Getting to Know - Shawnte McQueen

We thought it would be fun to spend some time indroducing those of us working behind the scenes at PBS Interactive.  In the first of a series that we hope will expand to include PBS and station staff alike, here's a brief Q&A with Shawnte McQueen, the customer service coordinator for PBSi Station Products & Services:
  1. What do you do at PBS Interactive?

Currently, I am the Customer Service Coordinator for Station Products & Services.  Everyday I get to interact with station web developers by providing timely feedback and assistance when questions or concerns arise regarding our web tools and modules located on Station Remote Control (SRC).  I also have the opportunity to provide administrative support to our team through publishing our Station Weekly Email Update, updating SRC and assisting with the planning and scheduling. 


  1. How did you get involved with Public Media?

A few years ago, I met and became good friends with Donna Limerick, Executive Producer of the public radio series Moments to Remember. She introduced me to the world of public broadcasting and the vital need and impact it can have in the community.  I then began to look for opportunities to learn more about public media and broadcasting. Through the influence of Donna Limerick's work coupled with the influence public media had had on my own life, I thought what better way to spend eight hours of my day than to influence and give support to those who are bringing quality programming to our homes.


  1. How will the interactive landscape change over the next few years?

Already, I'm so impressed with the amount of 'interactivity' I can carry in my purse. TV, music, movies, internet, mapquest, all on one phone! How can we top that? The interactive landscape will continue to grow in leaps and bounds, with more and more people seeking to conduct business and find hour long entertainment online.  But with the growth, I do believe we will see a divide among those who have access to the internet and quality media and those who do not. We'll see an even greater need for teachers and educators to receive training in the latest technologies and how to utilize those avenues at the same speed five year olds can hack into Microsoft's site.


  1. If the Internet didn't exist, what job would you have?

Wow!  Such a hard question.  If the internet didn't exist, I would be a professional thriving fine artist or a third grade teacher.


  1. What is your favorite gadget and why?

This will sound crazy, but I have two. The hand mixer that was given to me as a wedding gift (seriously, this thing has hydraulics) and my ipod + iTunes.  I love to bake, and this mixer is like a baker's dream.  Every time I open my cupboard and reach to remove it from it's special location, I hear angels singing! I gently remove it from its post and prepare for the most powerful time of mixing anyone could ever have!  My ipod +iTunes because I can listen to all my favorite music, hear inspirational thoughts from life coach Valerie Burton and even watch movies. I take it everywhere with me, and even have a docking station in every possible location in my home.  iTunes, I raise my hat to thee!


  1. If you could have dinner with any three people from history, who would they be and why?

Dr. Martin Luther King. A man who followed humility & service and inspired the world. Wow. 

My grandmother, Helene.  I would love to be able to spend more time with her and gain her insight into raising a family and perseverance. I also desperately need her recipes!

Aaron Douglas. A great artist and color poet. He used the paint brush as his medium to communicate the history and progress of people. I admire his style and would love to learn from him.

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