>> Braude: TONIGHT ON "GREATER BOSTON," WITH IMPEACHMENT ARGUMENTS UNDERWAY AGAIN AND ACQUITTAL PRACTICALLY A FOREGONE CONCLUSION, "THE BOSTON GLOBE'S" RENEE GRAHAM AND AUTHOR GAUTAM MAKUNDA JOIN ME FOR A CLOSER LOOK AT OUR NATION'S AVERSION TO ACCOUNTABILITY AND THE CONSEQUENCES.

PLUS, TWO BOSTON-AREA RESTAURANTEURS OF OLEANA, SOFRA BAKERY AND MAMALEH'S FAME, ON THE NEW BUSINESS MODEL THEY'RE TURNING TO TO HELP KEEP DOORS OPEN: SUBSCRIPTION SERVICES.

THEN, LATER, HOW THE LOSS OF SERVICE ANIMALS FOR SENIORS IN NURSING HOMES IS ADDING TO THE ISOLATION, AND THE VERY DIFFERENT KIND OF ANIMAL BEING BROUGHT IN TO FILL THE GAP.

AND, FINALLY, MY THOUGHTS ON THE PANDEMIC-INDUCED "SHE-CESSION," AS SOME CALL IT, WITH WOMEN LEAVING THE WORKPLACE IN DROVES.

HOUSE PROSECUTORS HAVE SPENT MUCH OF THE DAY LAYING OUT ARGUMENTS AS TO WHY THEY BELIEVE SENATORS SHOULD CONVICT DONALD TRUMP OF INCITING INSURRECTION, DRAWING THE PATH FROM THE FORMER PRESIDENT'S MONTHS OF ELECTION LIES AND CALLS TO ACTION, TO THE DEADLY RIOT AT THE CAPITOL ON JANUARY 6th.

>> HE GAVE THEM SPECIFIC INSTRUCTIONS ON HOW, WHERE, AND WHEN TO FIGHT TO STOP THE STEAL.

HE TOLD THEM TO SHOW UP ON JANUARY 6th AND MARCH TO THE U.S. CAPITOL TO STOP THE CERTIFICATION OF THE ELECTION RESULTS.

AND HE TOLD THEM TO COME HERE AND FIGHT LIKE HELL.

>> THE THOUSANDS GATHERING FOR THE PRESIDENT'S "SAVE AMERICA" MARCH WERE VIOLENT, ORGANIZED WITH WEAPONS, AND WERE TARGETING THE CAPITOL.

THIS MOB GOT ORGANIZED SO OPENLY BECAUSE, AS THEY WOULD LATER SCREAM IN THESE HALLS AND AS THEY POSTED ON FORUMS BEFORE THE ATTACK, THEY WERE SENT HERE BY THE PRESIDENT.

>> Braude: BUT DESPITE THE HOURS OF VIDEO AND OTHER IRREFUTABLE EVIDENCE, SOME, LIKE CAPITOL SECURITY VIDEO BEING SHOWN FOR THE VERY FIRST TIME, YOU'D BE HARD-PRESSED TO FIND SOMEONE WHO BELIEVES A CONVICTION IS AHEAD, AS MOST REPUBLICANS MAINTAIN TRUMP DID NOT VIOLATE THE CONSTITUTION, BUT THE TRIAL ITSELF DOES.

IN FACT, AS PROSECUTORS FIRST STARTED PLAYING WHAT CAN ONLY BE DESCRIBED AS A 13-MINUTE HORROR MOVIE YESTERDAY, ABOUT THE EVENTS OF JANUARY 6th, THE "WASHINGTON POST" NOTED THAT REPUBLICAN SENATORS RAND PAUL, RICK SCOTT, TOM COTTON, AND MARCO RUBIO "STUDIED THEIR LAPS, PAPERS, OR DOODLES," TURNING THEIR BACKS ON THE RIOTING, INSURRECTION, AND MURDER OF THE DAY.

BUT AS MY NEXT GUESTS ARGUE, THAT KIND OF OF AVERSION TO ACCOUNTABILITY IS NOT NEW FOR THIS NATION.

