RESTAURANT AS SALONS SO TAKE OUT COUNTERS COFFEE SHOP THE.

SEEM IT'S LIKE EXPEBLG A TAKES FOR IT UP STS EVERYWHERE.

RISING COSTS AND DIGITAL PROMPTSIVE TURN, ARE WE REACHING TIPPING FATIGUE?

IS TOO MUCH BEING ASKED OF CUSTOMERS TO COVER LOW WAGES OF SERVICE WORKERS?

JOIN THE CONVERSATION AS WE DISCUSS THE ETHICS ETIQUETTE AND CULTURE OF TIPPING NEXT ON INSIGHTS.

THE ♪ ALOHA AND WELCOME TO INSIGHTS ON PBS HAWAI'I.

I'M LAUREN DAY.

WE'VE ALL BEEN THERE•THAT AWKWARD MOMENT AT A TAKE-OUT COUNTER OR COFFEE SHOP WHEN THE CASHIER TURNS THE TABLET AROUND AND THE SUGGESTED TIP SCREEN (AND THE EMPLOYEE) ARE STARING US IN THE FACE.

DO WE GIVE IN TO SOCIAL PRESSURE AND TIP 15, 18 OR 20 PERCENT?

OR SIGN THE SCREEN AND CLICK THE “NO TIP” OPTION AND WALK AWAY.

IT SEEMS THAT MORE AND MORE BUSINESSES ARE GIVING CUSTOMERS THE OPPORTUNITY TO TIP, BUT WHAT IS THE PROPER ETIQUETTE AND PROTOCOL WHEN IT COMES TO TIPPING?

WE LOOK FORWARD TO YOUR PARTICIPATION IN TONIGHT'S SHOW.

YOU CAN EMAIL OR CALL IN YOUR QUESTIONS.

AND YOU'LL FIND A LIVE STREAM OF THIS PROGRAM AT PBSHAWAII.ORG AND THE PBS HAWAII YOUTUBE PAGE.

NOW, TO OUR GUESTS.

MIKE PALMER IS THE CHAIRMAN OF THE HAWAI'I RESTAURANT ASSOCIATION AND THE MANAGING PARTNER AT HO'OKIPA PARTNERS LLC WHERE HE OVERSEES BUSINESS DEVELOPMENT, OPERATIONS, AND STRATEGIC INITIATIVES ACROSS THE HOSPITALITY AND SERVICE SECTORS.

CATHERINE TOTH FOX IS A LONGTIME JOURNALIST, MAGAZINE EDITOR, AUTHOR, AND CONTENT CREATOR, WHO HAS COVERED FOOD IN HAWAI'I FOR MORE THAN 20 YEARS.

NICOLE WOO IS THE DIRECTOR OF RESEARCH AND ECONOMIC POLICY AT HAWAI'I CHILDREN'S ACTION NETWORK.

SHE HAS OVER TWO DECADES OF RESEARCH EXPERIENCE IN TOPICS SUCH AS WAGES AND ECONOMIC INEQUALITY AND TAX AND BUDGET POLICIES.

AND JASON MAXWELL IS A MEMBER OF THE EXECUTIVE BOARD OF THE UNITE HERE!

LOCAL 5 UNION.

HE'S A SEASONED HOSPITALITY PROFESSIONAL, BARTENDING AT SEVERAL PREMIER ESTABLISHMENTS IN WAIKIKI.

THANK YOU GUYS SO MUCH FOR BEING HERE TONIGHT.

EXCITED TO GET YOUR PERSPECTIVE ON TIPPING, AND HOW THE INDUSTRY HAS IT CHANGED.

THE SCENARIO THAT I MENTIONED, AT THAT THE TOP OF THE SHOW, I'M SURE ALL FOUR OF YOU HAVE BEEN IN THIS SITUATION.

I'M CURIOUS TO HEAR FROM EACH YOU RESPECT TIF FIELD AND EXPERTISE.

HOW DO YOU FEEL ABOUT A PERSON HITTING NO TIM OPTION.

COFFEE SHOP, DIFFERENT FROM A BASH BEAR CONTINUING SERVICE.

>> HOW WOULD YOU FEEL ABOUT LETING NO TIP OPTION.

BEEN A BARTENDER FOREVER SOMETHING THAT YOU'RE ACCUSTOMED TO RECEIVING.

EVEN AS BAR INTERNS IN WAIKIKI, GREAT EXAMPLAR R WE GOT A LOT OF INTERNATIONAL TRAVEL OFSERS SOME COME FROM CULTURE WHERE TIP SOMETHING NOT EXPECTED OR EVEN, NORMAL FOR T THEM WE TYPICALLY WOULDN'T EVEN THINK ABOUT SOLICITING.

THERE'S HOPE THAT THEY UNDERSTAND THE IMPORTANCE OF TIPPING IN OUR CULTURE.

THAT THEY DO IT EVEN WITH THAT, NOs NOT ANYTHING IN FOLKS THAT I WORK WITH MAKE WANT TO SOLICIT TIP.

AT LEAST VERBALLY.

YOU HOPE THAT THEY WOULD SEE THE PROMPTS IF YOU WERE TO FOLLOW THAT P NARRATIVE AND WANT TO SHOW SOME GRATITUDE FOR THE SERVICE THAT THEY SEE OR HAVE SOME UNDERSTANDING OF IT.

OF THE NATURE OF SERVICE INDUSTRY.

AT LEAST IN OUR COUNTRY AND CULTURE.

SOMETIMES THEY DON'T AND FOLKS THAT ARE FROM HERE, IF THEY DON'T WANT TO DO DID YOU CAN'T PUSH THEM DO IT.

HAVE TO COINT KIND OF HONOR YOUB AND SERVICE YOU'RE GOING TO GIVE, HOPE THEY UNDERSTAND IS GOING TO BE HELPFUL.

>>Lauren: QUICK FOLLOW-UP DO YOU THINK IT'S A DIFFERENT SITUATION WHEN YOU'RE BARTENDING SERVING CUSTOMER MAKING THEM THE DRINK, VERSUS TAKEOUT PLACE?

>> I MEAN, I CAN SAY IT'S DIFFERENT FROM A CONSUMER PERPERSPECTIVE BARTENDING IS REALLY UNIQUE IN THAT THEY'RE WATCHING YOU CREATED SERVICE, ONCE YOU CREATING WHAT THEY'RE GOING TO CONSUME.

HAVE THAT RAPPORT RIGHT THERE.

TAKEOUT YOU DON'T SEE THEM BIDDING FOOD, DOESN'T SEE WHAT GOES INTO THE TAKE OUT I INDUSTRY I KNOW WHAT GOES INTO IT I WOULD ALWAYS TIP SOMETHING FOR THAT.

BUT FOR AVERAGE CON UP ZOOER THAT HASN'T WORKED IN THE INDUSTRY.

CONSUMER MIGHT NOT REALLY UNDERSTAND SOMETHING LIKE THAT STILL GOES INTO IT, MAY NOT KNOW THAT YOU LIVE OFF OF TIPS.

AND THAT OUR WAGES AND JODY LIVESUNSTABLE IN TERMS WE DON'T KNOW WHAT TO EXPECT DAY-TO-DAY IN TERMS OF WHAT WE'RE GOING TO MAKE.

ON YOUR WORK.

YEAH, UNDERSTANDABLE TO SEE, DINDIFFERENCE THERE.

BAR TENDING INTERACTION RIGHT THERE.

>>Yunji: DIVE INTO THAT, HEAR FROM REST OF PANELIST ON THE FIRST QUESTION.

MAYBE GO AROUND NEXT OAHU LYNNMENT GO TO GO AROUND NEXT IN LINE HOW DO YOU FEEL CONSUMER SINCE YOU WORK IN THE FOOD, FOOD INDUSTRY, AND COVERED IT, HITTING THAT NO TIP OPTION COMES TO THOSE TYPE OF PLACE COFFEE SHOP.

>> TAKE OUT PLACE.

>> GENERAL COMPLAINT LATE THAT I THERE'S A PERCEPTION THAT TIPPING CULTURE, AT LEAST IN AMERICA, VERY EXCESSIVE.

MANDATORY, IT'S SORT OF MY GOF MY MAIGRATED SPACES UNCONVEN A.M.

MY GREAT FOOD TRUCKS OR COFFEE SHOPS THAT HAVE THESE TABLETS WITH PREENTERRED TIP SCREEN.

OR DOORS.

ALL BEEN THERE.

GRAB AND GO.

YOU'RE STANDING THERE AND THERE'S A TIP SCREEN AND YOU'RE LIKE, I JUST GRABBED A SANDWICH YOU DID NOTHING.

WHAT DO I DO?

AND REALLY IS NO RULE BOOK.

SO THE WAY YOU LEARN YOUR TIP ETIQUETTE IS FROM YOUR FAMILY OR FRIENDS OR PRESSURE AROUND YOU.

AND SO MY PARENTS GENEROUS.

TIPPERS AND I BECAME A GENEROUS TIPPER.

ALSO BRA BRAVE CAG CATHOLIC.

GUILTY COMPLEX.

ANOTHER HITTING THAT TIP.

FEEL LIKE MAYBE I SHOULD TIP.

THERE IS A LOT OF PRESSURE AND I THINK THAT BECOMES A SOURCE OF COMPLAINTS FOR D CO CONSUMERS WHY AM I FEEL GOV GUILTY INTO TIPPING FOR SOMETHING I CAN'T IDENTIFY THE SERVICE DRERND.

S. HEAR YOU OLD GRACE GOING TO COLLEGE SHALL WORKED AWAY TREES AND BA BARTENDER HOW IMPORTANT TIPS ARE WHEN YOU'RE THOSE KIND OF JOBS I'M NOT SURE PEOPLE MOST TIPPED OCCUPATIONS A WAY TREES BAR INTERNED NAIL SALONS MAKE LESS THAN THE MINIMUM WAGE WHERE.

