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Though Wal-Mart's
low-price, low-wage, globally sourced model is not necessarily
unique in the retail industry, the Arkansas-based company has
become the most powerful retailer in the world. Its rapid and
widespread growth strategies have transformed the retail industry,
prompting other companies to emulate it and generating a series
of social and economic changes.
A Unique
Phenomenon
Labor
historians, economists and retail market analysts almost universally
agree Wal-Mart is a unique company in terms of its impact and
its influence on changing corporate business and labor
practices.
But experts
-- even Wal-Mart's toughest critics -- dismiss suggestions that
it is the only corporation to rely on low-wage labor by discouraging
the unionization of its employees, import cheaper merchandise
from foreign nations, or demand manufacturers and suppliers lower
their prices.
Size Matters
As
the largest retailer on Earth, Wal-Mart is most conspicuously
unique in terms of its size. With nearly 3,550 stores visited
by roughly 100 million people each week, Wal-Mart is a convenient
shopping mecca for American consumers.
Reporting
$256 billion in revenues for the 2004 fiscal year, Wal-Mart ranks
as the world's largest corporation by sales -- even pulling in
$33 billion more than oil giant Exxon-Mobil, the world's second
highest income-earner. To put it in perspective, Wal-Mart's revenues
are greater than the combined sales of its top competitors Target,
Sears Roebuck, Costco Wholesale, Home Depot and The Kroger Co.
Many retailers
-- such as Kroger's, Toys "R" Us, The Sports Authority
-- focus their business around a specific merchandise category,
rather than selling a wide range of consumer goods. But,
Wal-Mart's strategy of selling a variety of products at discount
prices has enabled the company to gain greater control of the
retail industry and to demand manufacturers lower their prices,
says Peter Solomon, founder and chairman of the investment banking
advisory firm that bears his name.
Wal-Mart dominates
numerous sales sectors, selling everything from sports products,
office supplies to clothing apparel and groceries. It claims at
least 20 percent of the country's retail toy business -- and now
sells more groceries than any other U.S. supermarket chain, having
overtaken Kroger.
Despite its
apparent behemoth size in the United States, Wal-Mart, as a matter
of perspective still controls only a small piece of the retail
industry, accounting for roughly 4 percent of global retail sales.
Added to this
breadth of products, Wal-Mart has also demonstrated an ability
to expand at a rapid clip, increasing by 55 percent since 2000.
As the dominant
discount retailer, Solomon said that Wal-Mart has transformed
the standard retail marketplace, making it more difficult for
traditional retail businesses to compete against the Wal-Mart
superstore model. While there are other "big box" mass
retailers, Wal-Mart's success has forced other retailers to change
the way they do business if they want to survive.
That makes
Wal-Mart "incredibly unique," says Solomon.
"It has
trail-blazed the discount business, brought down prices for the
average consumer, making it very hard for others to compete against.
Because it is an extremely effective company at delivering low
prices consistently, Wal-Mart has consequently forced other retailers
to lower their prices as well," Solomon told the Online NewsHour.
Wal-Mart's
Innovative Business Strategy
Wal-Mart's
uniqueness comes from a business strategy as radically innovative
as those of the Pennsylvania Railroad, Standard Oil and General
Motors of the 19th and early 20th centuries, according to Nelson
Lichtenstein, a labor historian at the University of California
at Santa Barbara.
Like Wal-Mart,
those companies, all titans of their time, boosted efficiency
and productivity far ahead of their rivals by creating a new management
paradigm for their particular industry, Lichtenstein told the
Online NewsHour.
Wal-Mart's
sophisticated distribution system and information technology to
track inventory has significantly improved its efficiency and
productivity -- making it far more profitable than other retailers.
As a result
of Wal-Mart's profitable strategy, many other retail companies,
such as Kmart Corp., are trying to emulate Wal-Mart's distribution
system and telecommunications structure.
A Unique
Growth Strategy
In
addition to its overall business strategy, Wal-Mart's growth strategy
is strikingly different from most other big box retailers. Most
companies establish stores near major urban areas with a potentially
large clientele base, Lichtenstein explained.
Wal-Mart,
by comparison, "spread out like molasses from its Arkansas
base by constructing new stores strategically located near distribution
hubs and smaller towns, rather than leapfrogging across the nation
like the other retailers," Lichtenstein said.
And its growth
is completely homegrown. Unlike many other companies, Wal-Mart
has not bought up existing retail chains in order to preserve
control over its corporate culture, experts say, which has helped
Wal-Mart stay ahead of its rivals.
As an illustration
of its productivity-driven corporate philosophy, Wal-Mart began
an internal "survival of the fittest" competition among
individual stores. By building more stores than necessary, store
managers felt a strong incentive to "crack down on workers
and improve the efficiency of their store to stay alive,"
Lichtenstein said.
This aggressive
growth strategy -- with its potentially negative implications
for workers in the U.S. and abroad -- has forced other retailers
to follow suit, or fall behind, Lichtenstein said.
Dominating
the Retail Industry
Wal-Mart's
market dominance does give it extraordinary power to pressure
suppliers to reduce their costs, but that is hardly unique. Target,
Kmart Corp. and Home Depot -- among other corporations -- have
compelled manufacturers and suppliers to lower their prices.
Nevertheless,
Wal-Mart still manages to sell products at lower prices than other
retailers. On average, a Wal-Mart Supercenter offers prices 14
percent lower than its rivals, according to a 2002 study by UBS
Warburg.
But, several
academics and human rights groups say Wal-Mart's commitment to
"Every Day Low Prices" forces the company to drive down
labor costs in its own stores and in its suppliers -- despite
the negative affects on workers.
Wal-Mart has
faced lawsuits accusing the company of gender discrimination and
forcing employees to work off the clock without pay, as well as
a federal grand jury investigation into Wal-Mart's alleged use
of undocumented immigrants for cleaning services.
Ellen Rosen,
professor at the Center for the Study of Women at Brandeis University,
says such allegations are a direct result of the methods Wal-Mart
uses to keep down labor costs.
International
developmental agency Oxfam International said in a recent report
that Wal-Mart and "other major global retailers in the apparel
and food industries" are "driving down working conditions
for millions of mostly women workers worldwide." Oxfam said
Wal-Mart "has led the field" in demanding "ever-quicker
and cheaper goods" from vendors and workers in developing
nations, making it impossible for foreign contractors to improve
basic labor standards.
On the other
hand, Solomon emphasized that Wal-Mart's unique stature and size,
coupled with its commitment to low costs, has had a positive impact
on the U.S. economy.
"Wal-Mart's
relentless determination to drive down prices have lead to a significant
price deflation -- much more effective than the policies of the
U.S. government," Solomon maintained.
A Bad Reputation
So,
if Wal-Mart's controversial labor practices do not differ much
from those used by other companies, why does the giant retailer
seem to receive the bulk of the bad press about large discount
retailers?
"It's
successful and there's no limit to its growth -- it's aggressively
expanding. Its very size means everyone wants to emulate it. So,
it becomes a lightening rod of what is acceptable and not acceptable
in terms of business and labor practices. Wal-Mart is seen as
epitomizing arrogant corporate power, and it is considered the
wave of the future," Lichtenstein concluded.
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By Liz Harper, the Online NewsHour
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