Peer Connection Support

Need help using PBS TeacherLine Peer Connection? We have several options available so you can get the assistance you require in the way that works best. Please explore our offerings below for more information about using your PBS TeacherLine Peer Connection account.

Training Sessions - for professional developers only

The purpose of the two self-paced sessions is to help coaches become familiar with PBS TeacherLine Peer Connection.

In Training Session 1 learn how to Search, Save, and Share resources in Peer Connection.

In Training Session 2 learn how Peer Connection can support your role as a learning facilitator and how Peer Connection can support building community through the use of the networks and groups features.

User Guides

The "PBS TeacherLine Peer Connection User Guide" focuses on how to most effectively use Peer Connection tools.

The "PBS TeacherLine Peer Connection User Guide" describes the two types of modules in Peer Connection and outlines the most effective methods to use them. Learn how to organize PBS TeacherLine Peer Connection resources into an effective professional development plan for teachers using the Coaching modules. Explore self-paced content that will increase your effectiveness as a coach with the professional development modules.

Public Support Network

One of the best resources for assistance within PBS TeacherLine Peer Connection is the Public Support Network. You can search the discussions on the Public Support Network, or browse uploaded files to find the information you need. If you don't find your question already answered by one of the helpful Peer Connection Community Managers or your colleagues, feel free to make a post on the Discussions to ask. It is very likely that you will have an answer to your question before you know it.

PBS TeacherLine Support FAQs

PBS TeacherLine features a complete catalog of Support FAQs written about many aspects of using PBS TeacherLine and PBS TeacherLine Peer Connection. You can search through lists of Frequently Asked Questions (FAQs) or browse by help topic and groups of questions. Visit the Peer Connection FAQ.

Help Ticket

If you still cannot find the answer to your question, feel free to submit a Help Ticket to our Support Staff. You will receive a response within two (2) business days and our friendly staff will personally help you resolve whatever issues you are experiencing. Click here to submit a Help Ticket.