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"We spent $173 million on green coffee and $175 million on health care."

– Jim Donald,
Starbucks Coffee Company
 

Biography: Jim Donald

Episode 401:
HAPPY CUSTOMERS AND EMPLOYEES:
The Recipe for Success

Featured Guest:
Jim Donald, President and CEO
Starbucks Coffee Company

Mr. Donald's Video Clip
view  video

Jim Donald joined Starbucks Coffee Company in October of 2002 as president, North America working closely with retired ceo, Orin Smith and chairman Howard Schultz. In this position, Donald was responsible for the overall management, business development and operations of Starbucks in all North American markets. During this period, the Company experienced record financial performance, attributable largely to its success in North America.

On October 12, 2004, Donald was promoted to president and chief executive officer effective March 31, 2005. As CEO, he has responsibility for all Starbucks business operations, supply chain and general administrative functions. Donald also joined Starbucks Board of Directors at this time.

Donald began his career in 1971 as a trainee with Publix Super Markets, Inc. Joining Albertson's in 1976, he quickly rose through its managerial ranks in its Florida, Alabama and Texas divisions and was head of Albertson's operations in Phoenix, Arizona.

Handpicked by Sam Walton in 1991 to build a major presence in the supermarket business for Wal-mart, Donald was a key executive in Wal-mart's development and expansion of the Wal-mart Super Center, supervising all merchandising, distribution, store design and real estate operations.

Donald served as president and manager of Safeway's 130-store Eastern Division from 1994 to 1996. He was responsible for a $2.5 billion business, 10,000 employees comprised of 130 stores and two distribution centers. With a clear vision and inspiring front-line leadership, he was able to reverse a four-year trend in declining same-store sales.

Donald joined Pathmark Stores, Inc. in 1996 as chairman, president and ceo. Pathmark, a $4.6 billion, 143-unit regional supermarket chain is located in the New York, New Jersey and Philadelphia metropolitan areas.

Starbucks Corporation is the leading retailer, roaster and brand of specialty coffee in the world, with more than 10,000 retail locations in North America, Latin America, Europe, the Middle East and the Pacific Rim. The Company is committed to offering the highest quality coffee and the Starbucks Experience while conducting its business in ways that produce social, environmental and economic benefits for communities in which it does business. In addition to its retail operations, the Company produces and sells bottled Frappuccino® coffee drinks, Starbucks DoubleShot® coffee drink, and a line of superpremium ice creams through its joint venture partnerships. The Company's brand portfolio provides a wide variety of consumer products--innovative superpremium Tazo® teas and exceptional compact discs from Starbucks Hear Music™ enhance the Starbucks Experience through best-of-class products. The Seattle's Best Coffee® and Torrefazione Italia® Coffee brands enable Starbucks to appeal to a broader consumer base by offering an alternative variety of coffee flavor profiles.

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