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Technical Difficulties
updated 3.30.2001

Dear Masterpiece Theatre,
I really enjoy the productions and fine acting. However, my enjoyment is somewhat marred by the loudness of the music played as an accompaniment to the action. Often, dialogue cannot be clearly understood. I have discussed this with other viewers and found that they have had the same experience. It is really frustrating, since the dialogue is central to the presentation. Please strive to correct this. Thank you.

Kathy Nelson
Knoxville, TN




Dear Masterpiece Theatre,
I would like to know if the running narration feature for explaining visual actions which was provided last night on Masterpiece Theatre's The Railway Children is going to be an ongoing thing.

If so, how can viewers who are not visually impaired turn it off like we can the closed-captioned service? I found it most distracting and, while I can appreciate that it may be a nice feature for people who have difficulty seeing, it is an unwelcome intrusion for those of us who do not.

Please register my complaint. Provide this service for those who may wish it, but do not force it for those who do not.

Thomas G. Mills
Babylon, NY




Dear Masterpiece Theatre,
My wife and I are extremely dismayed by the "voice-over" narration that seems to have begun for Masterpiece Theatre and Mystery!. It compromises the creative integrity of the show -- often silences or music are appropriate to the artistic visions of the producers. This "policy" would only be of value to a blind person -- how many blind listeners are there to television? We hope this unfortunate direction will be short-lived.

Noah Aronstam
Yonkers, NY



It sounds as though you're being troubled by the Descriptive Video Service. However, you will be happy to know that you should be able to disable this feature fairly easily.

Most newer-model TVs with stereophonic sound systems are able to receive a Second Audio Program (SAP) channel that enables visually impaired persons to freely use the WGBH Descriptive Video Service (DVS), which provides enriched verbal descriptions of what is heard and seen on a TV's primary audio and video channels.

Most TVs and VCRs require you to select the SAP channel in order to receive and record DVS. The selector is usually labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. Un-selecting the SAP channel should eliminate the Descriptive Video Service and solve your problem. If you're not able to un-select the SAP channel, review your TV manual or contact a TV vendor who can guide you through the process.



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