Help & Support

Most Common Support Questions

Below is a list of our most commonly asked support questions. If your question is not listed below, please consult the FAQs listed to the left of your screen.

Continuing Education Units (CEUs)
How CEUs are earned with us and your state specific requirements.
How do I obtain a Certificate of Completion?
How to find your personalized completion certificate once your course has ended.
What is your refund policy?
Details about refunds when applicable and when not.
How do I enroll in a course?
Steps to find the course you want and how to enroll in it.
Graduate Credit FAQ
Details about earning graduate credits for successfully completing a PBS TeacherLine course.
New PBS TeacherLine Login System
PBS TeacherLine is now using the PBS LearningMedia login system.

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