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It’s not fair that victims of abuse and harassment ‘have to do the work to report it,’ Twitter’s Dorsey says

WASHINGTON — Twitter CEO Jack Dorsey says Twitter “can’t place the burden” on victims when it comes to reporting abuse on the service.

He says Twitter is committed to developing automated tools that would go all the way to deleting content even without an actual person making a complaint — which is the only way it takes down content now.

Facebook already removes some objectionable content before people report it. But Twitter is behind in this regard.

Using artificial intelligence in this way is still difficult and in the early stages. It works well for some things — for example images of child porn or beheadings. But when it comes to understanding the subtleties of language and when it’s hate speech or abuse, machines still have a lot to learn.

Dorsey is appearing before a House committee.

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