
ASU has a new medical school, Sky Harbor navigators, Slashing grocery spending during the holidays
Season 2025 Episode 237 | 23m 10sVideo has Closed Captions
ASU has a new medical school, Sky Harbor navigators, Slashing grocery spending during the holidays
Arizona State University’s fledgling medical school received preliminary accreditation and has a new name, Daphne Munro has monthly online classes through Phoenix Library to help people slash grocery spending, Phoenix Sky Harbor Navigators are a group of friendly volunteers whose mission is to make the guests’ experience at Phoenix Sky Harbor faster, easier and more enjoyable
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Arizona Horizon is a local public television program presented by Arizona PBS

ASU has a new medical school, Sky Harbor navigators, Slashing grocery spending during the holidays
Season 2025 Episode 237 | 23m 10sVideo has Closed Captions
Arizona State University’s fledgling medical school received preliminary accreditation and has a new name, Daphne Munro has monthly online classes through Phoenix Library to help people slash grocery spending, Phoenix Sky Harbor Navigators are a group of friendly volunteers whose mission is to make the guests’ experience at Phoenix Sky Harbor faster, easier and more enjoyable
Problems playing video? | Closed Captioning Feedback
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>> COMING UP NEXT ON "ARIZONA HORIZON."
WE'LL LEARN ABOUT ARIZONA STATE UNIVERSITY'S NEW MEDICAL SCHOOL, THE FIRST OF ITS KIND.
>>> ALSO A FREE WORKSHOP FOR CONSUMERS TO CUT GROCERY SPENDING DURING THE HOLIDAY SEASON AND YEARAROUND.
>>> AND PHOENIX SKY HARBOR MARKS A BIG MILESTONE WITH NAVIGATOR VOLUNTEER PROGRAM.
THOSE STORIES AND MORE NEXT ON "ARIZONA HORIZON."
.
>> GOOD EVENING, AND WELCOME TO "ARIZONA HORIZON."
I'M CHRISTINA ESTES IN FOR TED SIMONS.
ARIZONA STATE UNIVERSITY MADE MAJOR PROGRESS ON ITS NEW MEDICAL SCHOOL.
CONSTRUCTION IS EXPECTED TO START IN DOWNTOWN PHOENIX IN THE SPRING AND THE UNIVERSITY HAS RECENTLY RECEIVED PRELIMINARY ACCREDITATION.
THE FOUNDING DEAN OF THE NEW JOHN SHUFELDT SCHOOL OF ENGINEERING IS DR.
HOLLY LISANBY.
DEAN, THANK YOU VERY MUCH FOR COMING IN.
>> THANK YOU FOR HAVING ME.
>> START WITH THE SCHOOL'S NAME.
THIS GUY IS BEHIND A $9 MILLION NAMING GIFT HERE.
WHO IS JOHN SHUFELDT?
>> A NINE-FIGURE NAMING GIFT.
DR.
JOHN SHUFELDT, WE ARE GRATEFUL TO THE TRANSFORMATIVE GIFT.
HE REPRESENTS THE VALUES OF OUR SCHOOL.
A PHYSICIAN CARING FOR THE ARIZONA COMMUNITY.
HE TAKES A SPECIAL INTEREST IN TRIBAL COMMUNITIES, HE'S AN ENTREPRENEUR, A BUSINESSMAN, A LAWYER, AN ASU ALUM.
WE'RE REALLY THRILLED.
>> HE CHECKS A LOT OF BOXES?
>> YEAH.
>> MANY PEOPLE KNOW WE HAVE A PHYSICIAN SHORTAGE IN ARIZONA AND THE SCHOOL WILL HELP.
THIS SCHOOL IS ABOUT MORE THAN FILLING DOCTOR SLOTS, RIGHT?
>> EXACTLY RIGHT.
WE KNOW THAT WE CAN'T POSSIBLY MEET UNMET NEEDS BY TRAINING MORE AND MORE DOCTORS IN THE WAY THEY'VE BEEN TRAINED.