SO FOR THEM REALLY IS KIND OF MANDATORY ESPECIALLY HERE WHERE WE DO HAVE A LOT OF PEOPLE FROM OTHER CULTURES.

DON'T TIP.

SO WE NEED TO MAKE UP FOR THAT.

BUT ABOUT THIS CREEP INTO OTHER INDUSTRIES, I IT RECENTLY HAD TO PAY A PLUMBER FOR SOME WORK ON MY HOUSE.

AND I PAID ONLINE.

AND I GOT TO THE PAYMENT PAGE AND THERE WAS A TIP SCREEN.

A PLUMBER.

CHARGING ME LOTS OF MONEY.

THAT'S ONE OF THE FUTILES I SAID NO TIM.

FEW TIMES.

THAT'S SILLY IF YOU THINK ABOUT THE COUNTERRER ARE, COFFEE SHOP, MCDONALD, THEY'RE NOT MAKE SUBMINIMUM WAGE.

IT'S OUR REGULAR MINIMUM WAGE RIGHT NOW IS $14 AN HOUR.

THAT'S LIKE 29,000 A YEAR.

I LOCKED INTO THE DATA, LOCKED INTO DATA.

AVERAGE WAGE FOR A COUNTER FOOD PERN IN H PERSON IN HAWAII LESS THAN $15 AN HOUR.

IF YOU HAVE MEANS TO HELP SOMEBODY MAKING COFFEE, I ACTUALLY LIVE WITH SOMEBODY WOULD RENTS IN MY SECOND ROOM.

WORKS AT STARBUCKS.

GETS SUPER-EARLY IN THE MORNING BEFORE THE SUN GOES UP.

SPENDS A A LOT OF TIME SETTING UP THE SHOP.

WHEN THE SHIFT IS OVER, THEY SPEND A LOT OF TIME CLEANING UPUP AS WELL.

IF YOU CAN I THINK YOU SHOULD.

I DO THINK PLUMBING IS TOO FAR.

>>Lauren: APPRECIATE THE HONESTY.

PERSPECTIVE I THINK A LOT OF US PROBABLY AGREE.

CURIOUS, YOUR TWO CENTS ESPECIALLY WITH SUCH VAST RESTAURANT EXPERIENCE.

>> YEAH, I MEAN I GREW UP MUCH LIKE CATHERINE.

CATHOLIC AS WELL.

BUT MY DAD EVEN THOUGH WE DIDN'T HAVE MONEY GROWING UP HE WAS ALWAYS WATCHED HIM WITH TIPPED HELP.

BEING VERY GENEROUS.

AND I SAW HOW THEY RESPONDED TO THAT.

REACTED TO IT.

I USED TO ASK ETHICS ASK HUM QUS ABOUT THAT AS OBLIGATORY A AND THE WAY HE EXPLAINED IT KIND THE WAY I FEEL, IT'S KIND OF OUR WAY OF SYSTEM L STIMULATINGY PEOPLE MAKE LOWER WAGES.

I ALSO AGREE YOU SHOULD NEVER FEEL OBLIGATED.

FUNNY HATED THOSE DEVICES, BIG MOVE WHERE THEY TURN IT.

ALMOST WANT TO HEAR MUSIC AT THAT POINT.

DA-DA-DA.

♪ OUR DEVICES AS MY RESTAURANT FIXED CUSTOMER WE CAN'T SEE WHAT THEY'RE PUTTING IN.

I LIKE THOSE BETTER.

BUT YEAH, I THINK IT'S PEOPLE THEY DON'T FEEL LIKE TIPPING SHOULDN'T.

DIDN'T RECEIVE NICE FRIENDLY SERVICE, DON'T ENCOURAGE AT THAT KIND OF BEHAVIOR.

BUT I FEEL LIKE ESPECIALLY IF IT'S SOMEBODY SEE EVERY DAYINGS LIKE FRIENDLY BARISTA, FIGHT D FIVE DAYS A WEEK MAKES YOUR SANDWICH DEPENDS ON THE INDIVIDUAL.

IT IS I DON'T THINK THE CULTURE IS GOING AWAY NOR SHOULD I THINK WE SHOULD FORCE IT TO GO AWAY.

BECAUSE IS IT WOULD UP END ECONOMY AND I'M SURE WE'LL GET TO LATER TONIGHT.

BUT.

>>Lauren: SPEAK OF CULTURE AND ECONOMY, DO THE FOR OF YOU THINK THAT FOUR OF YOU THINK THAT THE CULTURE IS MORE AND MORE THAT WE NEED TO TIP MORE OFTEN, MORE TIP, DOLLAR AMOUNT WISE AND IN MORE PLACES?

AND DO YOU THINK THAT IS ECONOMY RELATED, I'LL PASS THAT QUESTION TO YOU NICOLE.

>> I THINK A LOT DO IN INEQUALITY ESPECIALLY IN THE PLACE LIKE HAWAII.

SO EXPENSIVE.

SO HARD TO LIVE HERE.

WE HAVE PEOPLE MOVING AWAY.

BECAUSE THEY CAN'T AFFORD TO LIVE HERE.

AND AS I SAID, OUR MINIMUM WAGE IS $14 AN HOUR.

PEOPLE LIKE JASON ARE MAKING EVEN LESS THAN THAT.

BEFORE TIPS.

BECAUSE WE HAVE A SUBMINIMUM WAGE FOR THE RESTAURANT INDUSTRY.

AND OTHER TIP WORKERS.

SO IT REALLY IMPORTANT FOR US TO UNDERSTAND THAT TIPPING IS ESSENTIAL FOR A LOT OF WORKERS WHO ARE NOT JUSTINE AGERS OR STUDENTS, THEY'RE SUPPORTING FAMILIES, AND THEY TRYING TO PAY THEIR RENT AND MAKE ENDS MEET.

AND HISTORY OF TIPPING HERE IS DIFFERENT.

IS IT STARTED IN THE 1800'S AFTER THE CIVIL WAR.

IT REALLY WAS A WAY TO UNFORTUNATELY FOR PEOPLE NOT TO HAVE TO PAY FORMER SLAVES A SALARY.

SO IT'S REALLY RACISM.

ROOTED IN RACISM DURING FMPLET R YEAR, PUT IN LABOR LAWS EXCLUDED WOMEN'S INDUSTRY IT FROM THE STRONG LABOR LAWS.

RACISM AND TIPPING CULTURE.

IT IS DIFFERENT.

1960S WHEN THE SUBMINIMUM WAGE FOR TIP WORKERS CAME IN.

AND THAT WAS IN RESPONSE TO, CIVIL RIGHTS MOVEMENT AND INDUSTRY KIND OF WENT IN AND SAID WHICH DON'T WANT TO PAY THE FULL MINIMUM WAGE, BE SPECIFIC INDUSTRIES.

LOOK AT THEM PEOPLE OF COLOR AND WOMEN, SO IT'S VERY DIFFERENT FROM OTHER COUNTRIES WHERE PEOPLE DO MAKE A LIVING WAGE.

TIPS REALLY ARE A LITTLE BIT EXTRA.

BUT HERE WE'VE GOT SO MANY PEOPLE STRUGGLING, SO GINNY ALWAYS THINK IF YOU CAN'T AFFORD TO TIP, PLEASE BE GENEROUS.

BECAUSE WE ALL KNOW HOW MUCH PEOPLE ARE STRUGGLING HERE.

>>Lauren: QUESTION FOLLOWING UP ON THAT.

MAYBE FOR EITHER ONE OF YOUR.

THERE IS SOME FEEDBACK FROM CUSTOMERS CONSUMERS THAT WHY RESPONSIBILITY ON THEM THEN TO MAKE THE DIFFERENCE FOR THAT LACK OF LIVABLE WAGE.

EMPLOYER SUPPOSE TO BE RESPONSIBLE FOR PROVIDING THAT, WHY IS IT THAT THE CONSUMER FEELS ON OBLIGATED TO MOLOKATO PROVIDE THAT LITTLE EXTRA.

>> GREAT QUESTION.

IT IS DEFINITELY SOMETHING WE HOORAH LOT IN THE INDUSTRY.

HEAR A LOT.

ON THE OWNERSHIP MANAGEMENT SIDE.

IS PUT THAT BURDEN ON THE EMPLOYER TO PAY THEM A WAGE WORTHY BUT IF YOU FIND OUT WHAT TIPPED WORKERS ARE MAKING ONCE YOU FACTOR IN THE TIPS, A LOT OF PEOPLE OUT THERE NEVER WORKED IN INDUSTRY, HAVE ANY IDEA WE'RE TALKING 30, 40, FIFTY DOLLARS AN HOUR.

WITH YOU FANNING T FACTOR TIPS FOR SOME SERVICE WORKERS.

GREAT, MAKE A GREAT LIVING.

BARTENDER SERVICE MAKE 100 GRAND A YEAR BELIEVE IT OR NOT.

TO PUT THAT BURDEN ON EMPLOYER, IT'S UNSUSTAINABLE.

NO WAY YOU COULD TURN THAT AROUND OVERNIGHT.

AND IT WOULD JUST BE IMPOSSIBLE AND WHAT YOU WOULD END UP SEEING IS R ROBOTIC BARTENDERS.

FIND KIOSKS SCREENS THAT ALREADY SEEING APPEAR.

THAT IS WHAT THE RESULT WOULD BE IF WE GOT RID OF TIPPING.

I'M PRETTY SURE.

SO YEAH, BUT I KNOW PEOPLE ARE THERE A RISING TIDE OF INDIVIDUALS THAT ARE LIKE, PLUMBER THING, THAT NEW TO ME.

BUT WHY DO WE FEEL OBLIGATE THE?

I SAY YOU SHOULDN'T EVER FEEL OBLIGATED CONTINUING TO ENSURE PROPER SERVICE.

DON'T GET GREAT SERVICE DON'T FEEL OBLIGATED.

BUT I FEEL LIKE WE SHOULD OR JUST ON YOURSELF.

IF YOU FEEL LIKE GIVING IT, DO IT.

KNOWING THESE PEOPLE IT IS PART OF THEIR OVERALL INCOME.

