By — Ali Rogin Ali Rogin By — Claire Mufson Claire Mufson By — Laine Immell Laine Immell Leave your feedback Share Copy URL https://www.pbs.org/newshour/show/how-patients-are-using-ai-to-fight-back-against-denied-insurance-claims Email Facebook Twitter LinkedIn Pinterest Tumblr Share on Facebook Share on Twitter Audio As health insurers increasingly rely on artificial intelligence to process claims, denials have been on the rise. In 2023, about 73 million Americans on Affordable Care Act plans had their claims for in-network services denied, and less than 1% of them tried to appeal. Now, AI is being used to help patients fight back. Ali Rogin speaks with Indiana University law professor Jennifer Oliva for more. Listen to this Segment Watch Watch the Full Episode PBS NewsHour from Nov 22, 2025 By — Ali Rogin Ali Rogin Ali Rogin is a correspondent for the PBS News Hour and PBS News Weekend, reporting on a number of topics including foreign affairs, health care and arts and culture. She received a Peabody Award in 2021 for her work on News Hour’s series on the COVID-19 pandemic’s effect worldwide. Rogin is also the recipient of two Edward R. Murrow Awards from the Radio Television Digital News Association and has been a part of several teams nominated for an Emmy, including for her work covering the fall of ISIS in 2020, the Las Vegas mass shooting in 2017, the inauguration of President Barack Obama in 2014, and the 2010 midterm elections. By — Claire Mufson Claire Mufson Claire Mufson is a journalist and general assignment producer at PBS News Weekend. She produces stories on a wide range of topics including breaking news, health care, culture, disability and the environment. Before joining PBS News, she worked in Paris for French public broadcasting channel France 24 and for The New York Times. By — Laine Immell Laine Immell