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empathy

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Andrius Kulikauskas

The Includer
Episode 5
Hardship Letter

by Andrius Kulikauskas
2008 Knight News Challenge Winner

Please think of him as your mother or father, or your grandmother or grandfather, who rely on your help to make sense of the mail they get, even more so when they are shocked, dismayed or confused. You are their shield, their sword, their justice, their advocate, their Includer. David and I share his hardship letter to Aurora Loan Services.

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Media companies been trying to use technology to build new audiences and business models for ages now. Feels like too little, too late.

— Hiroko Tabuchi
Journalism, Technology Starting to Add Up

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