>>Lauren: I W YOU'RE MAKING $100,000 A YEAR?

>> I KNOW.

STUDY THAT.

>> PROBABLY ALSO KNOWS.

100 PLUS.

COMBINATION OF DRINKS.

MOST OF US DO NOT.

I WILL SAY COUPLE OF THINGS.

I MOVED HERE FROM TENNESSEE ORIGINALLY.

TO SOME OF THE POINTS THAT YOU'RE RAISING.

STILL 2.13 AN HOUR BACK THERE.

$2.13 STILL FEDERAL MINIMUM WAGE BASED ON TIP CREDIT LO.

PART OF WHAT I CAME HERE, LIKE 20'S THINKING, I MIGHT DO SOME GRAD SCHOOL STUFF AND GO BACK.

GOT IN THE HOTEL INDUSTRY.

UNION.

MEMBER OF SC EXECUTIVE BOARD.

DO YOU ME TO STAY HERE WORKS IN PROPERTIES RIGHT TO COLLECTIVE BARGAINING AND TRY TO GET MEDICAL, GET OTHER BENEFITS AND CREATES ENVIRONMENT THAT STABLE ENOUGH TO SUSTAIN A FAMILY IN SUCH.

I NOTICED THAT FROM SEEING GUYS RETIRED BAR TERNSD AT HOTELS.

NASHVILLE COLLEGE JOB ONLY 2.13 AND HOUR IS MEDICAL SKY HSKYROCKETING.

HIGH BACK THEN.

BOUWORSE NOW ARGUE GOOD UNION BARTENDING JOB I HOLD TWO HE WILL OF THIS BECAUSE IT'S UNSTABLE.

WORK IS OF ITSELF STILL EVEN HERE, HAVE THOSE UNIONS AND ABILITY TO COLLECTIVE BARGAINING.

IT'S STILL NOT STABLE WORK.

THINGS HAPPEN WITH OWNERSHIP.

FOLKS ASK ME ALL TIME WHY DO YOU WORK SO MUCH?

I'M AFRAID THAT THAT JUST ARAROUND THE CORNER SENATOR NOTHING.

WHATEVER IS NOTHING.

WHATEVER YOU'RE MAKING GOES FROM WHATEVER THAT IS DO NOTHING JUST LIKE THAT.

ARER SO THAT IS OTHER PART ABOUT IT.

YOU HAVE TO CONSIDER NOT REAL STABLE INCOME.

SO I WORK MY TAIL OFF STILL TO TRY TO PROVIDE IS STABLE PLACE.

>>Lauren: MIKE WAS TALKING PEOPLE AT THE HIGH END OF RANGE OF TIPPED WORKERS.

I DOVE INTO BEFORE THIS.

MY JOB.

AND WAITERS AND WAITRESS IN HAWAII MAKE ABOUT $48,000 A YEAR.

ACCORDING TO DBEDT OWN STATE DEPARTMENT OF BUSINESS ECONOMIC DEVELOPMENT AND TOURISM.

AND THAT BELOW LIVING WAGE HERE IN HAWAII ALICE, ALOHA UNITED WAY, DMV DBEDT HOW CAN YU MAKE YOUR BASIC NEED, THERE ARE 7 STATE THAT IS HAVE GOTTEN RID OF THAT SUBMINIMUM WAGE.

HOMELESS COAST FROM ALASKA TO CALIFORNIA, AND NEVADA, PAY THE REGULAR MINIMUM WAGE TO THEIR TIPPED WORKERS BARTENDERS AND WAITRESSES.

BUT PEOPLE STILL TIP ON TOP OF IT.

INDUSTRIES ARE FINE.

TWO MORE STATES JOIN THEM.

SO THERE ARE FOLKS HERE WHO ARE SAYING JOIN THOSE OTHER STATES AND HAWAII TO THAT LIST.

AT LEAST LET EVERYBODY MAKE THE BASIC MINIMUM WAGE.

>> I W WANT TO START SPRINKLING IN SOME VIEWER QUESTIONS.

ALSO GUESS GETTING A LOT OF COMMENTS.

THESE FIRST TWO ARE SIMILAR.

I'M GOING TO READ THEM TECHNOLOGY.

ACTUALLY NOT A QUESTION.

READ THEM TO GO.

BOTH OF THEM ARE COMMENTS SPENT MANY YEARS IN THE SERVICE INDUSTRY TRAIN OUR STAFF TO REALIZE TIPS, STAND FOR IT.

2, I INSURE, P, PROPER, S SERVICE.

THE BETTER THE SERVICE, THE BETTER TIPS.

WHAT ARE THE CURRENT THOUGHTS ON THAT AGE OLD PHILOSOPHY AND JOHN FROM WAIKIKI SAID, TIPS WILL HELP GUARANTEE BETTER AND GUARANTEED SERVICE.

>> DO YOU GUYS AGREE WITH THAT.

>> I THINK THAT'S FAIR.

HAD A THOUGHT HE WI HE WILL EARR ANY TIME RECEIVING SOME KIND OF SERVICE OPPORTUNITY IF YOU SO CHOOSE TO GIVEN A LITTLE EXTRA TO MAKE THAT PERSON FE FEEL, APPRECIATED.

I SAY RECURRING SERVICE.

MY KID PIANO.

NICE PERSON DOESN'T CHARGE MUCH.

GIVE THEM EXTRA.

RECALL PAY FORWARD AND GIVE LITTLE EXTRA BECAUSE TEACHING MY KID HOW TO PLAY PIANO.

THERE'S OPPORTUNITIES TO, PERSON SAID.

TO ENSURE PROPER SERVICE.

THERE'S OPPORTUNITIES ESPECIALLY IF IT'S RECURRING SERVICE, GOT TO REGULAR COMES TO YOUR BAR ALL THE TIME, IF I'M A REGULAR AT I A BAR, I'M GOING TO MAKE SURE I TIP REALLY WELL, BECAUSE WHICH GO BACK I WANT THEM TO KNOW TO ME AND REMEMBER MY DRINK AND ALL OF THOSE SORTS OF THINGS COME ALONG WITH GETTING TIPPED WELL.

THATHAT'S THE NATURE IN TERMS BUSINESS AND INDUSTRY THAT SIDE OF IT.

>> I YOU DO REMEMBER GOOD TIPPERS AND BAD TIPPER.

>> ABSOLUTELY.

DRINKS, YES.

BUSY ROOM SEE THEM WALK IN.

HOLD THE BOTTLE.

MAKES THEM FEEL APPRECIATION.

GIVES THEM SERVICE.

MAKES THEM FEEL SPECIAL AND SEEN AND OBSERVED WE REWARD ME FOR THAT.

THAT'S THE FUN PART OF IT.

>>Lauren: THAT'S I SITUATION WHERE YOU'RE PROVIDING DIRECT SERVICE.

AND SO TO LAUREN'S POINT EARLIER, WHEN THERE ISN'T MUCH OF A A SERVICE PROVIDED SOMEBODY JUST RANG UP YOUR ORDER THU GRABBED OUR YOUR SELF DOES THAT WARRANT A TIP?

TO YOUR POINT ABOUT THE PLUMIER, I ALSO WITH OVERPAY MY DOG SITTER BECAUSE SHE AMAZING AND I NOT GOING TO SHARE WHO HAD HE IS WITH ANY OF YOU.

SHE IS I WANT TO SHOW MY APPRECIATION TO HER.

SO THAT, MORE OF A THANK YOU.

MORE THAN A TIP.

I WOULD SAY.

IF I PLUMBER WAS EXCEPTIONAL, CAME IN THE MIDDLE OF NIGHT, AND JUST AMAZING CLEAN AND I MIGHT GIVE HIM EXTRA MONEY OR LUNCH MONEY OR BAKED SOMETHING, PUT SOMETHING TOGETHER.

SO I THINK IT'S WHEN IS IT WARRANTED.

IF YOU'RE MAKING MY DRINK AND MAKING ME HAPPY YOU'RE GOING TO GET A TIP.

JUST RUNNING ME UP, WHERE DOES IT END?

>> I I PERSONALLY THINK PART OF IS THINKING ABOUT WHO IS ASKING FOR THE TIM.

TIP PERSON RING YOU UP AT THE FOOD COUNTER MAKING ON AVERAGE, LESS THAN $15 AN HOUR.

HERE IN HAWAII.

SO I TEND TO TIP THEM.

BECAUSE I KNOW HOW MUCH THEY MAKE.

BECAUSE I'M A GEEK.

I LOOK UP THESE NUMBERS.

SO I THINK EVEN THOUGH THEY'RE NOT A TRADITIONAL TIPPED INDUSTRY, I KNOW THESE PEOPLE ARE STRUGGLEING A LOT OF THEM ARE SITTING IN TWO 19 HOUR JOBS BECAUSE, THAT THE THING THAT LIMIT TO GET YOUR HEALTH INSURANCE.

SO I KNOW PEOPLE WHO HAVE TWO 19 HOUR A WEEK JOBS.

MAKING 14, $15 AN HOUR.

CANNOT AFFORD TO LIVE HERE.

SO WE'RE GOING TO LOSE MORE AND MORE PEOPLE.

SO UNFORTUNATELY, THAT IS KIND OF HOW OUR ECONOMY IS RIGHT NOW.

AND I DO REMEMBER WHEN I WAS A WAITRESS AND BARTENDER, IT'S TRUE.

I DEFINITELY WORKED FOR MY TIPS.

BUT THE FLIPSIDE OF THAT IS THAT THE RESTAURANT INDUSTRY HAS HIGHEST RATES OF SEXUAL HARASSMENT OF PRETTY MUCH ANY INDUSTRY AND I DON'T NOAA IF I KNOW BUT, WORSEFOR REALM.

WOMEN.

HOW I WAS A CU WAITRESS.

CUSTOMERS HARASS ME.

WOMEN GRIFN AND BEAR AND SMILE THROUGH IT WANT OUR TIPS.