I'M JOINED BY RENEE GRAHAM, A COLUMNIST FOR "THE BOSTON GLOBE," AND GAUTAM MAKUNDA, RESEARCH FELLOW AT THE KENNEDY SCHOOL, A CONTRIBUTOR TO NASDAQ'S NEWS SITE, AND THE AUTHOR OF "INDISPENSABLE: WHEN LEADERS REALLY MATTER."

>> Braude: RENEE, GUATAM, THANK YOU SO MUCH FOR JOINING ME.

>> A PLEASURE TO BE HERE, JIM.

>> Braude: YOU BOTH HAVE WRITTEN ABOUT LACK OF ACCOUNTABILITY.

RENEE, YOU GO FROM THE DAY BEFORE THE INSURRECTION.

RENEE, LET ME START WITH YOU.

YOU REACH BACK A LITTLE FURTHER IN YOUR EXPLORATION OF ACCOUNTABILITY OF AVOIDANCE, TELL US WHAT YOU HAD TO SAY.

>> SOMETHING THAT JUMPED OUT AT ME THIS WEEK, THERE WAS A STORY THAT CAME OUT ABOUT A SCHOOL IN UTAH THAT WAS GOING TO HAVE A CURRICULUM FOR BLACK HISTORY MONTH, AND ENOUGH PARENTS COMPLAINED THAT THE SCHOOL DECIDED TO ALLOW PARENTS TO OPT OUT OF THAT CURRICULUM.

I STARTED TO THINK, WHAT DOES IT SAY ABOUT THIS COUNTRY THAT PARENTS DO NOT WANT THEIR CHILDREN, IN A PREDOMINANTLY WHITE CHARTER SCHOOL IN UTAH, THEY WOULD WANT THEIR CHILDREN NOT TO BE EDUCATED ABOUT BLACK HISTORY, WHICH IS AMERICAN HISTORY.

I JUST THOUGHT THIS WAS ABOUT ACCOUNTABILITY.

IF YOU LEARN THE HISTORY OF THIS COUNTRY, IF YOU UNDERSTAND THE HISTORY OF THIS COUNTRY, THEN YOU REALIZE WHY PEOPLE TALK ABOUT ACCOUNTABILITY, AND THINGS THAT HAVE TO BE ADDRESSED.

AND THIS COUNTRY, FRANKLY, HAS NEVER BEEN PARTICULARLY GOOD AT THAT.

THIS WAS JUST ANOTHER EXAMPLE.

AND WHAT WE'RE ALSO HAVING THIS WEEK WITH THE SECOND IMPEACHMENT TRIAL, IS THE IDEA THAT DONALD TRUMP MUST BE HELD ACCOUNTABLE FOR WHAT HAPPENED ON JANUARY 6th.

THAT WAS A DEADLY INSURRECTION.

IF YOU PAY ATTENTION TO THE EVIDENCE, WHICH WE ALL SAW ON REALTIME, FROM HIS TWEETS TO HIS SPEECHES, THE COMMENTS HE MADE THAT DAY, THERE HAS TO BE SOME SENSE OF ACCOUNTABILITY.

IN ALL LIKELIHOOD THERE WON'T BE BECAUSE AMERICA DOES NOT OWN ITS HISTORY.

THEY WILL NOT LOOK AT WHAT HAPPENED THE LAST FOUR YEARS, AND HOW IT BROUGHT US TO THAT POINT ON JANUARY 6th.

>> Braude: AND GUATAM, YOU LOOKED AT ANOTHER PIECE OF HISTORY, SPECIFICALLY THE 2008 FINANCIAL CRISIS.

WHAT DID YOU FIND?

>> IF YOU WERE TO CREATE ONE ARGUMENT FOR WHAT IS GOING WRONG IN THE UNITED STATES, IT'S SIMPLY THIS: THAT AMERICAN ELITES ARE ACTING IN WAYS THAT HARM THE REST OF US.

THEY'RE DOING IT OVER AND OVER AGAIN, AND IN WAYS THAT ARE OBVIOUSLY FLAGRANTLY IN VIOLATION OF THE LAW, AND THEY FACE NO CONSEQUENCES.

THIS IS YET ANOTHER CASE, WHERE THE PRESIDENT OF THE UNITED STATES AT THE TIME CLEARLY AND OPENLY LAUNCHED AN ASSAULT ON THE AMERICAN GOVERNMENT, TRIED TO OVERTHROW IT.

