CHAMPIONS OF CHANGE
At its core, Remaking American Medicine is a glimpse into the type of health care we can all have. It is about the pioneering work of providers, patients and their families, private purchasers, government agencies and others committed to making health care in America safe, evidence-based, efficient and effective. We call these people and organizations Champions of Change. Because there are many more stories about these groups and individuals than can be told in a four hour television series we’ll be featuring them here.
Learning from others is an important aspect in the drive to remake American medicine. At the conclusion of each Champion of Change story is contact information provided for follow up.
Donald Berwick is the founder, president and CEO of the Institute for Healthcare Improvement (IHI). His decades-long crusade has earned him a knighthood from the Queen of England, and he has been ranked as the third most powerful American in health care Ė behind Bill Gates and ahead of President Bush.
For Julie Moretz and her husband David, everything about the birth of their third child Daniel, was normal. Sadly, though, Daniel was born with severe heart problems that would likely cut his life tragically short. Throughout Danielís medical journey, Julie tried to remain by his side. “I expected to know if there was a crisis. I asked a lot of questions and wanted to be a partner in Danielís care, and I wanted his doctors and nurses to partner with me. I knew what I expected wasnít the norm.” Frustrated, Julie approached the Medical College of Georgia Health System and asked them to re-examine how they treat families. Julieís commitment to partnering with the Medical College continues even after Daniel's death — she is now the director of Family Services Development, which includes the childrenís and the adult medical centers.
As CEO and Managing Director of Summerlin Hospital Medical Center in Las Vegas, NV, Tim Hingtgen is a “hands-on” leader who enthusiastically shares his philosophy of open communication and cooperation with hospital staff and physicians.
Ann Benson, MBA, is the Chief Nursing Executive (CNE) at Summerlin Hospital Medical Center in Las Vegas, NV. Her position carries many responsibilities including oversight of the daily staffing, nursing program development and assisting the CEO in daily operations. But Ann's most important job is ensuring the quality, safety and competence of all nurses.
Michael K. Magill, MD, is the Executive Medical Director of the University
of Utah Community Clinics in Salt Lake City. Board Certified in Family
Medicine, he is also Chairman of the Department of Family and Preventive
Medicine at the University.
Alan Knight doesn’t wear a white coat and stethoscope, but he does push a cart in a hospital corridor in the wee hours. He is intensely interested in employee and patient well being and year-round, he’s a beacon for the sleep-starved employees working the night shift...
For the past 10 years, Dr. Tom Landholt of Springfield, Missouri has been leading a technological revolution in his clinic that focuses on patient-centered care. Rather than spending time on paperwork and charts, Dr. Landholt and his staff wanted to spend quality time helping patients...
“Patients come to the hospital and they want to give themselves over to us. They trust that we have a safe place. They trust that the medicine will be the best available to them. Whenever we fail, then we breach that trust.” Those observations were made by Marie Segars, vice president, Patient Services and C hief Nurse, McLeod Regional Medical Center in Florence, South Carolina. Segars and her McLeod colleagues know first hand the consequences of medication error and they’ve vowed it will never happen again in their hospital.
Dr. David Link, Chief of Pediatrics at Cambridge Health Alliance doesn't believe that asthmatic children should ever be in the emergency department. To him their presence represents a glaring failure of the health care system. Cambridge Health Alliance in Boston, MA agrees with Dr. Link and has adopted a new approach to help patients with asthma and other chronic illnesses manage their disease more effectively.
Jim Lang (left) and Honor Page (right) have heart-wrenching burdens. Both are parents raising children with cystic fibrosis. The outlook is grim, which makes their commitment to securing quality health care for their kids that much more critical. The staff at Cincinnati Children's Hospital has invited parents like Jim and Honor to take an active role in helping create the best care possible.
Rebecca Bryson is a patient with extensive experience with the health care system. She has 10 different medical conditions and depends on the services of over 13 health care providers. Managing a variety of conditions with so many providers is challenging at best. A unique, community-wide initiative in Whatcom County, WA is making that challenge easier for Rebecca and others with multiple illnesses.
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