OUR SCHOOL IS TAKING A DIFFERENT APPROACH TO TRAIN PHYSICIANS WHO ARE ALSO ENGINEERS WHO ARE ABLE TO LEVERAGE TECHNOLOGY LIKE ARTIFICIAL INTELLIGENCE AND OTHER TECHNOLOGICAL BREAKTHROUGHS IN ORDER TO SCALE ACCESS TO CARE, MAKE CARE MORE AFFORDABLE AND IMPROVE OUTCOMES.
>> IS THAT THE COMBINATION OF WHAT MAKES THIS SO UNIQUE?
>> ABSOLUTELY.
WE'RE VERY UNIQUE BECAUSE STANDARD MEDICAL SCHOOL IS FOUR YEARS AND YOU GET AN MD, THE DOCTOR DEGREE, IN OUR SCHOOL YOU GET TWO DEGREES, THE MD AND THE MASTERS IN ENGINEERING.
ALL OF OUR STUDENTS WILL DO THE DUAL-DEGREE PROGRAM AND DO INNOVATIVE PROGRAMS TO UNMET HEALTH NEEDS.
>> THAT SOUNDS LIKE A VERY SPECIAL TYPE OF STUDENT.
WHAT ARE YOU LOOKING FOR?
WHAT KIND OF STUDENTS ARE YOU LOOKING TO ATTRACT?
>> LOOKING FOR STUDENTS WHO ARE LOOKING TO IMPROVE HEALTH OUTCOMES.
THAT'S PART OF OUR MISSION, WHY WE'RE LANKTHE SCHOOL, AND LOOKING FOR STUDENTS INTERESTED IN LEARNING ABOUT TECHNOLOGIES THAT CAN HELP PROVIDE BETTER, MORE EFFECTIVE CARE FOR PEOPLE LIVING IN OUR COMMUNITY.
YES, THEY WILL BE LEARNING ENGINEERING BUT YOU DON'T HAVE TO HAVE A DEGREE IN ENGINEERING TO BE ELIGIBLE TO ENROLL IN OUR SCHOOL.
>> YOU HAVE A DISTINGUISHED RECORD OF LEADERSHIP AT DUKE UNIVERSITY, NATIONAL INSTITUTES OF HEALTH.
WHAT MADE YOU WANT TO COME TO PHOENIX?
TO ASU?
>> THE OPPORTUNITY TO BE THE FOUNDING DEAN OF THE ONE-OF-A-KIND MEDICAL SCHOOL TO BRING TOGETHER MEDICINE AND ENGINEERING.
THROUGHOUT MY CAREER I FOCUSED AT THAT INTERFACE AS A DEVELOPER OF BRAIN STIMULATION TECHNOLOGY, COLLABORATED WITH ENGINEERS AND APPRECIATED THAT THE DUAL TRAINING WOULD BE HELPFUL TO ACCELERATE TRANSLATION.
IT'S AN HONOR OF MY LIFETIME TO BE HERE AND JOIN THIS WONDERFUL TEAM HERE AT ASU.
>> CONSTRUCTION STARTS IN THE SPRING.
WHERE WILL IT BE BUILT AND WHEN WILL IT BE COMPLETEED?
>> OUR NEW BUILDING WILL BE IN DOWNTOWN PHOENIX IN THE HEART OF THE BIOSCIENCE CORE, AND THIS LOCATION IS IMPORTANT NOT ONLY BECAUSE IT REPRESENTS THE COMMUNITY THAT WE WANT TO SERVE, BUT PART OF THE BIOTECH ENVIRONMENT HERE AND WILL STIMULATE COMMERCIAL DEVELOPMENT AS WELL AS COLLABORATION.
>> SO MUCH AMAZING WORK IS DONE IN THE BIOCAMPUS HERE IN THE DOWNTOWN PHOENIX AREA.
UNTIL THE NEW CAMPUS IS FINISHED, YOU'RE GOING TO HAVE CLASSES.
YOU'RE NOT WAITING UNTIL IT'S BUILT, RIGHT?
>> THAT'S RIGHT.
WE'RE STARTING IN SUMMER OF 2024 WITH THE FIRST CLASS AND HAVE TEMPORARY CLASSROOM LOCATION IN THE MERCADO, A COUPLE BLOCKS AWAY FROM WHERE THE NEW BUILDING WILL BE.
