My course is starting soon, shouldn't I have heard from the facilitator?

It is standard practice for the facilitator to send a welcome email prior to the start date of the course. If you haven't received an email, it is very likely that the welcome message to you was filtered by a spam blocker. Please still enter the course within 4 days of the course start date. Once in the course, go to Participants to access the facilitator's email address to send them a message letting them know you didn't receive the welcome.

You will receive a system-generated confirmation e-mail for the following reasons:

  • You join PBS TeacherLine
  • You are invited to accept an invitation to a course
  • You enroll in a course
  • You drop or withdraw a course
  • PBS TeacherLine cancels or closes your course
  • You submit a help ticket or a note was added to your help ticket

If you do not receive these e-mails, please check to be sure that it was not directed to your spam or junk e-mail folder. Log in and check the "Edit My Profile" page to confirm that you are using the same e-mail address that you used when you joined PBS TeacherLine.

Be sure that you have added your facilitator's e-mail address and teacherline-noreply (at) pbs (dot) org as safe senders in your e-mail system.

Be sure you have the right software & settings

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