Visit Your Local PBS Station PBS Home PBS Home Programs A-Z TV Schedules Watch Video Donate Shop PBS Search PBS
  Back to the Floor: Six top bosses spend a week a the bottom of the career ladderNew York Central ParkBurger KingCarnival CruisesHeathrowWomen's PrisonWedgwood
  spacer spacer
spacer What Do They Do? The corporate executive's worldBoss For A Day Try your hand at the big decisionsWeb ResourcesAbout the Seriessidebar arrow spacer
HeathrowThe BossThe CompanyThe FloorResults

Heathrow International Airport
Heathrow International Airport began as a tented village in 1946, serving 18 destinations. Today the world's busiest airport, Heathrow hosts more than 90 airlines and services 160 international destinations. The airport operates an average of 1,250 flights per day and services more than 61 million passengers each year. Over 80 million items of baggage pass through the airport each year.
According to the Heathrow Web site, the airport generates more than $7 billion in wages for the British economy. Operated by the British Aviation Administration (BAA), Heathrow employs 3,600 staff under Roger Cato's management, but supports more than 100,000 Heathrow-related jobs in the surrounding local area.

The world's busiest airport must constantly monitor the way the organization is run. After September 11, safety and security for the vast Heathrow facility -- over 3,000 acres -- is, of course, a paramount concern. Excellent customer service must be maintained. Garbage must be picked up regularly, even constantly. During renovations at the airport, crowd control becomes an issue. Can airport's managing director spend hundreds of millions renovating terminals and still maintain good customer and staff relations amid the chaos?

Next: The Floor - Construction Chaos >>>

Heathrow Airport
Central Park | Burger King | Carnival Cruises | Heathrow | Women's Prison | Wedgwood China
What Do They Do? | Boss for a Day | Web Resources | About the Series

© 2002 Oregon Public Broadcasting