LET'S NOT UNDERSTATE WHAT HAPPENED.

WHEN YOU TRY TO USE VIOLENCE TO OVERTURN A FREE AND FAIR ELECTION, YOU ARE TRYING TO OVERTHROW THE GOVERNMENT.

AND WILL, OF COURSE, FACE NO CONSEQUENCES FOR THIS BECAUSE REPUBLICAN SENATORS THINK IT IS MORE IMPORTANT TO ASSUAGE THEIR BASE.

I ALSO BUILD OFF RENEE'S POINT, THIS IS NOT THE FIRST TIME SOMETHING LIKE THIS HAPPENED.

THIS IS THE SECOND.

IN 1898, THE RECONSTRUCTION -- THE MIXED GOVERNMENT OF WILLIAMWILMINGTON NORTH CAROLINA, WAS OVERTHROWN WHICH FORCED THOUSANDS OF BLACK CITIZENS TO FLEE THE CITY.

THIS IS THE SECOND TIME SOMETHING LIKE THIS HAS HAPPENED.

IT IS NOT THE FIRST.

>> Braude: YOU MENTIONED, SPEAKING OF THAT CRISIS, THAT SOME FROM "C" SUITESÑi WAS INDICTED OR WENT TO JAIL.

I WANT TO TALK A LITTLE MORE ABOUT ACCOUNTABILITY GENERALLY.

RENEE, YOU WROTE IN YOWRP PIECE: "HISTORY WITHOUT ACCOUNTABILITY BEGETS MORE TRAUMA, NOT UNITY."

ARE YOU SUGGESTING THAT ACCOUNTABILITY WOULD LEAD TO GOOD THINGS LIKE UNITY, OR WAS I TAKING IT TOO FAR?

>> NO.

I THINK IT IS ABSURD TO THINK YOU CAN GET TO UNITY WITHOUT ACCOUNTABILITY.

YOU HAVE TO BRING INTO ACCOUNT WHAT HAPPENED.

YOU HAVE TO UNDERSTAND WHY IT HAPPENED, AND YOU HAVE TO PUT THE STEPS IN PLACE TO MAKE SURE IT DOESN'T HAPPEN AGAIN.

YOU DON'T GET TO UNITY WITHOUT DOING THAT.

AND IF YOU LOOK AT WHAT HAPPENED, SAY, AFTER 200-ODD YEARS OF SLAVERY, WHERE WAS THE ACCOUNTABILITY FOR THAT?

WHERE WAS THE ACCOUNTABILITY FOR THOUSANDS OF PEOPLE DECIDING THAT THEY'RE GOING TO SECEDE FROM THE NATION AND THEY'RE GOING TO FORM THEIR OWN NATION?

THAT WAS AN INSURRECTION.

WHERE WAS THE ACCOUNTABILITY FOR THAT?

THERE WAS NONE.

WHAT WEÑi GOT THIS RANCID NARRATIVE ABOUT THE LOST CAUSE, AND HOW SLAVERY WAS A REALLY BENEVOLENT INSTITUTION.

IT NEVER TOOK INTO ACCOUNT WHAT THIS MEANT FOR THE COUNTRY GOING FORWARD, AND IF YOU LEFT THIS LARGE, GAPING WOUND, IT WAS ONLY GOING TO FESTER, IT WAS ONLY GOES TO GET INFECTED AND MAKE THINGS WORSE.

SO IN SO MANY WAYS, WE'RE KIND OF CONTINUING PAYING FOR THAT ORIGINAL SIN.

THAT'S WHERE WE ARE TODAY.

BUT THE IDEA YOU CAN SOMEHOW JUST FORGET WHAT HAPPENED -- THAT'S WHAT UNITY ALWAYS MEANS IN THIS COUNTRY.

IT DOESN'T MEAN WE WANT EVERYBODY TO BE TOGETHER.

IT IS THAT WE JUST WANT TO FORGET WHAT WAS DONE TO THESE PEOPLE AND MOVE ON.

THAT'S NOT THE WAY THINGS ARE SUPPOSED TO WORK AND THAT'S NOT NOW THE COUNTRY HEALS.

>> Braude: GUATAM, AS A MATTER OF PRINCIPLE, IT IS HARD FOR ME TO BELIEVE ANYBODY DOESN'T THINK THERE SHOULD BE ACCOUNTABILITY.

