Visit Your Local PBS Station PBS Home PBS Home Programs A-Z TV Schedules Watch Video Donate Shop PBS Search PBS
  Back to the Floor: Six top bosses spend a week a the bottom of the career ladderNew York Central ParkBurger KingCarnival CruisesHeathrowWomen's PrisonWedgwood
  spacer spacer
spacer What Do They Do? The corporate executive's worldBoss For A Day Try your hand at the big decisionsWeb ResourcesAbout the Seriessidebar arrow spacer
HeathrowThe BossThe CompanyThe FloorResults

Roger Cato, Managing Director
Roger Cato is responsible for operating Heathrow, the world's busiest international airport. From BAA corporate headquarters, Cato oversees airport expansion plans and strikes deals with Heathrow's retail vendors and maintenance contractors. He also has the final say so over the facility's customer service, so often a point of honor with the British. Cato's a man who enjoys work. We see him installing a new bathroom in his home. But if something goes wrong at home, it's not a customer he'll have to manage.

The director says, "If I don't get the hot water back on tonight ..." and his wife, Sue, interjects.

"Then you won't have any dinner," she half-jokingly vows.

Next: Customer Service Duty Manager >>>

Roger  Cato
Central Park | Burger King | Carnival Cruises | Heathrow | Women's Prison | Wedgwood China
What Do They Do? | Boss for a Day | Web Resources | About the Series

© 2002 Oregon Public Broadcasting