internet is upending conventional power dynamics and enabling a new generation of opinion...
more »Public Relations
Amazon's Fail: Not Using Social Media to React to #AmazonFail Meme
In what some initially speculated to be a homophobic new expurgation policy, Amazon.com removed hundreds of gay and lesbian themed books from its sales rating system, effectively concealing these books from online shoppers. Some titles were completely delisted from Amazon's search engine. The controversy may never have provoked such widespread media attention -- or an official company response -- if...
more »Public Relations
Public Diplomacy in the Digital Age, Part 1
"What is public diplomacy?" was the first question that Ted Koppel posed at the recent Media as a Global Diplomat conference attended largely by public diplomacy professionals. I was surprised that the panelists, including the outgoing Undersecretary of State for Public Diplomacy & Public Affairs, couldn't readily agree on an answer to this foundational question. Koppel continued, "I thought [public...
more »World View
How Social Media War Was Waged in Gaza-Israel Conflict
Both sides deployed dangerous new media weapons during this latest round of fighting in Gaza. Armed with Facebook profiles, Twitter accounts, and Lavazza espresso, warriors fearlessly and tirelessly scoured the cyber battlefield searching for enemy (blog) outposts. Outfitted with high-tech ammunition like HD videocameras, firewire 800s, and white phosphorescent keyboards, they attacked one-sided videos, slanted essays, and enemy propaganda with...
more »Public Relations
In Hudson River Landing, PR Pros Were Not First Responders
In times of crisis, communications professionals have an important -- and increasingly complicated -- role to play. We used to be the first to offer public responses to catastrophes, able to develop elucidating messages before much of the news media was on the scene. Nowadays, the type of media that will report on a crisis is often as unforeseen as...
more »MarketingShift
Transparency as a PR Principle, Not a Tactic
We used to say in my profession -- public relations -- that you shouldn't say or write anything that you wouldn't want to turn up on the front page of the New York Times. Now what I like to tell clients instead is: You shouldn't say or write anything that you wouldn't want to turn up in Google search results....
more »PoliticalShift
Government 2.0: How Social Media Could Transform Gov PR
It's easy to see governments as nameless, faceless monoliths, something impersonal or, even worse, untrustworthy. Much of that is because government culture remains steeped in traditional ideas about public relations and outreach work, notions that have become archaic in an Internet-enabled, hyper-connected world. Just as private companies are learning to embrace social media to manage brand reputations, governments must adapt...
more »Digging Deeper
The Social Press Release: Multimedia, Two-Way, Direct to the Public
Silicon Valley journalist/blogger Tom Foremski had had enough. Two years ago, he wrote a poison pen letter to the PR industry in a blog post titled Die! Press release! Die! Die! Die!, in which he exhorted publicists to break down press releases into sections, tag the information and provide links to more sources. "Press releases are nearly useless," he...
more »Your Take
Wal-Mart 'Flogs' Par for the PR Course
All blogs are not created equal, and many of them are not transparent in their athenticity either. Sometimes we are hoodwinked, we want to believe, but we are deceived by what have become known as "flogs" or fake blogs, bought and paid for by someone else. In the case of our hot topic of the week, it's Edelman PR creating multiple flogs to tout Wal-Mart, including Wal-Marting Across America wherein our two heroes traipse around the country in a RV in praise of Wal-Mart. Surprise, surprise, their trip was funded by Edelman on behalf of Wal-Mart.
more »Digging Deeper
PR People Must Balance Consistent Message with Authenticity
Public relations professionals and journalists often work together, and sometimes they even get along. The goal for the PR person is to represent their product or service well, and make sure it gets positive press coverage. The goal for the journalist is to write a balanced account of the company -- not necessarily all positive or all negative.
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