AT THE TIME I DIDN'T REALLY THINK ABOUT IT.

LOOKING B BACK THAT IS NOT A GOOD SITUATION.

ANY WAY IF THAT JUST MEANS RAISING MINIMUM WAGE, UP A LITTLE BIT, TO MAKE IT LESS MAKE US LESS RELIANT AND USING TIPS TO PAY OUR RENT.

BETTER SITUATION FOR EVERYBODY.

>> SPEAKING OF TOPIC.

MAYBE JASON CAN YOU WEIGH IN.

HOW CRUCIAL ARE TIPS FOR YOU?

YOU MENTIONED EARLIER, HAWAII BEING A LOT MORE SECURE IN THE BAR COBBARTENDING FIELD THAN    N TENNESSEE.

>> MORE SO, IN UNION HOTEL PROPERTIES.

MORE SECURE AND STAGE.

STILL BASICALLY HALF OF YOUR INCOME.

VERY MUCH CAN MANAGE NOT EARNING I DON'T KNOW WHAT THIS WOULD EVEN LOOK LIKE TO BE HONEST.

STILL.

AND I'M GOING DO I THINK ARGUABLY PRETTY DECENT SITUATION.

TWO PRETTY DISEE SENT HOTEL TEEL PROPERTIES.

GO TO WITH TREND.

IT'S SLOW NOW.

WHEN IT'S SLOW WE FEEL THAT AS WORKS.

LESS TIPPING COMES OBVIOUSLY.

IT'S A PRIMARY ASPECT OF YOUR INCOME.

EVEN IN THAT SITUATION.

SO EVEN THE WORKERS THAT ARE IN REGULAR RESTAURANTS AND OTHER SHOP AND COFFEE SHOPS, SMALLER PL PLACE WHERE THE BITS CONSISTENT IN WAIKIKI, BUSINESS CONSISTENT I'VE GOT A WAIKIKI PERSPECTIVE GOT A WHOLE ISLAND CHAIN AND DIFFERENT PARTS ISLAND, DIFFERENT LEVELS TRAFFIC COMING THROUGH EVEN MORE SO.

PROBABLY WHERE YOUR DATA VERY CLEAR.

SAYS IT THAT'S HARD OUT HERE.

JEWAS EXPENSIVE ANY OTHER PART F THE ISLAND AS IT IS IN TOWN.

FROM THAT PERSPECTIVE I IT'S STILL VERY CRUCIAL.

CRUCIAL DO WORKERS.

AND I HEARD YOU SAY, GENEROSITY IS, I THINK OF IT TOO, AS GRATUITY SHOWING GRATITUDE.

WAY O SHOW GRATITUDE FOR ONE TIME ISSUE OR ENSURE PROPER SERVICE FOR RECURRING SERVICE.

BUT WAY TO GIVE BACK.

I THINK I'M HEARING THAT ECHO EVEN FROM CHRISTIAN MYSELF.

THAT'S ANOTHER THOUGHT IN MY MIND.

ALWAYS THINK.

OKAY, I'M GOING TO GIVE AWAY EXTRA HERE.

DIDN'T GO CHURCH LAST SUNDAY.

THAT KIND OF STUFF.

GIVE IT THIS WAY.

>> BARTENDER?

>> YEAH, IT'S CRUCIAL.

IMPORTANT ASPECT AND I SAY ALL TIPPED WORKER WOULD FEEL THAT WAY.

WHAT YOU DO.

>> QUICK COMMENT I WAS GOING TO MAKE THAT TAKEOUT TOO.

IS A LOT OF PLACES AND I KNOW EVEN OUR PLACE, COUNTER SERVICE ACTUALLY SHARES THEIR REQUIRED SHARE THEIR TIPS.

CREDIT CARD TIPS.

HAVE TO SHARE WITH COOKS.

HAVE TO SHARE WITH DISHWASHERS, IT ISN'T JUST A FRONT-FACING PERSON.

USUALLY SHARED AMONGST EVERYBODY WORKING THERE.

>> WORK THAT WENT INTO IT.

YOU DON'T SEE IT.

BECAUSE YOU JUST SEE THEM DROP A BACK OFF.

BUT THERE WAS WORK THAT WENT INTO IT.

SITUATION WHERE THE RESTAURANT DOES THE TIP POOLING WITH ALL THE BACK OF THE HOUSE STAFF, IT'S EVEN MORE CRUCIAL THEN.

NOW, THEY'RE TRYING TO HELP TAKE CARE OF EVERYBODY.

>>Lauren: SEE IF WE CAN GET THROUGH SOME OF THESE VIEWER QUESTIONS AND COMMENTS A LOT.

A LOT THE COMMENTS PES THIS ONE COMMENT THAT TOUCHED ON MIKE WHAT I THINK MENTIONED EARLIER.

AN NICOLE WHAT YOU HAD JUST SAID.

BAY EVERYONE RAY SAYING I DON'T LIKE TO GO OUT AND EAT.

BECAUSE OF THE 20% TIP.

BARBARA SAYING I THINK THE BUSINESS OWNER SHOULD PAY THE EMPLOYEES MORE TO COVERS TIP PRICE, THERE SHOULDN'T BE ANY TIPPING A IN AMERICA.

RESTAURANT OWNER HOW DO YOU FEEL ABOUT THAT.

I ROA HE E RESPECT THAT OPINION.

RISING GROUP OF PEOPLE THAT ARE FED UP WITH THAT AND I THINK I SAY SOME PEOPLE MAYBE SHOULDN'T GO OUT AND EAT GO DO I RESTAURANT AND GH DON'T WANT O TIP.

ALWAYS BEEN PART OF OUR CULTURE.

DATING BACK TO WHEN YOU SAID AT LEAST.

TO CHANGE THAT, TAKE IT AWAY, IT WOULD HAVE HUGE RAMIFICATIONS.

CHANGE THE INDUSTRY IN A WAYS THAT IT WOULD JUST HAVE TO BE LIKE I SAID, KIOSKS AND ROBOTS WOULD BE REPLACING WORKS, PEOPLE THAT HAVE SERVERS BARTENDERS WHOLE LIVES WOULD HAVE TO LOOK ELSEWHERE FOR WORK.

BECAUSE RESTAURANTS AROUND THESE PLACES YOU CAN'T TAKE ON THE HIGHER LABOR COSTS.

THEY WOULD HAVE REPLACE.

CURRENTLY COMING FROM TIPS.

>>Lauren: I WAS GOING TO SAY, EVEN ENOUGH MARGINS IN THE RESTAURANT BUSINESS?

>> EVERY YEAR THEY GET LOWER AND LOWER.

AND YOU KNOW, 20% DON'T TIP 20%.

TIP 10%.

TIP 5%.

BUT IT'S REALLY THE INDIVIDUAL THAT CONSUMERS KULEANA TO DO WHAT THEY FEEL COMFORTABLE WITH.

AND I WRCHT FOR TO FULL SERVICE RESTAURANT NOT IT PUT A H WHOLE COUNTER SERVICE.

I DON'T THINK PEOPLE SHOULD BE OBLIGATED.

EVERYBODY HERE HAT AT THIS TABLE WE'RE TIPPER.

IN COLLEGE BAGGING GROCERIES AT GROCERY STORE.

AND IN THAT COLLEGE TOWN, SO MUCH LABOR FORCE, THAT I WAS RAPIDLY GOING INTO DEBT.

AN I WAS TRYING TO GREAT JOB AT BUZZ YOU RESTAURANT.

AND I TELL PEOPLE LAVE CHANGING WHEN I GOT THAT JOB AS A BUS,, BUSBOY.

I WOULD HAVE HAD TO DROP AU YOU HAVE COLLEGE.

GOT THIS JOB AND IT CHANGED MY LIFE.

BECAUSE NOW INSTEAD OF GETTING $3.35 AN HOUR.

THINK IT WAS AT THE TIME, I WAS PAYING UNION DUES.

TOO TOOK SOME OF THAT.

I GOT A BUS, JOB 7 MONTHS LATER GOT PROMOTED TO SERVER AND I WAS ABLE TO SAY IN SCHOOL.

ABLABLE PAY MY BILLS TUITION AND LIFE-CHANGING.

>> IN HAWAII,.

>>Lauren: THERE ARE 7 STATES THAT DO PAY THE FULL WAGE WAGE FOR WORKERS.

WOULD GET TIPS AS WELL.

AS I SAID.

ALASKA, ALL WAY DOWN TO CALIFORNIA AND NEVADA.

AND THEY ARE RESTAURANT INDUSTRIES HAVE MANAGED TO FIGURE OUT ON A SURVIVE.

I DON'T KNOW HOW MANY OF YOU BEEN TO OTHER COUNTRIES THERE IS FOR TIPPING AND I HAVE TO SAY, A LOT SIMPLER.

ESPECIALLY WHEN YOU'RE DEALING WITH FOREIGN C CURRENCY LOOK AT THEMENU KNOW WHAT AMOUNT IS.

BEEN OTHER PLACES THING ON MENU YOU DON'T NEED TO TIP BECAUSE WE HAVE ADDED INTO THE COST OF THE MENU.

TIP IF YOU THINK YOU HAVE EXTRA EXTRAORDINARY SERVICE.

BUT I DO THINK A LOT OF THESE RESTAURANTS ARE KIND OF STRUGGLING JUST TO BECAUSE PEOPLE ARE STILL NOT USED TO DO IT IT WOULD BE A LOT SUM PLIER IF WE GOT TO THAT POINT SIMPLER WHERE THAT EXTRA MONEY WAS JUST PUT INTO THE PRICES.

AND THEN WE WOULDN'T HAVE TO HUSTLE FOR TIPS THE WAY WE DO.

>> THIS QUESTION I THINK IS MAYBE BEST SUITED FOR YOU.

EVERYONE ELSE FEEL FREE TO WEIGH IN.

EWA BEACH ASKING, SINCE TRUMP NOT TAXING TIPS, IS THERE A DIFFERENCE IN THE AMOUNT OF TIPS RECEIVED OR GIVEN?