>> SOUNDS LIKE YOU HAVE A LOT TO BE EXCITED ABOUT.
WHAT ARE YOU MOST EXCITED ABOUT, DO YOU THINK?
>> I'M MOST EXCITED TO MEET OUR NEW STUDENTS.
WE'RE RECRUITING NOW AND HAD OVER 600 APPLICATIONS.
THESE ARE SUCH TALENTED YOUNG INDIVIDUALS WHO ARE SO INSPIRING AND LOOKING FORWARD TO SEEING OUR FIRST CLASS OF THE SUMMER.
>> DO YOU HAVE ANY IDEA HOW BIG OF A CLASS SIZE?
>> STARTING WITH 36.
WE HOPE TO INCREASE THE NUMBER OVER TIME.
THESE ARE SPECIAL STUDENTS WHO WILL BE FOUNDING THE SCHOOL WITH US.
PIONEERS AND THEY'LL BE REALLY HELPING US TRANSFORM HEALTH CARE BY BRINGING ENGINEERING AND TECHNOLOGY INTO THE MEDICAL SOLUTIONS.
>> VERY SPECIAL OPPORTUNITY FOR SURE.
WHAT ABOUT INSTRUCTORS?
ARE THEY LOCAL?
COMING FROM OTHER PLACES?
>> SO WE STARTED WITH THE TREMENDOUS TALENT THAT WAS ALREADY EXISTING AND THE ARIZONA STATE UNIVERSITY CAMPUS, BRINGING INSTRUCTORS AND PROFESSORS.
WE'VE ALSO RECRUITED WONDERFUL TALENT FROM LEADING MEDICAL SCHOOLS ACROSS THE COUNTRY TO BE ABLE TO DEVELOP OUR FACULTIY AND STILL IN RECRUITMENT MODE.
>> LOOKING AHEAD, WHAT DO YOU HOPE THE PROGRAM BRINGS TO ARIZONA, WHAT WILL IT MEAN FOR US?
>> WE KNOW THAT THE UNITED STATES SPENDS THE MOST ON HEALTH CARE, AND WE HAVE THE LOWEST QUALITY, AND ARIZONA SPECIFICALLY RANKS TOWARDS THE BOTTOM IN TERMS OF THE METRICS.
OUR MISSION IS TO CHANGE, THAT AND SO TRAINING THE NEXT GENERATION OF THE HEALTH CARE WORKFORCE INCLUDING NEW PHYSICIANS, ENGINEERS, TRAINING THEM TO DEVELOP SOLUTION RECOGNIZE THAT PURPOSE BUILT FOR THE LEADING HEALTH CHALLENGES HERE IN ARIZONA, THAT'S WHAT WE HOME BE OUR CONTRIBUTION AND HOPE OUR GRADUATES FALL IN LOVE WITH PHOENIX AND ARIZONA LIKE I HAVE, AND PLANT ROOTS AND BE ABLE TO PROVIDE CARE THROUGH OUR MANY CLINICAL PARTNERS.
FOR EXAMPLE, HONORHEALTH, OUR PRIMARY CLINICAL AFFILIATE.
>> WE WANT TO KEEP THEM HERE.
KEEP AS MANY HERE AS WE POSSIBLY CAN.
I KNOW YOU'VE GOT A WEBSITE WHERE PEOPLE CAN LEARN MORE ABOUT THE SCHOOL.
MEDICINE.ASU.EDU, WE APPRECIATE YOUR INTEREST AND FEEL FREE TO REACH OUT.
THANK YOU SO MUCH.
DR.
HOLLY LISANBY, PLEASURE TO TALK WITH YOU.
GOOD LUCK.
>> THANK YOU.
.
>> ACCORDING TO THE BUREAU OF LABOR STATISTICS, THE AVERAGE COST OF GROCERIES HAS JUMPED NEARLY 30% SINCE 2020.
THE PANDEMIC, INFLATION AND TARIFFS AMONG THE REASONS FOR THE INCREASE.
WE THOUGHT THIS WOULD BE A GOOD TIME TO SHARE INFORMATION ABOUT FREE MONEY SAVING WORKSHOPS OFFERED BY THE PHOENIX PUBLIC LIBRARY.
