Customer Service Orientation – Group 2
Clip: Season 2023 | 43sVideo has Closed Captions
Customer Service Orientation skills are meeting customer needs and fostering loyalty.
Customer Service Orientation skills anticipate and address the needs of customers and coworkers, providing thoughtful, courteous, and knowledgeable service. It involves actively listening, demonstrating empathy, and effectively addressing their concerns or inquiries to promote customer satisfaction, strengthen brand image, and contributes to the overall success and growth of a business.
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Vegas PBS American Graduate is a local public television program presented by Vegas PBS
Customer Service Orientation – Group 2
Clip: Season 2023 | 43sVideo has Closed Captions
Customer Service Orientation skills anticipate and address the needs of customers and coworkers, providing thoughtful, courteous, and knowledgeable service. It involves actively listening, demonstrating empathy, and effectively addressing their concerns or inquiries to promote customer satisfaction, strengthen brand image, and contributes to the overall success and growth of a business.
Problems playing video? | Closed Captioning Feedback
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Customer service orientation skills encompass the ability to understand and meet the needs of customers or clients providing exceptional service and fostering positive experiences.
Customer service orientation also involves maintaining a friendly and professional demeanor, as well as being able to deal with any inquiries brought about by a customer.
Individuals with these skills possess effective communication, problem solving capabilities and the willingness to find satisfactory solutions.
Cultivating customer service orientation skills is crucial for building strong customer relationships, enhancing customer loyalty, and fostering a positive reputation for an organization.
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Clip: S2023 | 33s | Workplace Safety skills means to adhere to safety guidelines and identify risks. (33s)
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Clip: S2023 | 30s | Work Ethic is being industrious, reliable, and accountable. (30s)
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Clip: S2023 | 38s | Teamwork skills are collaborating and working with others towards a common goal. (38s)
Respect for Diversity – Group 2
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Clip: S2023 | 50s | Respect for Diversity skills is being inclusive, showing empathy & acceptance of diversity (50s)
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Clip: S2023 | 33s | Reading & Writing skills are essential for communication, learning, and self-expression. (33s)
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Clip: S2023 | 35s | Professionalism meets expectations of work schedule, behavior, appearance, & communication (35s)
Professional Competencies – Group 3
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Clip: S2023 | 26s | Professional Competencies skills are the abilities, and behaviors needed in a profession. (26s)
Personal Qualities and Abilities – Group 1
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Clip: S2023 | 35s | Personal Qualities and Abilities, are a person’s characteristics, traits, and skills. (35s)
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Clip: S2023 | 41s | Mathematics skills use principles, operations, formulas, and techniques to complete tasks. (41s)
Listening and Speaking – Group 2
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Clip: S2023 | 42s | Listening and Speaking skills is to actively listen, speak clearly and show respect. (42s)
Job-Specific Tools and Technologies – Group 3
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Clip: S2023 | 41s | Job-Specific Tools and Technologies skills is using industry-specific tools and technology (41s)
Interpersonal Skills – Group 2
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Clip: S2023 | 25s | Interpersonal Skills are abilities and behaviors used to interact and communicate. (25s)
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Clip: S2023 | 36s | Integrity is to be honest, fair, and respectful and follow laws, procedures, and policies. (36s)
Initiative and Self-Direction – Group 1
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Clip: S2023 | 44s | Initiative and Self-Direction is to independently look to improve and accomplish tasks. (44s)
Information Technology – Group 3
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Clip: S2023 | 37s | Information Technology skills are knowledge of devices, systems, and applications. (37s)
Information Security – Group 3
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Clip: S2023 | 42s | Information Security skills protect information from unauthorized access, misuse, or theft (42s)
Information Literacy – Group 3
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Clip: S2023 | 39s | Information Literacy skills enable individuals to find, evaluate, and use information. (39s)
Efficiency and Productivity – Group 3
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Clip: S2023 | 36s | Efficiency and Productivity skills prioritize and streamline workflows to maximize output. (36s)
Now PlayingCustomer Service Orientation – Group 2
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Clip: S2023 | 43s | Customer Service Orientation skills are meeting customer needs and fostering loyalty. (43s)
Critical Thinking and Problem-Solving – Group 1
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Clip: S2023 | 37s | Critical Thinking and Problem-Solving skills use reason and analysis to find solutions. (37s)
Creativity and Innovation – Group 1
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Clip: S2023 | 30s | Creativity & Innovation skills are essential in open-mindedness, curiosity and adaptation. (30s)
Continuous Learning and Adaptability – Group 3
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Clip: S2023 | 41s | Continuous Learning and Adaptability skills enable individuals to stay relevant. (41s)
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Clip: S2023 | 34s | Conflict Resolution negotiates diplomatic solutions to interpersonal and workplace issues. (34s)
Career and Life Management – Group 3
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Clip: S2023 | 30s | Career and Life Management skills are career and life abilities and competencies. (30s)
Big-Picture Thinking – Group 3
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Clip: S2023 | 34s | Big-Picture Thinking skills are focusing on the broader perspectives to find a solution. (34s)
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Vegas PBS American Graduate is a local public television program presented by Vegas PBS