Wait times at the federal call center started creeping up around the middle of last week, mainly due to a surge of current customers with questions about their coverage for next year. Many will face higher premiums, although they could ease the hit by shopping online for a better deal. Counselors reported hold times of 20 minutes or longer for the telephone help line. Continue reading
President Barack Obama’s push to cover America’s uninsured faces another big test Monday. This time, it’s not only how the website functions, but how well the program itself works for millions who are starting to count on it. Continue reading
WASHINGTON (AP) — Like other HealthCare.gov customers, immigrants are relieved that the government’s health insurance website is working fairly well this year. They’re baffled, though, by what looks like an obvious lapse: There is no clear way to upload a copy of their green card, the government identification document that shows they are legal U.S. residents and therefore entitled to benefits under President Barack Obama’s health care law.
WASHINGTON — HealthCare.gov’s new EZ application for coverage can’t be used by legal immigrants or naturalized U.S. citizens, prompting concern that many Hispanics and Asians will go right back into long enrollment queues this year. Continue reading
Judges were forced to resort to old-fashioned technology, using four-track tape recorders or pencils and paper in the absence of their usual digital audio recording system. Immigrants and family members looking for information on pending cases from the agency’s phone hotline were greeted with a recording that explained that there were no updates “due to system issues.” The 1-800 number went up again this week, but is still “limited to providing information recorded in the electronic database, which our staff will continue to update,” according to a statement on the Department of Justice’s website. The agency did not respond to a request for an interview. Continue reading
Obama administration officials on Thursday predicted health insurance premiums would be stable next year despite concerns
DURHAM, Ore. — After months of trying to get its problem-plagued online health exchange to work, Oregon on Friday officially gave up on the state portal and decided to switch to the federal website — the first state in the … Continue reading
In our news wrap Tuesday, more than 7 million people have signed up for health insurance under the Affordable Care Act, despite technical glitches on HealthCare.gov during its rollout and the rush leading up to the enrollment deadline. Also, NATO ordered a halt to all civilian and military cooperation with Russia, and agreed to consider sending more forces to parts of Eastern Europe. Continue reading