>> ANSWER IT.

ONE THING ABOUT THAT, IS TAX ON TIPS IS JUST FOR OUR INCOME TAXMENT NOT FOR YOUR OSHA SECURITY OR FICA MEDICARE TAX JUST FOR PERSONAL INCOME TAX MOST PEOPLE WHO WAIT TABLES, DON'T MAKE A WHOLE LOT OF MONEY.

SO THEY'RE NOT I PLASTIC BAG A N PERSONAL INCOME TAX.

CAP IN H HOW MUCH OF THAT NO CATCH ON TIPS IS.

OPEN A CERTAIN AMOUNT.

GETTING SHIELDED.

SO IT'S KN NOT PROGRESSIVE POLIY IT SOUNDS LIKE THE BETTER TO RAISED WAGE HONESTLY, I WANT JASON TO SAY IT.

>> YOU SAID VERY KINDLY VERY NICELY.

I DON'T WORK TI WO WORK TOGETHE.

SOMETIMES POLITICAL LANGUAGE, SPEAK HAS OWN AGENDA AND NOT NECESSARILY TRUE.

WORD NO ATT TAX ON TIPS.

TIPS ARE STILL TAXED.

SO I MEAN, THERE WAS ER ERA TRULY IN TAX ON TIP.

PEOPLE MAID CASHRY GET AWAY WITH, SO MUCH CASH.

WHAT YOU SEE ON THE LINE, WITH THE CREDIT CAR CARD NOW 90% MORE THAN THAT, EVERYBODY USED CREDIT CARD.

DON'T SEE CASH BE ALL OF THAT TAXED.

PHRASES NO TAX ONLINE ON TIPS NO BEARING A WORRY HEARD POLITICIANS SAY THE NOTHING TO DO WITH MY REALITY ON EVERYTHINGER COMING UP, DO TAXES THIS YEAR THERE'S THAT SMALL PERCENTAGE YOU CAN CLAIM.

TRY TO GET TAX BREAK.

HAVING MY UNDERSTANDING OF IT, COULD BE CORRECT IT, IF YOU HAVE BOTH KIDS, MORE KIDS I HAVE THE MORE TAXES.

SOMETHING SIMILAR.

SMALL AMOUNT.

IT'S REALLY NOT RELEVANT TO GETTING TAFLED FOR YOUR TIPS.

IF THERE WAS A TRUE, TAXED FOR YOUR TIPS.

TRUE TAX FREE TIP THING THAT WOULD HAPPEN I KNOW THEY WOULD NEVER DO IT.

MAKE IS SOUND LIKE THEY ARE, BE GREAT.

BUT I THINK JUST PALI CAL LANGUAGE.

POLITICAL LANGUAGE USED TO MAKE PEOPLE THINK SOMETHING GOING TO HAPPEN DID NOT HAPPEN.

DON'T THINK WOULD EVER ACTUALLY HAPPEN.

MY OWN OPINION.

NOT A REALITY FOR US.

RIGHT NOW.

>>Lauren: INTERESTING.

INSIGHT.

GOING TO READ THESE TWO QUESTIONS I THINK THEY'RE KIND OF RELATED.

I'M NOT SURE WHO IS BEST PERSON TO WEIGH IN.

MIGHT BE YOU FROM THE UNION.

BERHOBERNICE ASKING WHAT ABOUT VALUE A TESTIFIERS?

A SO-CALLED TIP JOB.

>> THEY EVEN PAID AT ALL OR SURVIVE ON TIPS?

WHEN VALUE A PARK IS TEN DOLLARS OR MORE LIKE ON THE SOME HOTELS TIP INCREASES COST AND THEN ANOTHER PERSON ASKS, BESIDE FOOD INDUSTRY, BO ELSE DO YOU TIP, HAIR SALON DELIVERY DRIVER,ER ADVENTIST VA, MIDS AT HOTELS.

>> THE CHARGE MA MAIDS.

GOES TO THE HOTEL.

VALUE A-DAY FORECAST TIEFERS DO, GET TIP.

VALUE A KRISTI VAN VALUE EYE DRIVERS GET TIPS.MINIL MINIMUM WAGE.

CATEGORIZED SORT OF DIFFERENT GRAY YOUR THAT IS NOT NECESSARILY LIKE A SERVER ARE OF BUT NOT NONTIP.

SOMEWHERE BETWEEN STILL NOT TIPPED FULLY TIPPED.

SO YES.

DEFINITELY RELY ON YOUR TIPS.

AS THOSE CARLEN PRICES GO UP.

HOTELS TAKE MORE MONEY A WE ADVOCATE FOR TRYING TO GET SOME OF THAT, TO THE VALUE A WORKERS THROUGH CONTRACT NEGOTIATIONS THAT IS NOT, NOT ALWAYS SUCCESSFUL.

OBVIOUSLY THAT WAY.

>> NAIL SALON WORKERS ALSO TIPPED WORKER I WOULD DO THE DATA.

HERE IN HAWAII MAKING ABOUT $14 AN HOUR.

29,000 A YEAR FULL-TIME.

SO PLEASE TIP THEM.

SOME OF THE OTHER ONES DELIVERY DRIVERS, USUAL DRIVERS.

AT OF THEM CONSIDERED INDEPENDENT CONTRACTORS ARE SO I BEFORE I MOVED TO HAWAII I WAS LOOKING INTO SOME OF THIS NEW INDUSTRY, UBER ABOUT TEN, 15 YEARS AGO, AND WHEN THEY ADDED UP ALL THE COSTS OF THEIR GAS, AND AMOUNT THAT UBE TOOK FROM THEM AND MAINTENANCE, SOME OF THEM WERE MAKE LESS THAN MINIMUM WAGE.

BY THE END OF IT.

SO AGAIN, THAT IS ANOTHER INDUSTRY WHERE YOU PROBABLY DO WANT TO TIP IF YOU REALLY UNDERSTAND HOW LITTLE THEY'RE MAKING AT THE END OF THE DAY.

JUST LACK OF TR TRANSPARENCY FRM QUESTIONS COMING IN.

THAT PEOPLE JUST DON'T UNDERSTAND WHAT PEOPLE MAKE.

THEN DON'T UNDERSTAND WHERE THE TIPS GO.

HOW DISTRIBUTED.

AND SO WITH YOU CREATE THAT CONFUSION, NOT ON PURPOSE.

BUT THAT WHY CONSUMERS DON'T KNOW WHAT TO DO.

WOULD DO I TIP?

HOW DO I TIP?

WHERE DOES IT GO?

I THINK I DON'T KNOW EVEN KNOW HOW TO SOLVE THIS.

>>Lauren: FRUSTRATION IS SO UNDERSTANDABLE.

>> YEAH.

>>Lauren: I PERSONALLY THINK LIKE LET'S JUST PAY EVERYONE A GOOD WAGE.

JUST MAKE IT SIMPLER.

SOME OTHER COUNTRIES REALLY JUST DO THAT.

TIPPING IS NOT IN THE CULTURE.

AND I REMEMBER GOING TO LIKE A AUSTRALIA AND ASKING SOMEBODY WAITING AT THE TABLE.

WERE LIKE WHAT?

OH, NO.

I MAKE ENOUGH.

AND I WAS LIKE OH, SO DIFFERENT HERE.

ON YOUR POINT, LET ME READ THESE TWO COMMENTS.

EXACTLY WHAT YOU FLAGGED.

ABOUT TRANSPARENCY AND CONFUSION OF WHERE THE MONEY IS GOING.

THESE YOUTUBE COMMENTS AND TON OF COMMENTS.

DOLLAR 20 QUOTE KITCHEN APPRECIATION AUTOMATICALLY ADDED TO MY BRUNCH AT A LOCAL MAUI RESTAURANT BEFORE TIP OPTIONS.

I DON'T EAT OUT VERY VERY MUCH SO I DIDN'T MIND.

THIS PERSON I FEEL LIKE I ISLAND BEEN SEEING SERVICE AN KITCHEN FEES MORE AND MORE.

I ALWAYS REMOVE OR LOWER MY TIP WHEN I SEE THAT.

AND I SEEN A COUPLE OTHER COMMENTS I CAN'T FIND THEM.

BECAUSE THERE'S SO MANY RIGHT NOW.

SIMILAR TOPIC.

SIMILAR COMMENT.

DUE YOU DO I THINK THAT RESTAURANTS SHOULD BE, MAYBE MORE TRANSPARENT OF THOSE FEES?

TO ENCOURAGE CUSTOMERS TO TIP THEIR EMPLOYEES?

HOW DO YOU GUYS FEEL ABOUT THAT?

>> I THINK ITSELF ACTUALLY A LOT LAW SAYS HAS TO BE WRITTEN ON THE MENU SOMEWHERE THERE'S GOING GOING KITCHEN FEE OR SOMETHING LIKE THAT.

THAT GOES TO THE GUYS IN THE KITCHEN.

WHO ARE NOT OUT AT THE FRONT OF HOUSE.

MAKING THE TIPS.

SO IF YOU DO REDUCE YOUR TIPS TAKEN THAT AWAY FROM THE SENATESESEARSEARCH SERVER AND TR DECISION KNOW THAT WHAT'S YEAH WHAT YOU'RE DOING.

YEAH I MEAN, I AGREE.

IT'S FRUSTRATING.

IT'S REALLY DIFFICULT TO UNDERSTAND WHERE ALL OF THAT MONEY IS GO AND WHY ALL OF THESE FEES ARE POPPING UP.

>>Lauren: AS YOU WERE JUST MENTIONING, I FOUND THE COMMENT.

AND QUESTION THAT I WAS LOOKING FOR.

KANEOHE SAID, DO SOME RESTAURAS HAVE TIP SHARING WITH KITCHEN STAFF, WEIGH IN ON THIS.

I NEVER KNOW IF MY TIP IS JUST FOR THE SERVER WOULD MIGHT PROVIDE IMMEDIATE YOSHITOMI-JONESER SERVICE OR -- MEDIOCRE SERVICE OR FOR THE WHOLE EXPERIENCE.

