Tag: crisis

by Emily Corio

This post is co-authored by Maryanne Reed. On the morning of January 9, 2014, the air around Charleston, W.Va., smelled different, unnatural, but not entirely unfamiliar. It was around 8:15 a.m. when residents first reached state environmental and health officials to complain about the odor. They described it as smelling like licorice. By late morning, [...] more »

by Terri Thornton

Social media mistakes fascinate me. That’s because, in part, the only people who don’t make them are folks who aren’t on social media. Justine Sacco’s notorious tweet-heard-round-the-world seemed to corner the market on the sheer number of mistakes per word. In case you missed it, she tweeted, apparently just before her international flight: It appeared to [...] more »

by Anne Nelson

Back in 1996, my Columbia University colleague Jack Snyder and his co-author, Karen Ballentine, published a ground-breaking article called Nationalism and the Marketplace of Ideas. The essay used Serbian broadcasting and Rwandan radio to illustrate how hyper-nationalist media could be used to incite political violence. Today’s online media have the potential to be used in [...] more »

by Mark Hannah

In times of crisis, communications professionals have an important — and increasingly complicated — role to play. We used to be the first to offer public responses to catastrophes, able to develop elucidating messages before much of the news media was on the scene. Nowadays, the type of media that will report on a crisis [...] more »