Tag: customer service

by Kevin Roberts

The marketing landscape has changed exponentially over the last decade as both marketers and consumers have become more sophisticated, technologically adept, price smart and conscious of the impact of having a good reputation. Technology has reset the value equation across the spectrum of audience engagement. Power has switched from the supply side to the demand [...] more »

by Michelle May

When I finally purchased my first smartphone, Google’s Nexus One, last March, I quickly declared myself a satisfied customer. I was easy to impress. Anything was a step up from a five-year-old Samsung with a pull-up antenna. Like many, I dreamt of an iPhone, but was turned off by what I heard about AT&T’s service. [...] more »