GREAT QUESTION.

COMMUNICATION RIGHT AND A LOT OF PEOPLE NOT UNDERSTANDING HOW IT WORKS.

I WOULD SAY MOST RESTAURANTS REALLY DEPENDS ON THE OWNER.

OWNER CAN CREATE OR THE HR DEPARTMENT, IF THEY'RE BIGGER COMPANY, CAN CREATED TIP POLICY FOR THE WORKERS.

WORKERS THEN SIGN AND AGREE TO IT.

BECAUSE IT IS THEY ARE TIPS ARE RECEIVING LIKE I AM SURE YOU HAVE TO AGREE HOW TIPS ARE DISTRIBUTED.

BUT IT'S SPELLED OUT.

THIS PERCENT GOES TO THE DISH DISHWASHER THIS PERCENTAGE GOES TO THE COOK.

THIS PERCENTAGE GOES TO THE BUS STAFF.

GOES TO THE FOOD RUNNERS.

THERE'S A LOT OF PEOPLE IN THE FULL SER SERVICE RESTAURANT.

FIVE OR SIX OTHER POSITIONS GET YOUR FOOD TO YOU AND WHOLE THING.

SO I THINK THAT'S A GREAT QUESTION.

AND THE ANSWER I WOULD SAY IS YES.

MOST CASES.

BUT YOU DON'T REALLY KNOW UNLESS YOU ASK THE MANAGER OR THE SERVER.

AND USUALLY BE TRANSPARENT AND TELL YOU, HOW THEIR TIPS ARE DISTRIBUTED.

BUT YEAH, THEY DON'T IF YOU'RE TIPPING SENATE BILLER TWENTY S. MIGHT GET HALF OF IT, 75% OR 80% OF.

>>Lauren: WHO YOU ARE EMTHAT GOOD PRACTICE TO ASK YOUR SERVER HOW MUCH OF THE TIP THEY WILL ACTUALLY GET TO KEEP.

>> IF YOU'RE YOURSELF BY ALL MEANS.

CURIOUS I DO KNOW WE TALKED ABOUT ALL OF THESE FEES BEING AD ON.

I KNOW THAT'S REALLY, I THINK WHAT IS COMPOUNDED ISSUE PEOPLER BEING A.M.

REHENCE EVERYONE ABOUT TIPPING.

GOT TIPS AND NOW YOU'VE GOT KITCHEN SERVICE FEE.

AAPP APPREHENSIVE FEES PUT ON CHECKS FOR RESTAURANTS I GET THE FRUSTRATION.

AS YOU SAID, IT'S A LAW ABOUT THE CONSUMER PROTECTION AGENCY HAVE TO HAVE SPELLED OUT VISIBLE ON A MENU AND SCREEN MENU OR THE POS ITSELFER WHERE THE CUSTOMER CAN SEE IT.

>>Lauren: THERE'S BEEN MANY TIMES I'VE HAD AMAZING SERVER GOES ABOVE AND BEYOND.

ONE EXPERIENCE RECENTLY OLIVE GARDEN.

HANDFUL OF THE CHOCOLATES AFTERWARDS.

SITUATION IN WHICH YOU WANT TO TIP MORE.

BUT YOU WANT TO MAKE SURE THAT THEY ARE GOING TO GET THE FULL TIP.

BECAUSE HE'S THE ONE THAT AT LEAST VISIBLY THAT I SAW ACTIVELY, BRINGING EXTRA PASTA.

ET CETERA.

TO THE TABLE.

>> PEOPLE ASK MORE AND MORE.

RECENT LAST FEW YEARS, BE HONEST, DOES IT ALL GO TO YOU?

ALL GOING TO BE YOURS?

COULD THEY WANT TO DOUBLE CHECK I DIDN'T CAN GET THAT QUESTION 15 YEARS AGO.

TO WHOLE POINT OF DISCUSSION AND I WOULD MAKE THE CASE TO SOME EXTENT NOT FOR EVERY INDIVIDUAL OWNER BUT I THINK WORK IN THE LARGER HOTELS THINK ABOUT THE CORPORATIONS.

CORPORATE ASPECT OF IT AND HOW CORPORATE GREED CALL IT.

BUT TRAY ASPECTS WHERE THEY CAN SORT OF SHIFT BURDEN ONTO THE CONSUMER.

AND OKAY, CREATE THESE DIFFERENT WAYS OF GETTING MORE MONEY FROM GUEST IN THEIR HOTEL INDUSTRY.

AND EXOT GOT TO TIP.

AND LESS LABOR COSTS FOR THEM.

THAT'S HOW THEY GROW THEIR BUSINESSES AND SUCH I THINK MIGHT BE BECAUSE THERE ARE SOME NEW CONSUMERS LAWS I THINK I HAVE SEEN SOME RECENTLY POP UP TO PROBABLY TRY TO KEEP THAT FROM BEING ABUSED AS MUCH.

I DO THINK THAT T TENDENCY TRY TO SAVE LABOR COST AND DEFER IT CONSUMER PART AND PARCEL OF THE FRUSTRATION KIND OF HAPPENING ALL OVER.

MOVIE THEATERS GET A POPCORN, SEE A TIP LINE.

NEVER SAW THAT.

I LOVE GOING TO THE MOVIE THEATER NEVER SAW THAT BEFORE.

ARE THEY GOING TO US JESUS TRY Y TO CATEGORIZE THESE PEOPLE AT TIP WOULD BEINGERS DON'T HAVE TO PAY THEM THE FULL WAGE IN FIVE YEARS.

TIP WORKERS I THINK ABOUT YOU MAKE PART OF CULTURE AND EXPECTATION AND THE OWNERSHIP CORPORATION CAN KIND OF CUT LABOR COSTS BECAUSE OF IT.

DIFFERENT THAN SMALLER PLACE.

BUT I THINK THAT IS PART OF WHAT IS GOING ON IN OUR COUNTRY.

TOOK ADVANTAGE OF THE HISTORY AND THE CULTURE THAT WE'VE HAD HERE IN THIS COUNTRY.

THAT YOU SPOKE OF.

AND I THINK THERE'S A ASPECT OF CORPORATE SIDE INVESTOR CLASS, LACK OF BETTER WORD, TO KIND OF TAKE ADVANTAGE OF THAT.

HUSSEY AND CULTURE TO KEEP HISTORY AND CULTURE TO KEEP PROFITS GOING UP AND PASS THE MONEY ONTO THE BURDEN ONTO THE CONSUMER.

>>Lauren: LITTLE LESS FIELD.

WHEN YOU TALK ABOUT LIVE BEING WAGE AND PEOPLE NOT MAKING AS MUCOR ARE MONEY AS OTHER INDUSTRIES.

AS MUCH MONEY OTHER INDUSTRIES COST OF LIVING HERE SO SO HIGH COULD BE MAKING MINIMUM WAGE BUT NOT MAKING ENDS MEET.

THERE ARE OTHER INDUSTRIES THAT ARE NOT TIPPING ALSO MAYBE NOT A LIVABLE WAGE.

AND SO YOU THINK ABOUT PRESCHOOL TEACHERS.

THINK ABOUT FARM WORKERS.

SHIFT AWAY WHERE IF I CAN'T MAKE MONEY, DOING THIS.

I LOVE IT BUT CAN'T AFFORD TO LIVE HERE, I'M GOING TO GO WORK IN THE TIP INDUSTRY.

WHICH IS FINE.

YOU SEE HOW THAT SHIFT IS HAPPENING.

AND AT THE END WE ARE AGAIN FOCG SO MUCH ON SORT OF TOURISM BASED ECONOMY, OR SERVICE ECONOMY, WE HAVE ALL OF THESE OTHER INDUSTRIES THAT NEED PEOPLE TOO.

IT'S SO COMPLICATED.

>>Lauren: IT KAPOLEI K COMPLICA.

CHILD CARE WORKINGS AREN'T PAID ENOUGH.

15 LOWEST PAID OBJECTING TAKES PAGESES HALF OF OCCUPATIONS HALF EMTHIS A TIPPED WORK,.

NOT 100% OVERLAP.

TIPPED WORKERS GENERALLY ARE.

HIGHEN WORKS.

MOST TIP WORKS ARE NOT MAKE LIVABLE WAGE IN HAWAII LOOK AT THE DATA.

LUCKY IN HAWAII NOT AT THAT $2.13 A AN HOUR BEEN THERE SINCE, OVER 30 YEARS NOW.

BUT WE STILL HAVE GAP IN HAWAII.

IF YOU'RE FULL-TIME WORKER THAT IS $2,600 A YEAR.

AND FOR MO MOST WAITRESSES WAIT STAFF IS WOMEN.

MOST OF THEM ARE MOMS AND $2,600 A YEAR, THAT CONSIDER CAE OR BREAK YOU SOMETHING TO THINK ABOUT WHEN IT COMES TO, WHO IS PAYING THE WAGES.

AND HOW MUCH SHOULD I TIP IF YOU'RE LUCKY ENOUGH TO GET AFFORD IT AGAIN, PLEASE DO.

>> ON THAT NOTE, FOUR OF YOU ARE OBVIOUSLY TIPPERS ADVOCATING IF YOU CAN PLEASE TIP.

IS IT GIVEN OUR ECONOMY AND THE COST OF LIVING HERE FOR THE AVERAGE CONSUMER TO GO OUT AND A HAVE MEAL AND TIP 20% ON TOP OF THAT DO YOU GUYS SEE THE PAIN POINTS THAT SOME CONSUMERS ARE FEELING WHEN IT COMES TO SEEING TIPS ON EVERYTHING?

EVERY A LITTLE BIT DOES ADD UP.

>> YEAH.

I THINK IT'S COST AND EVERY ASPECT OF GONE UP FOR BUSINESS, NOT JUST RESTAURANTS.

BUT BUSINESSES.

INCLUDING LABOR GREAT POINT.

