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COVER STORY:
Faith In The Workplace
January 28, 2005    Episode no. 822
Read This Week's November 7, 2008
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BOB ABERNETHY, anchor: We have a special report today about practicing religion at work. In this country, as corporations grew bigger and more impersonal, business and worship often became separated. Now, more and more companies are making room for religious practices. Sometimes the results have been widely praised. Other times, some employees have taken offense. Lucky Severson begins our story near Baltimore, Maryland.

LUCKY SEVERSON: Listen to what the customers have to say about Arnold's Tire and Service Center, just outside of Baltimore.

Photo of MONA FARAGU MONA FARAGU: I think even those who are not saved might want to come here because everybody wants to know they are getting work well done.

SHIRLEY ROBERT: When you bring your car to Arnold's -- Mr. Arnold -- you know you are getting a touch of heaven.

Photo of Arnold's Tire and Service Center sign SEVERSON: If Fletcher Arnold had his way, he'd probably rather work on your soul. The sign out front says it all.

(To Fletcher Arnold): Do you feel that you can fix a soul the same way you fix a car?

FLETCHER ARNOLD (Owner, Arnold's Tire and Service Center): Well, I can't fix a soul, but I know who can.

SEVERSON: He has 5 employees -- all Christians of varying degrees of faith -- and very little turnover. Bruce Krouse has been with Arnold 14 years.

(To Bruce Krouse): Have you ever seen him pray with any of the customers?

Photo of BRUCE KROUSE BRUCE KROUSE (Employee, Arnold's Tire and Service Center): Oh yes.

SEVERSON: That's not something you expect to see in a garage?

Mr. KROUSE: No. He's a real religious man. He's the best boss I ever worked for.

Mr. ARNOLD: I tell them up front, I don't care what you believe. I said, "I'm a born-again Christian and I got certain rules you go by -- with your language or so forth." But they don't have to be a Christian. No.

SEVERSON: What are some of the other rules?

Mr. ARNOLD: Well you have to be honest, number one. No dirty books or dirty pictures and stuff like that. And in this kind of business, you get a lot of that.

SEVERSON: If he had a dollar for every religious brochure he passes out, he would be a rich man.

Mr. ARNOLD (Reading from Brochure): "Don't be left behind." Boy, that is one you don't want to miss. And here's a good one too: "Truth. God wants you to know the truth." And some churches don't preach the truth. I hate to say that. They are wishy-washy.

SEVERSON: Arnold was practicing faith at work long before it became popular. The coziness between business and faith is a recent phenomenon, according to Laura Nash of the Harvard Business School.

Photo of LAURA NASH Professor LAURA NASH (Harvard Business School): When I first looked at this question in 1995, it was almost a nonquestion. It was almost like, why should we do it? And businesspeople saying, "I could never talk about these issues with my pastor, my pastor hates business." That's changed enormously.

SEVERSON: Ten years ago, there were only 25 workplace ministries. Today there are more than 900. And it's estimated there are now thousands of Bible and prayer groups that meet regularly in workplaces. Professor Nash has authored a book on the subject and says there are laudable reasons why there has been such an explosion of faith in the workplace.

Prof. NASH: People have this very deep sense that they need to connect what's most important in their lives to work, 'cause work is taking up more and more of their life and they don't want to leave their whole self behind.

SEVERSON: Another factor, she says, is that young people in particular are looking for a greater purpose in life.

Prof. NASH: There's an ethical component here. If I bring my faith to the workplace, I'll have greater resources for standing for something besides cheating a customer. People are uneasy being asked to cheat, lie, steal. We know it goes on.

SEVERSON: Cheating and mistreating employees happens, she says, even with faith-based companies, although it's probably less likely. And it's a safe bet that it doesn't go on at Fletcher Arnold's garage.

Mr. KROUSE: I was at a couple other tire stores before and it's just like, sell, sell to make your quota and get more in. But he's -- we don't do that here. If you don't need it, you don't get it.

Photo of BRUCE JOHNSON SEVERSON: Bruce Johnson has been a customer for seven years.

BRUCE JOHNSON: One time he waited over, I think it was almost a year, for a payment -- a substantial one.

Mr. ARNOLD: If they don't have it and I can afford it, I just help them out -- widows and people like that.

