Food Remains the Same, but the Paperwork Has to Go
When Ferguson visits the prison's cafeteria, run by an outside contractor as another cost-cutting measure, it's more than just a case of institutional food. There has been a sewage problem just prior to the CEO's visit and, literally, human feces were seen in the food preparation area. An inmate who's been authorized to work in the kitchen admits she has Hepatitis B and C. It's no wonder prisoners prefer to get food from the prison's for-profit store.

Ferguson is amazed at all the tedium and detail that make up a guard's daily job. In minimum and medium-security sectors, inmates are assigned cleaning jobs. But in the behavior-modification segregation unit, where inmates are locked up 23 hours a day, guards clean the bathrooms and shower stalls. It's a job quickly assigned to Ferguson by one of his fellow officers. Still, the former IBM sales rep really can't believe all the paperwork that occupies the guards' shift, and he wants to install a computerized system to be used for inmate records maintenance.

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