LED BY GROCERY GURU DAPHNE MUNRO.
I DIDN'T TRIP OVER DAPHNE, THAT'S GOOD, RIGHT?
>> THAT'S RIGHT.
>> THANK YOU FOR COMING IN.
WHAT DO YOU THINK THE BIGGEST MISTAKE THAT SHOPPERS MAKE THAT INSTANTLY COST MONEY?
>> THE EASIER THE FOOD IS, THE MORE IT'S GOING TO COST YOU.
MEANING THAT, SO FOR EXAMPLE, IF YOU BUY CARROTS THAT ARE CLEANED AND -- >> DON'T LECTURE ME.
>> AND YOU ARE GOING PAY 50% MORE FOR THE CARROTS.
LIKE $2 VERSUS $1 A POUND.
YOU WANT TO DEFINITELY GO FOR FOOD THAT IS IN ITS MOST RAW FORM, AND THAT WILL SAVE YOU THE MOST.
>> IT'S ALSO HEALTHY, ISN'T IT?
>> IT IS.
>> FINANCIALLY AND PHYSICALLY.
>> TO AN EXTENT.
>> DIVE INTO TIPS FOR SAVING ON GROCERIES TODAY.
WHAT'S GOING ON OUT THERE RIGHT NOW?
>> I'LL TELL YOU.
GROCERIES ARE EXTRAORDINARILY EXPENSIVE.
FOR A FAMILY OF FOUR, $1,000 A MONTH FOR FOOD.
PRIOR TO THE PANDEMIC, IT WAS SIGNIFICANTLY LESS.
WE HAVE TO THINK WISE AND STRATEGIZE.
PLANNING AHEAD IS VERY IMPORTANT.
ONE OF THE THINGS I SAY, IF YOU REALLY WANT TO SAVE AND YOU REALLY WANT TO GET THE FOOD BILL DOWN, YOU GOT TO MEAL PLAN.
MEAL PLANNING IS THE FIRST STEP.
DO WORK BEFORE YOU GO TO THE STORE.
>> WHAT'S MEAL PLANNING MEAN?
>> WHERE YOU DECIDE WHAT MEALS HAVE YOU FOR THE WEEK.
YOU'RE PLANNING THAT RIGHT NOW, AND YOU'RE GOING TO HAVE THAT PLAN BEFORE YOU GO TO THE STORM.
HOW YOU SAVE MONEY IS, YOU CAN EITHER CHECK WHAT'S ON SALE, I USUALLY, BECAUSE I EAT MEAT, I CHECK PROTEINS AND VEGETABLES WHAT'S ON SALE AND MEAL PLAN ACCORDINGLY TO THAT, RIGHT?
SO FOR EXAMPLE, RIGHT NOW TURKEY AND HAM ARE GOING TO BE ON SALE AND BEEF, TOO.
SO I WILL MEAL PLAN ACCORDINGLY.
I'LL PLAN A MEAL FOR BEEF, RIGHT?
AND CREATE THAT MEAL, AND ALSO TO MAXIMIZE TIME AND MAKE THINGS MORE EFFICIENT WHILE MEAL PLANNING, YOU WANT TO DOUBLE IT UP.
HAVE BEEF TACOS ON MONDAY NIGHT.
>> I'M HAVING TACOS TONIGHT.
>> AND ON TUESDAY, HAVE BEEF BURRITOS, SO YOU ARE MEAL PLANNING AHEAD, YOU ARE STRATEGIZING AND YOU KNOW WHAT YOU'RE GETTING.
>> BY MEAL PLANNING YOU ARE SAVING A TON OF MONEY.
YOU ARE MAKE THE GROCERY LIST AND STICKING WITH IT BEFORE YOU ENTER THE STORE.
YOU ALSO KNOW WHAT'S ON SALE AND HAVE COUPONS AND ONE OTHER THING TOO, YOU WANT TO USE TECHNOLOGY.
PEOPLE SAY I DON'T WANT TO SIT WITH THE CALENDAR.
TECHNOLOGY IS THERE FOR YOU.
THERE ARE GREAT APPS, EAT WELL 101 IS GREAT.
IT PULLS RECIPES AND PULLS THE INGREDIENTS AND CREATES A GROCERY LIST FOR YOU.