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SEVERSON: Arnold's garage is only a tiny example of faith in the workplace. More and more larger companies, including some in the FORTUNE 500, are now allowing employee prayer groups. Companies like Pepsi, Coca-Cola, Ford, Intel, Texas Instruments, and Sears. And fast-food chain Chick Filet closes on Sunday so workers can worship.

Faith in the workplace is also spreading in medium-sized firms, like Preferred Management, a home health care company in Indianapolis.

Photo of JACKIE STEUERWALD JACKIE STEUERWALD (Founder and CEO, Preferred Management) (During Monday Prayer Group): May we hide this word in our heart and not sin against you, in Jesus' name. Amen.

SEVERSON: Preferred Management has almost 200 employees, devotions every Monday, two chaplains, and reminders everywhere that this is a faith-based company. Jackie Steuerwald is the founder and CEO.

Ms. STEUERWALD: Well, I believe as Christians, our responsibility, according to the Lord, is to advance the Kingdom of God. And so we're promoting truth and righteousness. And that's everywhere we go, that's what we promote.

SEVERSON: Chaplain Sherry Proffitt, who counsels clients and employees, says inquiring about a potential employee's religious affiliation is illegal, but it's unlikely there are any non-Christian employees at Preferred.

Chaplain SHERRY PROFFITT (Preferred Management): Most of the people who come in and apply for this job see our logo. Most of them know we are a Christian company. So it's kind of the same. You wouldn't apply to a Spanish-speaking company unless you spoke Spanish.

Photo of chain-of-command chart SEVERSON: The company's chain-of-command chart shows all department heads reporting to Jesus. The ever-present display of Christianity didn't seem to bother the employees we spoke with. This is Diane Pinkins, a new employee.

DIANE PINKINS (Employee, Preferred Management): It's been refreshing to work for a company that puts their Christianity out there, that really prides itself on its ethics.

SEVERSON: But some employees found Preferred more oppressive than refreshing. Diana Dewester, a Catholic, was a branch manager, who, along with seven other former employees, joined in a complaint of religious discrimination against Preferred filed with the Equal Employment Opportunity Commission, the EEOC.

Photo of DIANA DEWESTER DIANA DEWESTER (Former Employee, Preferred Management): We were required as managers to preach to our employees; to require our employees to abide by Preferred CEO's religious beliefs. I had told Jackie one day that I didn't believe Christians had the corner on the God market. I want to tell you that I really got laid out for that. My job was threatened.

SEVERSON: The EEOC has seen a 30 percent increase in religious discrimination complaints of various kinds since the year 2000.

Ms. STEUERWALD: We were taken to court for this. We were found not guilty for discrimination, but what we were found guilty of was harassment.

SEVERSON: Jackie said that the whole thing with the EEOC and the employees was about poor job performance.

Ms. DEWESTER: No, that's not true. No, that's not true. And she knows that's not true.

Ms. STEUERWALD: What I have learned is that people either accept Christ or who he says he is, or they oppose him for who he says he is. And actually, the Scripture says that, "To God, we are the aroma of Christ. And to those who are being saved, we are the fragrance of life. But to those who are perishing, we are the smell of death."

Photo of SHERRY PROFFITT Chaplain PROFFITT: I'm the chaplain and I think some people overstep their bounds a little bit. And I also think we've had some disgruntled employees.

SEVERSON: Professor Nash says companies need to guard against creating religious boundaries.

Prof. NASH: I think there's a great concern that there will be more intolerance, the more religion intrudes on the workplace. And that's a reasonable fear. Often religious expression has been about membership and about agreeing about certain beliefs and forms of worship, and you are either in or you are out.

SEVERSON: Chaplain Sherry Profitt says Preferred is now more sensitive and cautious not to foist religion on its employees.

Photo of auto mechanic working on car (To Fletcher Arnold): Do you ever have any of your employees who object to the fact there is so much religion here?

Mr. ARNOLD: No, I had a few who thought I was a little loose. I tell you, that's the truth. You know what I mean?

SEVERSON: Arnold says he's not really certain if his Christianity has helped his business. But, having run a successful business for 40 years, he must have been doing something righteous. For RELIGION & ETHICS NEWSWEEKLY, I'm Lucky Severson in Baltimore.

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