MINIMUM WAGE HAWAII GOING FROM 14 TO $16 AN HOUR.

JANUARY 1.

SO BEING PARTS OF HRA, HUGE CONCERN OF OUR RESTAURANT OWNERS.

HUGE INCREASE.

DOESN'T SOUND LIKE MUCH, BUT WHEN YOU PENCIL IT OUT AMONG 20 OR 100 EMPLOYEES, IT'S BIG ONE.

AND SO ULTIMATELY HAS TO HAPPEN IS THAT COST HAS TO BE ABSORBED SOME OTHER WAY.

MOST CASES IT'S MENU PRICES.

SO I KNOW WE'VE ALREADY SEEN LAST FIVE YEAR, MENU PRICES GOING UP.

YOU EVEN GO TPAO*S FOOD FAST FOW MUCH THAT?

HOW THE OF NECESSITY TO COVER COST BECAUSE COSTS HAVE, MATERIALS, ALL PROTEIN PRICES RIGHT NOW HIGHER THAN THEY'VE EVER BEEN.

DISPOSABLE, RECYCLABLE CONTAINERS THAT HAVE TO BE USED ARE TRIPLE.

PLASTIC CONSIGNORS USED TO COST.

CONTAINERS USED TO COST.

BUSINESS OWNERS ARE TAKING ON ALL OF THAT.

YEAH, I MEAN, COST IS KEEP RISING ULTIMATELY, THAT MEANS PRICES HAVE TO RISE.

>>Lauren: DO YOU GUYS AGREE WITH THE ARGUMENT THAT IF YOU CAN'T AFFORD TO TIP YOU SHOULDN'T GO OUT?

>> I DO.

I DO IF YOU'RE GOING OUT TO A RESTAURANT, WHERE YOU'RE BEING SERVED PI BY SOMEBODY THAT'S THEIR PROFESSION YOU SHOULDN'T BE GOING OUT TO A RESTAURANTMENT TAKE OUT NOT SO MUCH.

IT'S DIFFERENT, BUT IF YOU'RE GOING TO A BAR AND/ORING A DRINK, I THINK ORDERING A DRINKER THAT'S, HOW BARTENDERS MMAMAKE MONEY.

HOW SERVERS MAKE MONEY.

SO YEAH.

EL I KNOW IT'S HARSH.

>> SOUND WEIRD I THINK THAT YOU CAN FIND A PLACE THAT IS ON YOUR LEVEL WHERE YOU CAN GIVE SOMETHING.

PART OF AS PERSON RECEIVERS TIPS FOR A LIVING, I SEE FAMILY ALSO POP UP IN FRONT OF ME OR GROUPS.

CAN I READ A ROOM.

TELL PROBABLY CANNOT GOING TO BE ABLE TO AFFORD.

THEY CAN'T BUY THE DISOCH LIKE E EXPENSIVE THINGS.

DO WELL DRINK OR WHATNOT.

AND I DON'T, GET BOTHERED BY A SMALL TIP.

SO THEY STILL, IT'S JUST IDEA OF SHOWING SOME SORT OF GRATITUDE.

SHOWINGING SOMETHING.

AND JUST SORT OF, IT'S A CULTURE.

IT IS TRUE.

WHERE WE ARE NOW.

I DO THINK THERE'S SOME ASPECT I AGREE WITH GETTING TO A PLACE WHERE YOU DON'T HAVE TO WORRY ABOUT IT.

BUT I WOULD ENCOURAGE PEOPLE TO STILL GO OUT, BUT SHOW SOME LEVEL OF GENEROSITY.

WHAT YOU CAN GIVE.

AND I THINK PEOPLE CAN RECEIVE THAT.

UNDERSTANDER SOMETIMES THEY'RE TRYING.

SOMETIMES PEOPLE JUST ABUSIVE AND JUST WANT TO BE JERKS ABOUT IT.

HERE'S YOU'RE TIP WRITE SOME OPINION ON A PIECE OF PAPER.

THAT'S INTO THE COOL.

NONNOT COOL SEN SEEN 22,23-YEA.

DON'T HAVE IT.

COLLEGE STUDENTS DON'T EXPECT TO GIVE WHAT THE ESTABLISHED BUSINESS PERSON GIVES ME, 45 OR ORDERS PREMIUM.

BUT I DO, I CAN APPRECIATE THEY'RE TRYING TO LEARN AND TRYING TO GIVE SOMETHING.

I WOULD STILLEN STILL ENCOURAGE, COME OUGHT AND LEARN.

SEE HOW THE PERSON GIVES BIG TIM GETS TREATED WANT THAT KIND OF TREATMENT FIGURE IT OUTER.

EXPECT THERE, ASPECT THERE SOME SORT OF GRACE FOR THEM TO LEARN.

BUT THERE IS, JUST PEOPLE THAT ARE JUST DON'T WANT TO SHOW ANY TYPE OF GRATITUDE.

CAN STAY.

HOME IF YOU'RE JUST THAT TYPE OF PERSON.

BUT YEAH, A LITTLE BIT OF A BALANCE THERE I THINK.

>>Lauren: KIND OF RELATED TO THIS VIEWER'S COMMENT.

WISH T THERE WERE MORE OPTIONS ON THE SCREEN INSTEAD 10, 15, 20% AND SO ON.

I WOULD ARGUE AT LEAST PERSONALLY, MOST PLACES I GO, SEEING MINIMUM 20 NOW.

I HAVE NOT SEEN 15% IN A WHILE.

ON THE PREENTERRED TIP, SUNSCREEN, ON THE TABLET IT'S SEE THAT.

SCREEN.

CAN YOU CUT THEM.

CUSTOM OPTION.

CAN ALWAYS GET THAT.

>> ALWAYS CUSTOM I AM CURIOUS YOU'RE NICE.

BUT I DON'T, YOU CAN BE HORRID TO ME AND I'LL PROBABLY STILL GIVE YOU 20%.

BECAUSE THAT'S WHY IS MY NATURE.

WHEN YOU DO RECEIVE A POOR TIP, WHAT IS YOUR REACTION?

OR JUST GENERALLY SPEAKING?

YOU THINK PEOPLE ARE CURIOUS ABOUT THAT.

MAYBE THEY DO WANT TO GIVE 10%.

BECAUSE THEIR AFFORDABILITY ORG POOR SERVICE.

BUT FEELING RIGHT THAT THERE IS MAYBE THE REACTION BACK.

MAYBE I'LL NEVER HAVE TO COME HERE AGAIN BECAUSE THAT PERSON IS GOING TO REA REMEMBER MY TIP.

OTHER END, WHAT IS THE REACTION WHEN YOU GET A POOR TIP?

>> WHAT IS CONSIDERED.

>> WHAT IS CONSIDERED THAT.

>> WHAT PERCENTAGE ARE YOU LIKE, 5% PHONE NUMBER?

JUST KIDDING.

ANY WAY.

>>EL PHONE NUMBER AS WELL.

>> YEAH, IT REALLY DEPENDS TO BE HONEST WITH YOU.

THERE ARE PEOPLE THAT TIP SMALL.

THAT ARE GREAT PEOPLE.

SAME THING.

IF YOU HAVE KIND ENERGY FROM A PERSON, I WOULD EXPECT PROBABLY GOOD PEOPLE AND THEY CAN AFFORD WHAT THEY CAN AFFORD.

I DON'T JUDGE THAT OR DOESN'T BOTHER ME.

TO BE HONEST.

TO SOME EXTENT, IT DEPENDS.

IF YOU'RE 'HIGH VOLUME PLACE, THE BAR THAT I WORK FOR YEARS HIGH VOLUME, YOU'RE JUST GOING ONTO THE NEXT PERSON.

YOU NOTICE THE PEOPLE THAT TIM REALLY WELL AND YOU WANT TO CONTINUE TO SERVE THEM.

SO THEY CONTINUE TO COME BACK.

BREEDS CULTURE OF GOOD TIPPING TO BE HONEST.

IF YOU WORK YOUR ROOM PROPERLY.

BECAUSE PEOPLE SEE THIS PERSON GET WELL TAKEN CARE OF HOW DO YOU GET FIRST IN LINE.

IF THERE'S THREE PEOPLE IN FRONT OF ME HAVE THAT TRIRCHG DK MADE.

USE COMP T TAB ON THEM.

REGULAR.

>> WAYS YOU FIGURE THINGS OUT TO SORT OF SHOW THE ROOM THAT WE APPRECIATE GETTING TIPPED WELL.

IF YOU CAN AFFORD IT.

THERE ARE KIND PEOPLE THAT CAN CAN'T AFFORD IT FOR ME PERSONALLY I DON'T GET UPSET AT THEM IF THEY ARE I CAN READ THEY'RE KIND PERSON.

THAT JUST FIRST TIME OUT.

THAT TYPE OF STUFF.

>> BUT RECOVERING PEOPLE THAT HAVE TERRIBLE ATTITUDE AND COME BACK AND THEY CONSTANTLY LEAVE NOTHING.

LIKE THOSE TYPE OF, DON'T FEEL ABOUT THEM THE SAME YOU STILL A PROFESSIONAL.

GOOD THING ABOUT HAWAIIEL PART OF OUR CULTURE HERE.

INDUSTRY IS SO PREVALENT HERE AND PEOPLE IN HAWAII ARE KIND IF GENERAL.

DON'T NECESSARILY SHOW IT THAT YOU DON'T ENJOY SEEING THEM COME IN THE BACK OF YOURSELF MIND.

YOU KNOW ONES THAT DON'T GIVE YOU ANYTHING REGULARLY AND TAKE CARE OF YOU REGULARLY.

EVERYTHING ELSE FEWS IN BETWEEN, TREAT THEM FALLS IN BETWEEN.

TWEET THEM WELL.

TREAT THEM WE.

WAIT TABLES LONGER INTERACTION.

LARGE PARTIES OFTEN HAVE AUTOMATIC TIP TIMES WHEN I WOULD WORK A LARGE TABLE 8, TEN PEOPLE.

