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QuickTime
RealAudio/RealVideo
Windows Media
Other
Get the free QuickTime software
Q: How do I get the free QuickTime software?
A: If you don't already have the QuickTime plug-in (a
"plug-in" is a piece of software), you can
download it, free of charge, from Apple Computer.
It takes just a few minutes to download it onto your hard disk and
install it. From then on, it will open automatically whenever you
access QuickTime movies or QuickTime VRs (often shown as "QTVR"),
wherever you are on the Web. QuickTime software is available for
Windows 98/Me/2000/XP and Mac OS X/9/8.6.
Q: Is there a better/higher-bandwidth version of the QuickTime
movie available?
A: MARS Dead or Alive chapters make use of QuickTime's auto
bandwidth detection to allow the web server to send you the
QuickTime video most appropriate for your internet connection speed.
Check your QuickTime Settings control panel to see what connection
speed your QuickTime software currently expects.
Q: The video window opens and the Windows Media Player logo
appears, but the video never plays. What is going on?
A: Your computer system is configured to try to play
QuickTime files in Windows Media Player instead of in QuickTime.
Windows Media Player will not be able to play the "MARS Dead or
Alive" chapter QuickTime movie files. Reinstall QuickTime; we
recommend downloading a fresh copy of the current version using the
links above.
Q: The video window opens and the video begins to play, but
then my browser crashes. What is going on?
A: This appears to be the case for those viewers who use
Windows 98/Me/2000/XP and have QuickTime 6.5 through 6.5.2 (the most
recent version, as of May 2005) installed on their system. It
appears to be the result of a bug in QuickTime 6.5 for Windows, and
we've notified Apple of the problem. As far as we can tell, earlier
versions of QuickTime for Windows (6.4 etc.) do not have this bug.
Q: Where can I find other QuickTime on the NOVA Web
site?
A: See the
list of full NOVA programs available online
or the
current list of all QuickTime available on the NOVA Web site
on the full
NOVA FAQ/Help page.
Get the free RealPlayer software
The RealMedia streaming file format allows you to listen to sound
files or see video files over the net without having to wait for the
whole file to download. You have to wait only a few seconds while a
little bit of audio (or video) file information is "buffered" to
account for lapses in network speed, and then the file begins to
play, with no more waiting, even for a file of 45 minutes or more in
length. RealAudio or RealVideo requires the
RealPlayer plugin, available for
free download from Real.
Q: How do I turn captions on or off in RealVideo?
A: All versions of the RealPlayer allow the user to turn
captions on or off. Stop the video playback with the "stop" button.
Open the RealPlayer software. For RealOne player, select the
Tools menu and choose "Preferences." Select the "Content" category
in the left-hand menu. At the bottom of the "Content" pane, find the
"Accessibility" heading. To turn captions on, check the "Use
supplemental text captioning when available" box. To turn captions
off, uncheck the same box.
For older versions of the player, select the View menu, and
choose "Preferences...". Select the Content tab, and click on the
button labeled "Settings..." at the bottom of the window. A dialog
box will pop up, and you can either check or uncheck "Use
accessibility features when available".
Q: Where can I find other RealVideo on the NOVA Web
site?
A: See the
list of full NOVA programs available online
or the
current list of all RealVideo available on the NOVA Web site
on the full
NOVA FAQ/Help page.
Get the free Windows Media Player software
The Windows Media file format allows you to listen to sound files,
watch video clips, and view multimedia presentations.
For Microsoft Windows users, viewing Windows Media requires
Windows Media Player, available for free download from Microsoft.
For Macintosh OS X users, viewing Windows Media requires the
installation of
Windows Media Components for QuickTime
by Flip4Mac, also available for free download from Microsoft.
Q: Where can I find other Windows Media on the NOVA Web
site?
A: See the
list of full NOVA programs available online
or the
current list of all RealVideo available on the NOVA Web site
on the full
NOVA FAQ/Help page.
Problem: Nothing happens when I click on a "QuickTime" or
"RealVideo" chapter link.
A: You probably have popup blocking in place, preventing the
video window from opening. Adjust your popup blocking (in your
browser, from your ISP, or in other popup-blocking software) to
allow requested popup windows.
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