VA head Shinseki: ‘We must do better’

BY Matthew Daly, Associated Press  May 15, 2014 at 2:15 PM EST
VA Secretary Eric Shinseki is among the witnesses who will testify before the Senate Veterans Affairs Committee Thursday. Photo By Chris Maddaloni/CQ Roll Call

VA Secretary Eric Shinseki is among the witnesses who will testify before the Senate Veterans Affairs Committee Thursday. Photo By Chris Maddaloni/CQ Roll Call

Updated May 15, 2:15 p.m. EDT | WASHINGTON — Facing calls to resign, Veterans Affairs Secretary Eric Shinseki said Thursday that he hopes to have a preliminary report within three weeks on how widespread treatment delays and falsified patient scheduling reports are at VA facilities nationwide, following allegations that up to 40 veterans may have died while awaiting treatment at the Phoenix VA center.

Shinseki resisted calls from a Democratic senator to bring in the Justice Department and FBI for a criminal investigation. Shinseki said he first wanted to see results of the audit and a report on the VA inspector general’s office on its investigation of the Phoenix hospital.

Sen. Richard Blumenthal, D-Conn., said there appears to “solid evidence of wrongdoing within the VA system” that could be criminal.

“It’s a pattern and practice, apparently, of manipulating lists and gaming the system — in effect, cooking the books, creating false records,” Blumenthal said, adding that the VA’s inspector general lacked the proper resources to pursue a criminal investigation.

“The more I learn about the misconduct and impropriety at the VA medical facility, the more concerned I am there’s evidence of criminal wrongdoing,” said Blumenthal, a former state attorney general and federal prosecutor.

Original report May 15, 10:27 a.m. EDT | WASHINGTON — Veterans Affairs Secretary Eric Shinseki says he is “mad as hell” over allegations of treatment delays and preventable deaths at a Phoenix veterans hospital.

“Any adverse event for a veteran within our care is one too many,” Shinseki said in prepared testimony for a Senate hearing Thursday on the Phoenix allegations and other problems at the VA. “We can, and we must do better.”

Appearing before the panel amid calls from some Republicans and veterans groups to resign, Shinseki vowed to hold employees accountable for any misconduct.

Shinseki has said he welcomes a White House review of his beleaguered department after allegations the Phoenix hospital maintained a secret waiting list to hide lengthy delays for sick veterans. A former clinic director says up to 40 veterans may have died while awaiting treatment at the Phoenix facility.

“If allegations about manipulation of appointment scheduling are true, they are completely unacceptable — to veterans, to me and to our dedicated VA employees,” Shinseki said.

The hearing before the Senate Veterans Affairs Committee comes as President Barack Obama has assigned White House deputy chief of staff Rob Nabors to work on a review focused on policies for patient safety rules and the scheduling of patient appointments. The move, announced late Wednesday, signals Obama’s growing concern over problems at the VA. Problems similar to those that surfaced in Phoenix have since been reported in other states.

The American Legion and some congressional Republicans have called for Shinseki to resign, a move he and the White House have resisted. The VA’s inspector general is investigating the Phoenix claims, and Shinseki has ordered an audit of VA facilities nationwide to see how they provide access to care.

A White House official said Shinseki requested more help with the review, leading Obama’s chief of staff, Denis McDonough, to tap Nabors for the assignment. Shinseki said he welcomed Nabors’ help in making sure veterans receive high-caliber health care in a timely fashion.

“While we get to the bottom of what happened in Phoenix, it’s clear the VA needs to do more to ensure quality care for our veterans,” Obama said in a statement.

The chairman of the Senate committee said there were “serious problems” at the VA but lawmakers must avoid a rush to judgment.

“I don’t want to see the VA system undermined,” Sen. Bernie Sanders, I-Vt., told The Associated Press. “I want to see it improved. I want these problems addressed.”

“If people are cooking the books, running second books, that is wrong. That’s illegal and we have to deal with it,” Sanders said, adding he also was troubled by reports that some veterans have to wait up to six months to see a doctor.

The VA system is the largest health care system in the country, serving nearly 9 million veterans a year at 152 hospitals and more than 1,500 other sites nationwide. Surveys show patients are mostly satisfied with their care. But with such a huge system, “there are going to be problems,” Sanders said.

The Phoenix VA Health Care System, which includes a hospital and at least a half-dozen satellite clinics, serves about 80,000 veterans. “It’s huge,” Sanders said. “Do we have enough doctors and nurses and nurse practitioners at that site? If not, why not?”

Similar questions can be asked about VA sites across the country, Sanders said, calling quality of care an issue “the VA struggles with every day” at its hospitals and clinics nationwide.

“We have a moral obligation to take care of these veterans,” he said. “We can do better. We must do better.”

The House Veterans Affairs Committee voted last week to subpoena all emails and other records in which Shinseki and other VA officials may have discussed destruction of what the committee called “an alternate or interim waitlist” for veterans seeking care in Phoenix.

A top VA official had told congressional staff last month that the “secret list” referred to in news reports may have been an “interim list” created by the hospital.

Shinseki, a retired four-star Army general, “has done the right thing” by calling for an immediate investigation by the inspector general’s office, Sanders said, adding it was premature to call for Shinseki to step down.

“While it might be temporarily satisfying to call for firing someone, it doesn’t get us any closer to the truth or solve problems that may exist,” Sanders said.

AP White House Correspondent Julie Pace contributed to this report.

Follow Matthew Daly on Twitter @matthewdalydc