Exclusive neighborhood-based social network ‘Nextdoor’ on the rise in U.S.

BY Charles Pulliam-Moore  August 20, 2014 at 12:12 PM EST
The social network "Nextdoor" announced this week that it has reached one in four neighborhoods across the U.S. Photo by Flickr user Chris Dlugosz

The social network “Nextdoor” announced this week that it has reached one in four neighborhoods across the U.S. Photo by Flickr user Chris Dlugosz

More than 25 percent of American communities are using “Nextdoor,” the selective, stealthy social network that wants you to talk to your neighbors. Unlike Facebook, Twitter or Instagram, which are focused on letting users share their content across a vast social landscape, Nextdoor is designed to be small, insular and intimate.

Signing up for the service is an exercise in determination. Users are required to submit a phone number that can be looked up in a public directory, enter the last few digits of their Social Security or credit card number, or wait to receive a postcard that can be sent back to Nextdoor HQ — a process the website describes provides “the assurance that new members are indeed residing at the address they provided when registering for their Nextdoor account.”

A Nextdoor graphic shows the growth of its reach across the U.S. from its beginnings in 2012

In 2012, Nextdoor began allowing people to sign up with a closed beta, amassing a userbase of over 3,500 neighborhoods across 48 states. A Nextdoor representative told the PBS NewsHour that it has been adopted in over 40,500 communities of 10 or more households as of Wednesday — more than one in four communities in the U.S.

In an age where social networking giants have been collecting and using data from their users, users are offering up their names, detailed schedules and other personal information in exchange for Nextdoor’s offering of close-knit, real life connections.

Local forums and e-mail lists currently account for the bulk of intra-neighborhood communication, according to Pew Research. A 2009 study exploring the relationship between new technologies and social isolation found that Americans’ discussion networks were decreasing in both size and level of diversity.

Since its 2012 launch, Nextdoor’s overall growth has been steady, but not spread evenly across the country. By and large the network’s success in one community versus another depends on a number of variables. In particular, pre-existing communication networks and the physical layout of a neighborhood can either catalyze or halt Nextdoor’s adoption. These factors are further complicated by a neighborhood’s demographics. Nextdoor’s goal is to forge familiarity among its users, but at its core the service relies on a certain degree of tech-savviness, a barrier to entry that turns some away.

“When I was growing up we didn’t have websites or apps to help us to be neighbors.” Native Brooklynite Steve Williams commented to WNYC’s New Tech City. “You don’t need and app, a Facebook group, etc., you just need to talk to your neighbors.”

In exchange for the data its users willingly contribute, Nextdoor neighbors are gaining insight into the goings on in their immediate living spaces. In addition to hyper-local crowdsourcing for things like babysitters or restaurant recommendations, Nextdoor has been used as a tip line for local authorities. While undoubtedly helpful, the aggregation of a community’s concerns about crime have left some users with a different perspective on their surroundings.

“Some folks who were previously only communicating with a small handful of fellow residents are somewhat dismayed when they are made aware of the crime and other unpleasant occurrences,” Nextdoor community leader Darell O’Quinn told The Verge. “For some people this amounts to bursting the bubble of their perception and an unpleasant sobering to the reality that things are not as pleasant as they previously thought.”