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FAQs

FAQs


  1. How do I purchase a NOVA video or DVD?
  2. When will a particular show repeat?
  3. How can I find out what programs are coming up on NOVA?
  4. I thought NOVA was supposed to air at a certain time, but I couldn't find it on my PBS station.
  5. Where can I find NOVA transcripts?
  6. Can you send me information on a particular topic featured in a NOVA program?
  7. Can you tell me more about NOVA?
  8. How can I contact an expert or other person featured in a NOVA program or a NOVA producer?
  9. Can I purchase a CD of the NOVA theme song?
  10. Where can I find NOVA resources for teachers?
  11. How do I cite a NOVA web source?
  12. How do I license NOVA footage for my program or project?
  13. I'm having technical problems. Can you help?

Q: How do I purchase a NOVA video or DVD?

A: Many NOVA programs are available on video. Not every program has been licensed for home video use, however. A complete list of NOVA videos available for purchase can be found in the NOVA section of the WGBH online shop. All available videos can also be purchased by calling WGBH Videos at 1-800-949-8670 x498.


Q: When will a particular show repeat?

A: Because each local PBS station determines its own repeat schedule, you should check the television schedule for your area. You can do this by visiting the PBS TV Schedules page. You can also find television listings in your local newspaper or by calling your local PBS station.


Q: How can I find out what programs are coming up on NOVA?

A: Visit our TV Schedule or sign up for the weekly NOVA e-mail newsletter and receive an e-mail each Friday about upcoming programs and companion websites. You can check your local PBS television schedule for exact dates and times by visiting the NOVA TV Schedules page.


Q: I thought NOVA was supposed to air at a certain time, but I couldn't find it on my PBS station.

A: Because each local PBS station determines its own schedule, you should check the television schedule for your area. You can do this by visiting the NOVA TV Schedules page.


Q: Where can I find NOVA transcripts?

A: Full transcripts for NOVA broadcasts after January 7, 1997 are available on the NOVA Transcripts page. To obtain copies of transcripts for NOVA broadcasts before that date, please call WGBH Audience and Member Services at (617) 300-5400. Office hours are Monday through Friday, 9-5, and Thursdays 9-4, Eastern Time.


Q: Can you send me information on a particular topic featured in a NOVA program?

A: Because of the high volume of correspondence NOVA receives every day, we cannot individually answer each request for information on a particular topic of interest. To see a list of suggested further reading and related websites, visit the links and books or resources sections on the companion websites for each NOVA program. Visit our archive of program websites for a complete list of sites.


Q: Can you tell me more about NOVA?

A: Please visit our About NOVA page. If we haven't answered your question about NOVA or other WGBH productions to your satisfaction there, feel free to direct your NOVA or WGBH production-related questions to WGBH's Audience and Member Services office:

Audience and Member Services
WGBH Educational Foundation
1 Guest Street
Boston, MA 02135

Please send a self-addressed, stamped envelope to expedite your request; or call: (617) 300-5400. Office hours are Monday through Friday, 9-5, and Thursdays 9-4, Eastern Time.


Q: How can I contact an expert or other person featured in a NOVA program or a NOVA producer?

A: Though we cannot provide contact information for NOVA producers or program participants, we will pass your questions and comments on to the appropriate person, who will respond at his or her discretion. Send e-mail to:

NOVA at wgbh dot org

or snail mail to:

NOVA
WGBH Educational Foundation
1 Guest Street
Boston, MA 02135


Q: Can I purchase a CD of the NOVA theme song?

A: Sorry, we do not sell CDs of the NOVA theme song.


Q: I am a teacher. Where can I find NOVA resources for teachers?

A: Please visit our NOVA Teachers website, where you will find Teachers Guides to over 150 NOVA programs and many other useful materials for teachers.


Q: How do I cite a NOVA web source?

A: Although there are a number of different formats for citing sources, NOVA adheres to the Chicago Manual of Style, which suggests that citations of site contents are best relegated to notes. If not, they may be included in a bibliography. Below are some examples for citing NOVA web sources in this format:

Program web Site
NOVA. "Absolute Zero," NOVA website, http://www.pbs.org/wgbh/nova/zero/ (accessed April 10, 2008).

Streaming Programs
Dugan, David. Absolute Zero—Chapter 1: A Malevolent Force, NOVA website, http://www.pbs.org/wgbh/nova/zero/program.html (accessed April 10, 2008).

Interactive Features
Elert, Glen. "A Sense of Scale," NOVA website, http://www.pbs.org/wgbh/nova/zero/scale.html (accessed April 10, 2008).

Interview
Dugan, David. "Ultracold Atoms," NOVA website, http://www.pbs.org/wgbh/nova/zero/atoms.html (accessed April 10, 2008).

Online Article
Tyson, Peter. "Absolute Hot: Is there an opposite to absolute zero?," NOVA website, http://www.pbs.org/wgbh/nova/zero/hot.html (accessed April 10, 2008).

For more information visit http://www.chicagomanualofstyle.org/index.html


Q: How do I license NOVA footage for my program or project?

A: NOVA original footage is available for licensing to professional producers or publishers through WGBH Stock Sales. Visit the website at www.wgbhstocksales.org or contact us by phone or email at 617-300-3939 or stock_sales@wgbh.org


Q: I'm having technical problems. Can you help?

A: Every web browser is different, and we may not have the solution to each problem, but please visit our technical help page for tips.


 

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