Tag: crisis management

by Teresa Gorman

PBS NewsHour staffers who were awake late last Sunday before Memorial Day, including myself, were just as startled as the rest of the Internet to discover a legitimate-looking blog post on our site claiming that late rapper Tupac Shakur was alive. We were under a hacking attack. Suddenly, it was time for damage control. I […] more »

by Jamie Williams

This is the story of seven people connected by the Great Tohoku Kanto Earthquake that rocked northern Japan in March and their need to obtain immediate and accurate information. Mass confusion combined with their desire to reach loved ones compelled them to turn to social media as a lifeline. Through networked, digital technologies, they created […] more »

by Anne Nelson

This article was co-authored by Mayur Patel Tomorrow marks the anniversary of the devastating earthquake that shook Haiti last January, killing more than 230,000 people and leaving several million inhabitants of the small island nation homeless. Though natural disasters are common, the humanitarian response this time was different: New media and communications technologies were used […] more »

by Sandra Ordonez

A little over three years ago, I started working as the communications manager for Wikipedia. I had just moved to St. Petersburg, Fla., and was ecstatic to hear that this quirky website, which had begun to pop up in many of my web searches, was based there. Having grown up in New York, my culture […] more »

by Ian Capstick

Just like late night talk show hosts who salivate over a fresh political sex scandal, professional communicators can’t stop analyzing and talking about BP’s public relations work during the current Gulf Coast oil spill disaster. More to the point, they can’t shut up about BP’s inability to relate to the public, and its poor use […] more »