TAKE UP WHOLE SHIFT SOMETIMES YOU GET ALMOST NO TIP ARE YOUR FEEL, INSULTED.

AN ALSO, YOU'RE LIKE, OH, CRAP, RENT IS DUE.

ON SATURDAY.

OR WHATEVER.

AND ZOO T WHY ALL LARGE PARTS TO THAT.

SOMEBODY SPENT, AS A FORM SERVER, IF SOMEBODY SPENDING A LOT TIME WITH ME, AND I HAVE TO CHEAP CHEAPEST THING ON MENU I MIGHT TIP MORE THAN 20% BECAUSE IT'S STILL SAME AMOUNT OF TIME FOR THAT SERVER.

IF I'M ORDERING ALL OF THE MOST EXPENSIVE THINGS, I DON'T FEEL LIKE I HAVE TO MAKE THE% AS HIGH.

ALTHOUGH I TEND TO TIP WELL BECAUSE I, USED TO BE A SERVER.

PEOPLE DON'T KNOW THAT.

SHARING THAT I THINK INSIGHTFUL.

USUALLY WHEN YOU WORK A LARGE PARTY, IT'S SACRIFICE OF GIVING UP OTHER TABLES.

SO YOU CAN ATTEND TO THAT LARGE PARTY.

THAT IS SOMETHING YOU'LL SEE IN A LOT OF MENUS.

THAT IS EITHER PARTIES OF SIX.

SOME RESTAURANTS 8 OR MORE AUTO GRATUITY COMMON THESE DAYS.

IT'S THEIR TIME.

THIS IS, PEOPLE'S JOBS.

THINK ABOUT GOING YOUR JOB AND JUST NOT MAKING THE MONEY THAT YOU THOUGHT WERE YOU GOING TO MAKE THAT DAY BECAUSE ONE OF THE PEOPLE THAT YOU INTERACTED WITH JUST DECIDED.

THEY WERE THE BAD MOOD.

WHATEVER.

YOU DON'T HAVE THAT IN OTHER INDUSTRIES.

SO IT'S JUST SOMETHING GOOD TO THINK ABOUT.

>> WHAT MAKES IT SO UNSTABLE.

COULD BE A GOOD INDUSTRY HERE.

FRUITFUL JOB.

IT'S BEEN GOOD TO ME.

BUT IT'S STABLE.

NECESSARILY.

THAT'S THE BIG THING.

>> WHAT DO THE FOR OF YOU FEEL IS THE GOOD AMOUNT TO TIP WHEN YOU'RE IN A RESTAURANT FULL SERVICE, VERSUS JUST A COFFEE SHOP?

>> GOOD ONE.

RESTAURANT I THINK.

20%.

FOR ME, BARTENDER I WOULD ALWAYS THINK, HOTEL.

PEOPLE THAT TRYING TO LEARN, AND PEOPLE AREN'T FROM OUR COCOUNTRY ASKING.

LOOK IF YOU RELIEVE A DOLLAR NOT GOING TO BE INSUDDENLY.

SHOWING UNCULLED.

WANT TO LEAVE MORE, NOT UNSUDDENLY.

FEEL THE F GRATITUDE AND APPRECIATE IT.

ONES THAT WOULD ASK TYPICALLY DON'T JUST TELL THEM.

IF THEY ASK TELL THEM.

BUT YEAH.

COFFEE SHOP, THAT TYPICALLY THINK THE 15, BUT DINNER, AT LEAST A 20.

AND THEN YOU GO ABOVE, WORK TIPS FOR A LIVING.

TEND TO GO OVER THE 2%.

I THINK FOR MOST NEGOTIATION, FLOAFOLKS FEEL GOOD,CONTRIBUTEDS FAIR.

20.

>> I THINK, USED TO BE CONSIDERED 15% WAS THE BASELINE.

AND THEN IF YOU GET GREAT SERVICE, 2 20 CERTAINLY LAST DECADE OR TWO.

20% MORE LIKE THE PAW BASELINE.

JUST DEPENDS ON INDIVIDUAL.

I THINK.

GOING TO THE CUSTOM BUTTON I'M GLAD YOU BROUGHT THAT UP.

I THINK A LOT OF PEOPLE DON'T KNOW THAT BUT THE ON EXISTS.

LOOK FOR IT.

EVERY PLACE SHOULD HAVE IT IF YOU'RE GETTING CUP OF COFFEE I ALWAYS HIT CUSTOM BUTTON.

ONE DOLLAR OR TWO DOLLARS.

I'M NOT 20 OR 25% SOMETHING ISN'T FULL SERVICE.

I THINK PEOPLE SHOULD LOOK FOR THAT.

CUSTOM TIP BUTTON.

>>Lauren: I DO THINK PEOPLE WHO ARE PROGRAMMING THESE SCREENS IS SHOULD KEEP IN MIND THAT WHEN THEY KEEP MAKING THESE NUMBERS GO HIGHER, CATHERINE WAS SAYING, YOU'RE MAKING CUSTOMERS FEEL BAD.

YOU DON'T WANT TO GIVE THAT KIND OF EXPERIENCE.

SO MAYBE MAKE THOSE JOANNA PERSICO LITTLE LOWER.

PERCENTS A LITTLE LOWER SO PEOPLE DON'T START HAVING THE REACTION YOU WANT TO PEOPLE TO ONE-MINUTE EWALK OUT OF YOUR EST FEELING GOOD.

LAST INTERACTION TIP SCREEN STARTED AT 20, PROBABLY GOING TO MAKE THEM KIND OF BAD TASTE IN THEIR THINK MOUTH.

EMPLOYEES GET TO KEEP MORE IF IT'S TIP THAT CASH VERSUS IF IT'S TIP ON A CREDIT?

CARD?

>> HOW SH SHOULD I ANSWER THAT.

ALWAYS CLAIM ALL OF OUR TIPS.

I SHOULD SAY AT THAT THAT WAY.

THESE DAYS IF THAT'S A ABOUT CASH, QUESTION ABOUT CASH, STILL REALLY DO ENJOY CASH.

I WILL SAY THAT.

TO BE FAIR.

EN HONEST WE LOVE CASH DON'T SEE IF THAT MUCH.

NOWADAYS CASH.

OH, YEAH.

>> LAW STATES OR IRS SAYS YOU GOT TO CL CLAIM 100%.

COMPANIES BACK THAT UP.

BUT WE DON'T TESS NECESSARILY MONITOR CASH TAKEN IN ON THE EMPLOYEE TO SAY I RECEIVED FIFTY DOLLARS IN CASH TIPS.

AND THEN THAT FALLS UNDER THAT TIM POLICY OF PERCENTAGE BEING SHARED.

TIP POLICY, LIKE YOU SAID, MUCH LESS COMMON TO GET CASH TIPS NOW AND IT'S, EMPLOYEE DOESN'T HAVE TO CLAIM IT BUT POSTPOSE SUPPOSED TO CLAIM IT.

SERVICE PROVIDERS OFFER VENMO INSTEAD OF RECEIVING TIP.

HEY, HERE'S MY VENUE.

TIP ME THIS WAY.

TOUR GUIDES DO THAT.

I'VE SEEN SALON WORKERS HAVE DONE THAT TOO.

THAT'S INTERESTING.

>> TECHNICALLY SUPPOSED TO STILL REPORT THOSE.

I REMEMBER THOSE DAYS MYSELF.

VENMO NEW CASH I THINK.

GOOD POINT.

>> I TRULY THINK WE PROBABLY DO ANOTHER BACK-TO-BACK HOUR ON THIS TOPIC.

THERE'S SO MANY OF YOU WHO HAVE WRITTEN IN QUESTIONS.

A LOT OF COMMENTS.

I ONLY HAVE LIKE 30 SECONDS WILL HE HAVE.

I WANT TO READ LEFT.

SOME COMMENT IS NOT PROBABLY HAVE TIME TO ADDRESS SOME OF THEM.

THERE'S JUST A WIDE VARIETY OF COMMENTS.

VALET PARKING FEES VALIDATIONS DON'T INCLUDE TIPS.

TIP YOUR VALUE A. INTERESTING.

SOMEONE YOUTUBE SAID IN JAPAN, WHERE YOU DON'T TIP, SERVERS COOK AND STAFF WORK SO INCREDIBLY HARD, AND IT'S SATISFYING FOR CUSTOMER.

THERE IS SO INGRAINED IN JAPANESE WORK ETHIC AND SOMETHING THAT IS MISSING IN THE USA BECAUSE EVERYTHING IS TIPPED DRIVEN.

AND THEN THIS ONE PERSON ALSO SAYING, THIS IS SUCH AN IMPORTANT CONVERSATION.

AND SOMETHING THAT MORE PEOPLE NEED TO BE DISCUSSING.

THANK YOU FOR YOUR INSIGHTS.

ON THAT NOTE.

I WANT TO THANK THE FOUR OF YOU.

I THINK WE PROBABLY NEED TO SCHEDULE A PART 2.

TO ANSWER EVERYBODY'S QUESTIONS.

ON THAT NOTE, THANK YOU VIEWER FOR TUNING IN FOR WRITING IN.

ALL OF YOUR QUESTIONS.

THANK OUR GUESTS: MIKE PALMER, CHAIRMAN OF THE HAWAI'I RESTAURANT ASSOCIATION, AND NICOLE WOO FROM HAWAI'I'S CHILDREN ACTION NETWORK, JOURNALIST CATHERINE TOTH FOX, AND JASON MAXWELL FROM UNITE HERE!

LOCAL 5.

NEXT WEEK ON INSIGHTS, THE HOLIDAYS ARE UPON US WITH ALL OF THEIR TRAPPINGS.

WHILE IT IS A TIME FOR RECONNECTION AND JOY, THEY CAN ALSO BE A TIME OF STRESS AND OVERDOING IT.

JOIN US AS WE TRY AND UNWRAP THE HOLIDAYS.

I'M LAUREN DAY FOR INSIGHTS ON PBS HAWAI'I.

HAVE A GREAT NIGHT.

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