"It's normal for kids to have BIG feelings. Children feel their feelings fully and express them loudly because they don't know that a particular problem won't last forever. Talk sympathetically with as few words as possible. You might simply say, 'I understand,' or 'Uh huh.'"
Michael Thompson, Ph.D.
Co-author, Raising Cain, Senior Project Advisor
Allow your child's negative feelings to come out, even if they are hard to take. Simply being there, without saying much, may soothe and comfort your child. Sometimes you just need to wait it out until the feeling is expressed.
Avoid attacking your child's character. If your child acts out, instead of saying, "Bad girl, how dare you speak to me that way," you might say, "That kind of language is not OK." In this way, you are separating the behavior from the child. You don't want to imply that your child is intrinsically bad, or make her ashamed of her feelings.
Tell your child how her behavior makes you feel. "Don't hide your feelings," advises John Gottman, Ph.D., author of Raising an Emotionally Intelligent Child. "In fact, your feelings may be the best form of discipline, as long as they are not used to attack your child." You might express the depth of your emotions with phrases such as, "I am very disappointed in what you did," or, "It makes me sad that you lied to me."
Tell your child how you feel about yourself. In this way, your child knows you have feelings and learns how to express her own. You might say, "I had a bad day at work today, I'm in a crummy mood," or, "I blew it. I'm sorry I made a mistake." Be aware that if you spend too much time talking about how you feel, your child may feel overwhelmed (or bored) by your level of emotion. On the other hand, if you never articulate your feelings, your child may not feel permission to articulate her own.