Few Changes for Guards and Inmates
Back at the corporate offices in Nashville, Ferguson pushes for computerization and establishing a barcode system for monitoring inmates. When he raises the issue of kitchen sanitation, and the inmate with Hepatitis B, Ferguson is told that the woman's working in the kitchen "fits within the guidelines of medical policy." If her supervisors detect, during daily inspections, any open sores on her hands, then the prisoner would not be allowed to work.

"I think I do have a better appreciation for what our staff has to deal with at the facility, especially the correctional officers," Ferguson tells his executive staff. "I'm happy I did it." But despite efforts to hire new guards and new caseworkers, fair wages remain an issue. One guard, Susan, leaves the prison for a better-paying job at a state-run institution. Ferguson and CCA can't please everyone, apparently.