I WAS THINKING, HARVEY WEINSTEIN IS GOING TO DIE IN JAIL.

THAT WAS ACCOUNTABILITY.

WILL GOOD THINGS COME FROM THAT?

ROBROBEDID THAT LEAD TO GOOD THINGS OR IT JUST ACCOUNTABILITY AS A ONE-OFF?

DO YOU KNOW WHERE I'M GOING WITH THAT?

IS THERE A NATURAL PROGRESSION FROM HOLDING PEOPLE ACCOUNTABLE AND POSITIVE THINGS FLOWING FROM THAT ACCOUNTABILITY?

>> SO, JiM BUT HARVEY WEINSTEIN IS GOING TO DIE IN PRISON, AND JEFFREY EPSTEIN DID DIE IN PRISON, BUT THERE WAS NO ACCOUNTABILITY FOR HIM UNTIL IT WAS MUCH TOO LATE.

I'M TRYING TO REMEMBER WHO IT IS I'M QUOTING: "PEACE IS NOT THE ABSENCE OF VIOLENCE, IT IS THE PRESENCE OF JUSTICE."

THE ROLE OF ACCOUNTABILITY IS TO SET AN EXAMPLE, AND THE SAYS TO THE PEOPLE WE ARE TRYING TO HOLD ACCOUNTABLE, IF YOU DO THIS, THERE WILL BE CONSEQUENCES, SO THEREFORE STOP DOING IT IN THE FUTURE.

AND THE SECOND THING IS, IT CAN HELP BRING THE PROCESS OF REPARATION FOR THEM.

JEFFREY EPSTEIN'S VICTIMS SAYñMQ!

FACE CONSEQUENCES BECAUSE THEY DID NOT THINK THEY COULD HEAL UNTIL AFTER THAT HAPPENED.

>> Braude: I THINK THAT QUOTE MAY BE REVEREND KING.

I HOPE I'M NOT WRONG.

ORDINARY PEOPLE, WE SEEM TO HAVE NO PROBLEM HOLDING ACCOUNTABLE, RENEE GRAHAM.

IT IS THE BIG BOYS AND GIRLS THAT WE SEEM TO HAVE AN ISSUE WITH.

THE ORDINARY PEOPLE ARE LIKE US.

YOU WOULD THINK WE'D BE MORE FORGIVING OF THEM AND LESS FORGIVING OF PEOPLE WHO HAVE POWER.

>> WELL, LOOK, JIM, I THINK THERE ARE PROBLEMS ACROSS THE BOARD.

YOU MENTIONED HARVEY WEINSTEIN.

WE KNOW THAT HARVEY WEINSTEIN GOT A LOT OF ATTENTION AND GOT THE HEADLINES BECAUSE OF WHO HE WAS.

WE ALSO KNOW HE GOT AWAY WITH IT FOR 30 YEARS, AND WE KNOW THAT THIS HAPPENSñr IN EVERY INDUSTRY IN THIS COUNTRY.

AND SO IT IS NOT JUST THE BIG BOYS OR THE BIG GIRLS, I GUESS IN SOME CASES, INTO ARE EXPECTED TO BE HELD ACCOUNTABLE.

IT IS EVERYBODY.

AND SO WHILE EVERYBODY WAS FOCUSED ON WHAT WAS HAPPENING WITH MATT LAUER OR HARVEY WEINSTEIN OR BILL COSBY, THERE WERE ALL OF THESE OTHER PEOPLE WHO WOULD NEVER BE HELD TO ACCOUNT.

ACCOUNTABILITY IS AT ALL LEVELS, NOT JUST AT THE TOP.

THAT HAS TO BE A STARTING POINT, BUT IT HAS TO BE ENACTED WITH EVERYBODY.

I THINK IT IS ABSURD -- I MEAN, WE KNOW THE DEAL, IF YOU RUN A RED LIGHT, YOU GET A TICKET.

THAT'S ACCOUNTABILITY.

THAT'S THE WAY THINGS WORK.

IF YOU PUT A MATCH ON YOUR HAND, YOU GET BURNED.

>> Braude: GOT IT.

OKAY.

CAN WE RETURN TO TRUMP, GUATAM, IF I MAY.

