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Unemployment benefits in doubt

Here’s some information that might be a rude awakening for everybody who believes they can count on unemployment benefits if they lose their job. Last year alone, a record 20 million plus Americans collected unemployment benefits at some point, and maybe they took those benefits as a given. But we’ve learned that if you lose your job there’s no guarantee that you’ll be entitled to collect a check.

In fact, in many cases, employers use outside firms to process, and in many cases, challenge unemployment claims from workers who’ve lost their jobs. Those firms have come under increased scrutiny for their business practices and in some cases, they’ve been accused of filing baseless challenges. Need to Know’s financial correspondent Stacey Tisdale investigates this little known industry that can have a huge impact on the newly unemployed.