>> SLOW DOWN, EAT WELL 101.COM IS WEB BASED, SO PEOPLE THINK APP AND THINK THEIR PHONE.
WHEN YOU SAY WEB BASED, IF I DON'T WANT STUFF ALL OVER MY PHONE, I CAN OPEN MY LAPTOP AND TABLET.
>> RIGHT AND SIT AT HOME AND PLAN AHEAD AND USE TECHNOLOGY.
LET'S SAY YOU PLUG IN YOUR BEEF RECIPE, IT WILL TAKE ALL THE INGREDIENTS AND PUT IT INTO A GROCERY LIST FOR YOU.
YOU ARE SAVING BIGTIME.
>> MEAL PLANNING AND MAKING A LIST FOR YOU WHILE PLANNING YOUR MEALS, RIGHT?
>> HUGE TIME, AND YOU DON'T DOUBLE UP ON RECIPES.
YOU HAVE THE LIST RIGHT THERE AND WALK INTO THE KITCHEN AND CHECK OFF THE THINGS YOU ALREADY HAVE.
>> THIS WEBSITE SEARCHES FOR SALES WHERE YOU LIVE?
>> IT WON'T SEARCH FOR SALES.
WE'RE TALKING ABOUT MEAL PLANNING.
>> EAT WELL 101.COM, THIS IS A FREE WEB BASE THAT WILL ALLOW YOU TO MEAL PLAN AND CREATE THE GROCERY LIST ABSOLUTELY FREE.
THAT'S HELPING YOU SAVE MONEY.
ANOTHER ONE, IF YOU WANT TO USE MOBILE APP AND USE THAT ON YOUR PHONE IS RECIPE KEEPER.
THIS HELPS WITH MEAL PLANNING.
MEAL PLANNING IS VERY IMPORTANT TO HELPING YOU SAVE MONEY AT THE GROCERY STORE.
IN ADDITION TO THAT, NOW, TALK ABOUT WAYS TO FIND ALL THE SALES, RIGHT?
THERE'S A GREAT APP CALLED FLIP, F-L-I-P-P.
IT DOES ALL THE WORK FOR YOU.
TAKES ALL THE GROCERY STORE DEALS AND PUTS THEM IN DATABASE.
SAY, FOR EXAMPLE, ARE AVOCADOS ON SALE?
YOU SEARCH AVOCADOS AND IT WILL TELL YOU ALL THE STORES THAT HAVE AVOCADOS ON SALE.
TECHNOLOGY IS AMAZING.
AM I GIVING YOU A SECOND TO GET A WORD IN EDGEWISE.
ANOTHER THING IN SAVING MONEY IS BUYING IN BULK.
BUY YOUR FOOD IN BULK ESPECIALLY IF YOU HAVE FOOD ALLERGIES, GLUTEN-FREE INTOLERANCE, YOU NEED PROTEIN OR NUTS.
TED: DOES BUYING IN BULK, PEANUT M&Ms BIG THING FROM COSTCO COUNT?
>> WHEN I'M TALKING ABOUT BUYING IN BULK, YES.
IT DOES SAVE YOU MONEY.
I'M TALKING ABOUT BULK FOODS.
WHEN YOU HAVE NUTS AND BUY PER POUND, RIGHT?
OR GO TO COSTCO AND BUY FOOD IN LARGE QUANTITIES, I GET THAT.
HERE'S A GROCERY STORE, THERE'S NINE LOCATIONS CALLED WINCO, W-I-N-C-O, THEY HAVE THE BEST BULK SECTION IN THE VALLEY.
THEY HAVE GLUTEN-FREE PASTA.
>> WE HAVE 30 SECONDS.
PHOENIX LIBRARY, FREE PUBLIC CLASSES.
>> OR SMART SHOPPER DAPHNE.COM, I TEACH A FREE ONLINE CLASS THROUGH THE PHOENIX PUBLIC LIBRARY, I TEACH IT ONLINE ONCE A MONTH AT 10:00 A.M.
THIS SUNDAY I'M TEACHING IT AND ALL THE THINGS I TALKED ABOUT PLUS SO MUCH MORE I WILL SHARE ON THIS.
