
Artificial Intelligence and Legal Services
Clip: Season 6 Episode 5 | 6m 23sVideo has Closed Captions
Joshua Browder of DoNotPay explains how AI can be used for people seeking legal services.
Joshua Browder of DoNotPay explains how AI can be used for people seeking legal services.
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Nevada Week is a local public television program presented by Vegas PBS

Artificial Intelligence and Legal Services
Clip: Season 6 Episode 5 | 6m 23sVideo has Closed Captions
Joshua Browder of DoNotPay explains how AI can be used for people seeking legal services.
Problems playing video? | Closed Captioning Feedback
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Learn Moreabout PBS online sponsorshipSo, Joshua, you say that Do not pay is the world's first robot lawyer.
But when we say robot, we're not talking about an actual robot in the courtroom.
Right?
What is what we're talking about?
That's right.
It's not a Terminator that fights in the courtroom, but an online A.I.
service that helps consumers fight back against companies and governments, getting people out, parking tickets, saving money on that, bills, getting refunds.
All of the areas where people are being ripped off and the everyday life.
This is a subscription service.
How much are people paying?
It's $18 a month.
A month?
A thousand times cheaper than a lawyer.
Okay.
And how much money are you tending to save people?
The average person saves an estimated $400 a year.
Okay.
What are the most common legal services you are providing via Do not pay?
Mainly consumer rights.
So canceling subscriptions.
Getting refunds.
Bill.
Negotiation is a big one.
So we have robots log into people's utility accounts and talk to the utility companies to fight back and lower their bills.
Earlier when you spoke about this at the presentation you gave, you got a round of applause.
People are excited about the ability to negotiate with or not have to negotiate in person or on the phone, but have an air chat bot.
Do it for them.
Now, in these cases, do you always have to be right?
What if you are late in a bill?
Can you still utilize this service to get your electricity turned back on, for example?
We give people the best shot of fighting back.
People live such hard lives, whether it's just them takes advantage of them.
They deserve an advocate to fight back and we will give them the best shot based on their circumstances.
How do you do that?
How does this work?
So it's interesting because we're in a conference and the big companies are using A.I., so our A.I.
logs in and chat with our AI and submits all the legal statutes and letters and makes the case for you and goes back and forth.
And so the two eyes are talking to each other.
How do they know what to say?
How does yours know what to say?
So we train it.
So we find all the successful cases and we feed all these letters into the AI and then we say, generate this conversation for this individual.
You are not a lawyer.
So how is this legal?
This is an area that's underserved.
There's no lawyer that will get out that to help someone with a $20 dispute.
And these big companies know this so they know they can rip people off without anyone being able to fight back.
And so we're not trying to compete with lawyers.
We're trying to help ordinary people with something that hasn't been done before because it's too expensive.
And I was thinking that everyone does have the right to defend themselves.
Yes.
Is it I'm sorry, what we're going to say.
We're a tool to help people fight back, defend themselves.
You're right.
It's in the Constitution that you can defend yourself and fight back for your rights.
And with that, in the software age, where it ought to give people superpowers to do that, there are some people who think what you're doing is illegal.
You faced a lawsuit in which the plaintiff claimed that you were practicing law without a license in the state of California.
What was your response to that?
We wanted to do more complicated cases like speeding tickets and actually bring A.I.
into the courtroom, which is very exciting.
But then we started competing with lawyers, and we're in Las Vegas, the capital of the billboard lawyers, and we got a lot of lawyers after us because they didn't want this software to threaten their jobs.
And so we decided to stay focused on these areas that everyone can agree on.
Everyone hates these utility companies.
No one can cancel their subscriptions.
And that's the area we're focused on now, like a gym subscription, for example.
Yeah.
You have to did.
Oh, gosh.
And that's part of how the system is set up.
Yeah.
And so because we're going back to our core focus and these lawsuits are going away.
Okay.
So what were lawyers threatened by, in your opinion, the traffic cases?
So you are moving away from that because that's how you got your start, Really?
Well, we started with parking tickets, which we're still doing, but we can do anything to what you mentioned.
You don't have to go to court and that's the thing that matters.
Any online dispute can be done by us.
But when you have to stand up in court, we don't have a physical robot that can appear on people's behalf.
So where do you stand with that goal of actually getting physically into a courtroom because you wanted to have a chat bot with a defender in a traffic court?
But what happened with those plans?
We're working on finding a place that allows that the people writing the rules are the lawyers and they don't want to be replaced.
So they have that.
They're the first ones to kind of protect themselves from it because they're very good at writing rules.
They are lawyers, after all.
Is that your ultimate goal to get in the courtroom?
I think that's our goal and we will achieve that because that's an access to justice crisis.
Over 80% of people who need legal help can't afford it.
And so eventually something has to change that.
So now we're happy to fight the evil big companies.
And what will that look like if and when it happens?
A headset that is instructing a person.
Technology is moving so fast, it could be AirPods, it could be a headset, it could even be glasses where your whole defense appears in front of your eyes while you you mentioned during the presentation, which also got a ton of applause.
What you're doing with robo calls, what is that?
So there's amazing law which says that you can sue robo callers for $1,500.
So every time you get a spam call, you can get cash, but people don't want to jump through the hoops and the robo callers hide behind hidden identities and they don't say who they are.
So we've built a product to track them down and get your money.
And the way it works is they phone you up and they try and sell you something and you can give them this fake do not pay credit card.
And when they try and run the card, it declines and it gets their business name, phone address, which has all the details.
It needs to generate a letter and lawsuit to get that money.
Wow.
Joshua Broder I think that's something a lot of people can get behind.
So applause to you for that.
Thank you for your time.
Ethics of Artificial Intelligence
Video has Closed Captions
Clip: S6 Ep5 | 8m 17s | Explore the ethics behind artificial intelligence with Reid Blackman of Virtue Consultants (8m 17s)
Video has Closed Captions
Clip: S6 Ep5 | 10m 30s | Amber Renee Dixon explores Ai4 with co-founder Michael Weiss. (10m 30s)
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