My course is starting soon, shouldn't I have heard from the facilitator?
It is standard practice for the facilitator to send a welcome email prior to the start date of the course. If you haven't received an email, it is very likely that the welcome message to you was filtered by a spam blocker. Please still enter the course within 4 days of the course start date. Once in the course, go to Classlist to access the facilitator's email address to send them a message letting them know you didn't receive the welcome.
You will receive a system-generated confirmation e-mail for the following reasons: You join PBS TeacherLine You purchase a course You drop a course PBS TeacherLine receives your refund request PBS TeacherLine processes your refund request PBS TeacherLine cancels or closes your course If you do not receive these e-mails, please check to be sure that it was not directed to your spam or junk e-mail folder. Log in and check the "Edit My Profile" page to confirm that you are using the same e-mail address that you used when you joined PBS TeacherLine.