TRUST ME, YOU GET A LOT OUT OF IT.
SMART SHOPPER DAPHNE.COM.
>> WE GOT A LOT OUT OF THIS FEW MINUTES.
THEY'LL DEFINITELY GET A TON OUT OF IT.
DAPHNE MUNRO.
THANKS FOR COMING IN.
>> THANK YOU FOR HAVING ME.
.
>> PHOENIX SKY HARBOR AIRPORT IS CELEBRATING 25 YEARS OF THE NAVIGATOR VOLUNTEER PROGRAM.
PURPLE JACKET-WEARING NAVIGATORS ARE THE CORNERSTONE OF GUEST SERVICE WITH MORE THAN 1800 VOLUNTEERS CONTRIBUTING MORE THAN 1.6 MILLION HOURS.
ONE OF THOSE NAVIGATORS IS MATT METZ, VOLUNTEERING FOR FIVE YEARS AND WORE HIS PURPLE JACKET IN.
THANKS, MATT.
APPRECIATE THAT.
START OFF BY TELLING US WHY YOU GOT INVOLVED WITH NAVIGATOR PROGRAM?
>> WHEN I RETIRED FROM THE FORTUNE 500 COMPANY I WAS WORKING FOR, I KNEW I WOULD NEED A PURPOSE IN LIFE, AND VOLUNTEERING TO HELP PEOPLE AT SKY HARBOR AIRPORT, WHERE TRAVELERS GET STRESSED OUT REALLY SEEMED TO FIT.
PLUS I'D SPENT A LOT OF TIME IN AIRPORTS MYSELF HAVING MILLIONS OF MILES OF TRAVEL WHEN I WAS WORKING FOR THAT COMPANY.
SO I FEEL VERY COMFORTABLE AT AIRPORT.
>> SKY HARBOR SEES ABOUT 130,000 PASSENGERS EVERY DAY.
ARE THERE CERTAIN MOMENTS OR CERTAIN CHALLENGES THAT POP UP MOST FREQUENTLY?
>> WELL, CERTAINLY, THERE'S A CHALLENGE WHEN THE AIRLINES ARE HAVING DIFFICULTY.
CANCELLATION OF FLIGHTS, MAYBE A GROUND STOP.
THAT TENDS TO STRESS OUR PASSENGERS OUT THE MOST.
ON A DAY-TO-DAY BASIS, EVERYBODY'S ISSUE IS THEIR OWN ISSUE AND PROBLEM, AND IF WE CAN BE REWARDED WITH A QUICK SOLUTION FOR THEM OR ADVICE ON WHERE THEY CAN GO AND THEY COME IN CRYING AND THEY GO HOME SMILING.
THAT'S WHAT MAKES THE DAY FOR US.
>> I WAS GOING TO ASK WHAT YOU ENJOY MOST?
MAYBE IT'S TURNING THE TEARS INTO A SMILE?
>> IT IS.
NOT A LOT OF PEOPLE COME UP CRYING, BUT IT DOES HAPPEN.
SOME PEOPLE ARE TRAVELING FOR UNHAPPY REASONS.
MOST OF THE PEOPLE TRAVELING THROUGH SKY HARBOR ARE TRAVELING FOR FUN OR THEY'RE BUSINESS PEOPLE, AND IF WE CAN MAKE THEIR LIFE A LITTLE BIT EASIER IN THE STRESSFUL THING OF GOING THROUGH SKY HARBOR AIRPORT WHICH IS HUGE, THROUGH TSA, BOARDING THEIR FLIGHTS, WHATEVER WE CAN DO TO HELP IS REWARDING.
>> WE'VE BEEN PLAYING VIDEO OF NAVIGATORS.
MANY VOLUNTEERS SERVED 10, 15, EVEN 20+ YEARS.
YOU'VE BEEN A NAVIGATOR FOR FIVE YEARS.
>> ACTUALLY 13 YEARS.
>> OH, I HEARD FIVE!
SORRY I MISSED THAT.
WE DON'T WANT TO SKIP OUT ON THE EIGHT YEARS.
WHAT KEEPS YOU COMING BACK?