MY TIME IS LIMITED, AND I WANT TO RETURN TO TRUMP FOR A SECOND.

IF HE IS ACQUITTED, OBVIOUSLY NO REAL ACCOUNTABILITY FOR THINGS AT THE TOB, FOR TOP, THINGS THAT JAMIE RASKIN WAS TALKING ABOUT.

HERE IS CONGRESSMAN RASKIN.

>> AFTERWARDS, OVERWHELMED BY EMOTION, HE BROKE DOWN IN THE ROTUNDA, AND HE CRIED FOR 15 MINUTES.

AND HE SHOUTED OUT, "I GOT CALLED AN "N" WORD 15 TIMES TODAY."

AND THEN HE RECORDED, "I SAT DOWN WITH ONE OF MY BUDDIES, ANOTHER BLACK GUY IN TEARS, AND TEARS STARTED STREAMING DOWN MY FACE, AND I SAID, WHAT THE "F," MAN?

IS THIS AMERICA?

."

>> Braude: SO RENEE, I ONLY HAVE A MINUTE OR SO LEFT, ASSUMING TRUMP IS NOT HELD ACCOUNTABLE, AT LEAST CONSTITUTIONALLY.

LY, WHAT IS THE CONSEQUENCE OF THAT FAILURE?

>> WILL EMBOLDENED PEOPLE TO DO THE SAME THING AGAIN.

IT WILL EMBOLDEN THE NEXT PRESIDENT WHO THINKS HE IS A KING OR DICTATOR TO HOLD THAT KIND OF POWER.

>> Braude: IF HE IS HELD ACCOUNTABLE, GUATAM, WHAT IS THE CONSEQUENCE OF THAT?

>> IF HE IS ACCOUNTABLE, THE NEXT PERSON WHO HAS THESE INCLINATIONS, MAYBE JOSH HAWLEY, WILL SAY, MAYBE THIS IS NOT THE COURSE.

THE ONLY THING THAT WILL PREVENT REPUBLICANS, LET'S BE HONEST, FROM TRYING SOMETHING LIKE THIS AGAIN IS IF THEY FACE CONSEQUENCES FOR IT AND LEARN, AS RENEE SAID, WHEN YOU TOUCH THE STOVE, YOU GET BURNED.

THEY GRABBED THE STOVE WITH BOTH HANDS, RIGHT NOW THEY HAVE NOT BEEN BURNED.

>> Braude: THANK YOU BOTH FOR YOUR THOUGHTS.

I APPRECIATE YOUR TIME.

>> THANKS, JIM.

>> THANK YOU, JIM.

> WE'RE SMACK DAB IN THE MIDDLE OF THE LONGEST, HARDEST WINTER MOST RESTAURANTS HAVE EVER EXPERIENCED, STARTING LONG BEFORE IT GOT COLD.

JUST THIS WEEKEND, ANOTHER LOCAL PUB, THE FAMOUS PEOPLE'S REPUBLIK IN CAMBRIDGE, CLOSED FOR GOOD, AMONG THE LATEST IN A LONG LIST ACROSS THE STATE.

THOSE RESTAURANTS STILL OPEN HAVE BEEN TRYING TO SURVIVE LARGELY ON TAKEOUT, WITH INDOOR DINING LIMITED, AND A FEW OUTDOOR OPTIONS THAT AREN'T QUITE AS APPEALING WITH SUBZERO WIND-CHILL AND SNOW BANKS HOVER OVER.

SO RESTAURANTEURS HAVE BEEN GETTING CREATIVE IN FINDING NEW WAYS TO REACH THEIR COSTUMERS, INCLUDING MY NEXT GUESTS, WHO HAVE ADDED SUBSCRIPTION SERVICES TO THEIR OFFERINGS.

I'M JOINED BY ANA SORTUN OF THE JAMES BEARD-AWARD-WINNING CHEF/OWNER OF OLEANA AND CO-OWNER OF SOFRA BAKERY AND SARMA, AND RACHEL MILLER MUNZER, CO-OWNER OF MAMALEH'S DELICATESSEN, STATE PARK, AND VINCENT'S CORNER GROCERY, WHICH IS OPERATING OUT OF HER OTHER RESTAURANT, CAFE DU PAYS, NO CLOSED DUE TO THE PANDEMIC.

