New Lockers and a New Friend
The well-meaning Bonnot does his best to proactively address workplace
issues, both in the short- and long-term. When the employees point
out the broken lockers, Bonnot has them fixed overnight. Back at
the corporate offices, Bonnot tells his management team to devise
better training support for new employees and to be clearer regarding
reward schemes. As a result, large posters explaining incentive
structures and goals are placed in every Burger King in Britain.
Many of his fellow employees are unimpressed by his performance
on the floor. One irritated worker complains about the "special
treatment," in the form of coaching and supervision, Bonnot
receives on the floor. Nonetheless, Bonnot forms something of a
bond with Lisa. She eventually gets the GM to smile on the job,
and the two share a friendly farewell at the register. "I learned
more in one week here than in one year of visiting restaurants,"