>> WELL, THE REWARD OF BEING ABLE TO HELP THESE PEOPLE IS AN AMAZING FEELING TO BE PART OF A TEAM OF PEOPLE INCLUDING PAID GUEST SERVICE REPRESENTATIVES.
TSA, THE POLICE DEPARTMENT THERE, THE VOLUNTEER NAVIGATORS, THE 50,000 PEOPLE WHO SHOW UP AT SKY HARBOR AIRPORT TO WORK EVERY DAY.
ALL PART OF A TEAM TO KEEP THINGS MOVING SMOOTHLY AND SAFETY AT THE AIRPORT.
>> FOR SOMEONE LISTENING WHO MIGHT BE INTERESTED IN LEARNING MORE ABOUT THE PROGRAM, WHAT DOES A TYPICAL SHIFT LOOK LIKE?
>> SO AS A VOLUNTEER AFTER MY SIX WEEKS OF TRAINING, THE EXPECTATION IS I WILL SERVE ONE FOUR HOUR SHIFT EVERY WEEK, AND I GET TO PICK THAT.
WE HAVE SHIFTS FROM 8:00 IN THE MORNING, NOON TO 4:00 AND 4:00 TO 8:00 SEVEN DAYS A WEEK.
PICK THE TIME YOU LIKE TO SERVE.
SOME NAVIGATORS SERVE MORE THAN ONE SHIFT A WEEK.
SHOW UP A COUPLE MINUTES EARLY.
LEARN WHAT'S CHANGED AT THE AIRPORT, BECAUSE THERE IS ALWAYS SOMETHING THAT'S CHANGED BETWEEN THE LAST TIME YOU THERE WERE AND THIS TIME.
WE HAVE TO BE INFORMED AND KNOW WHERE THINGS ARE AND AREN'T ANYMORE, AND WE GO YOU ON AND WE NEVER KNOW UNTIL WE SHOW UP WHERE WE MIGHT BE ASSIGNED IN THE AIRPORT.
WE NEED TO KNOW A LITTLE BIT ABOUT ALMOST EVERY ASPECT OF THE AIRPORT.
>> YOU MENTIONED TRAINING, PARKING IS COVERED.
YOU HAVE SPECIAL RECOGNITION EVENTS.
RECENTLY THERE WAS A LUNCHEON TO CELEBRATE THE 25 YEARS.
WHAT DOES THAT SUPPORT MEAN FOR YOU?
>> THE SUPPORT OF THE CITY?
>> UH-HUH.
THE AIRPORT.
THEY APPRECIATE YOU.
>> THEY DO, AND WE GET LOTS OF RECOGNITION.
THERE'S A VOLUNTEER WEEK WHERE ALL THE SIGNS HAVE BEEN CHANGED TO PURPLE.
WE HAVE CONSTANTLY HAVE PEOPLE THANKING US FOR WHAT WE DO, AND IT'S A VERY REWARDING EXPERIENCE.
IF PEOPLE ARE LOOKING FOR POSITIVE FEEDBACK.
THEY WILL FIND IT AS A NAVIGATOR.
>> ABOUT 30 SECONDS LEFT.
PEOPLE TRAVELLING THIS HOLIDAY SEASON, WHAT IS THE ONE TIP FOR THEM?
>> THE BIG TIP IS DON'T BE AFRAID TO ASK FOR HELP.
A VOLUNTEER NAVIGATOR, ONE OF OUR GUEST REPRESENTATIVES AT THE INFORMATION COUNTERS OR AIRPORT EMPLOYEE IS CHOMPING AT THE BIT TO MAKE YOUR LIFE EASIER AS YOU TRAVEL THROUGH SKY HARBOR.
>> MATT, YOU TRIPPED ME UP, I THOUGHT YOU WERE GOING TO SAY ARRIVE EARLY.
THANK YOU.
ASK FOR HELP.
>> ASK FOR HELP.
>> MATT METZ, 13 YEARS WITH THE NAVIGATOR PROGRAM.
THANK YOU SO MUCH.
>> THANK YOU.
>> THAT'S ALL THE TIME WE HAVE.
THANK YOU FOR JOINING US.
I'M CHRISTINA ESTES IN FOR TED SIMONS.
HAVE A GREAT NIGHT.
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