The Mailbag: On Torture, Protesters, and #$@&%!
These last several weeks have turned out to be an unusual time for me in my role as ombudsman...
The Mailbag: More on the Issue of Cops, Killing and Race
The mail keeps coming from viewers engaged with the powerful, important and controversial...
The Mailbag: More Reaction to Ferguson Coverage
Viewers, not unexpectedly, continue to be stirred by news coverage of the grand jury decision...
The Mailbag: Reactions to the Reaction
As expected, the aftermath of the grand jury decision Monday night in the fatal shooting...
The Mailbag: Rocky and Race, and the Gruber 'Connection'
Two segments on the PBS NewsHour in the past 10 days or so made some viewers — most...
The answer to the question in the headline is that it is up to the president to make his case to the...
Ben Bradlee: A Very Special Person
Loving the boss is not an emotion generally found in the newsroom of a big metropolitan daily...
Brooks & Son: An Unofficial Disclosure
Although I don't speak for PBS and have no power to make them do anything, I'm telling my readers...
Et Tu, Harper's?
One of the interesting things that I've observed in my several years as ombudsman here is that among...
Links May Be Deceiving
Last week, a viewer in Eureka, Calif., Charles Cox, sent me a couple of emails that raised disturbing...
Before and 'After Tiller'
As I was saying last week at this time, I had received more than four dozen emails critical of a program...
The Mailbag: After Tiller, After Ferguson and Other Things
Most of the mail this past week was aimed at a program that has not yet aired on PBS. The 90-minute...
The quote in the headline above, one of the more enduring to survive the decade-long U.S. war in Iraq...
With the war between Israel and Hamas now in its 17th day, there is no let-up in the mail coming my way...
I'll get to the ombudsman's business in a minute, but first a personal note. The news has been pretty terrible now for quite some time...
The Mailbag: Chopping Off a Viewer, or Appropriate Response?
Usually, something controversial produces a fair amount of email to the ombudsman, probably reflecting a somewhat larger but hard-to-measure audience that also reacted but didn't write...
Frontline: Public Television at Its Best
Last month, I took advantage of this space—normally focused on what some viewers feel goes wrong with one PBS offering or another—to pay an unsolicited compliment, as a viewer…
The Mailbag: Tough Love Gives Way to Tough Words
I was away for much of the past two weeks at various events, including the annual conference of news ombudsmen, and the mail piled up.
Some Things Are Not for Viewers
PBS made some news last week at its annual meeting in San Francisco, but not the kind that the public broadcasting service should welcome.
The School, the Boys, Abe and Ken
It's been a little slow in the ombudsman's office for the past few days; not much mail, good or bad, from viewers.
Over the course of any month, the ombudsman's office—which is which is composed of me and my able...
I was away last week and what follows is a catch-up mailbag on a few things that a few viewers said they did not like...
Like floor dancers, ice dancers or a horse and carriage, as the old song goes, these two go together...
First, some news. Regular readers of this column will notice we have a new look.We recently made the switch...
Hold the presses, if there are any of them left operating. Late this afternoon, just after this column was...
Today's ombudsman's mailbag is a brief follow-up to the last one that was devoted to what I described as...
When you make an announcement before a group of reporters at the semi-annual Television Critics...
This edition of the mailbag contains just one letter. It is a response from Bill Moyers to the Ombudsman’s...
As has happened before, when something we think of as sort of contemporary — a gay kiss, a loved one lost...