ANA AND RACHEL, GOOD TO SEE YOU.

>> THANKS, JIM.

>> THANKS FOR HAVING ME.

>> Braude: ANA, CAN I START WITH YOU.

WHAT HAVE THE LAST 11 MONTHS BEEN LIKE FOR YOU BOTH AS A PERSON AND AN OWNER?

I KNOW THEY'RE NOT SEPARATE, BUT YOU KNOW WHAT I MEAN.

WHAT HAVE THESE MONTHS BEEN LIKE FOR YOU?

>> MY FEET HAVEN'T REALLY TOUCHED THE GROUND SINCE, I DON'T KNOW, MAYBE A FEW MONTHS AGO.

VERY UNSETTLING.

A LOT OF DAY TO DAY, MOMENT TO MOMENT, A LOT OF CHANGES, A LOTÑi OF UNKNOWN, A LOT OF NEW THINGS, NEW IDEAS, SOME REALLY GOOD ONES THAT WILL STICK.

OTHERS, I CAN'T WAIT TO NEVER SEE OR DO AGAIN.

BUT, YEA, YEAH, IT HAS BEEN A LOT OF MOVING AROUND AND CHANGING.

>> Braude: RACHEL, WHAT HAS IT BEEN LIKE FOR YOU?

>> THE SAME.

I THINK, YOU KNOW, WHEN THE PANDEMIC FIRST HIT, WE DECIDED TO CALL THE RESTAURANTS, AND I SAID TO MY PARTNERS, WE HAVE TO TAKE THE OPPORTUNITY TO ALL HAVE SOME RESTAURANTS, AND THEN I DIDN'T STOP WORKING UNTIL CHRISTMAS.

IT HAS JUST BEEN REALLY LIKE FOCUSING ON ONE FOOT IN FRONT OF THE OTHER AND SEEING -- DOING THE BEST WE CAN.

>> Braude: WELL, YOU'RE SMILING, AND I HOPE ANA IS AT LEAST PARTLY SMILING BEHIND THAT MASK.

ANA, THE SUBSCRIPTION IDEA POPPED INTO YOUR COLLECTIVE HEADS, YOU AND YOUR COLLEAGUES AND FAMILY, AND CAN YOU EXPLAIN THE GENESIS AND EXACTLY HOW IT WORKS?

>> YEAH.

WELL, IT STARTED WITH A CONVERSATION AROUND THANKSGIVING TIME, TRYING TO GET SOME MORE OUTREACH WITH TIES.

AND MY BUSINESS PARTNER, MORA, REACHED OUT TO OUR FARM BECAUSE WE DO THESE BIG BOXES OF VEGETABLES THAT WE CALL THE GOBBLE BOX DURING THANKSGIVING.

AND SHE WANTED TO TACK ON SOME PIES.

AND THEN THE PEOPLE AT THE FARM, MY HUSBAND AND A REALLY AMAZING WOMAN NAMED RACHEL WERE HAVING A CONVERSATION SAYING, I WONDER IF THERE IS ANY WAY WE CAN POSSIBLY HELP THE RESTAURANTS DURING THIS BECAUSE THEY HAD SET UP A DISTRIBUTION SYSTEM THAT REALLY TOOK OFF AT THE BEGINNING OF COVID, DELIVERING P.S.A.

BOXES ALL YEAR, AND SO THEIR SYSTEM WAS ALREADY IN PLACE.

AND, YOU KNOW, I'VE BEEN MARRIED TO A FARMER FOR 16 YEARS NOW, SO C.S.A.

IS AN EVERYDAY WORD FOR US, AND IT IS WHEN A CUSTOMER PAYS UP FRONT FOR A SUBSCRIPTION, BASICALLY A BOX OF VEGETABLES EVERY WEEK FOR THE SEASON.

AND IT IS SORT OF A PROMISE.

IT IS DEFINITELY BUILT AND BASED ON COMMUNITY SUPPORT.

AND IT GIVES THE FARM SOME UPFRONT CASH TO START UP.

AND IT ALSO GIVES THEM AN ABSOLUTE GUARANTEE THERE IS GOING TO BE PEOPLE TO GROW FOR.

SO THERE IS A LOT OF BRAINSTORMING, AND WE THOUGHT, OKAY, WHAT IF WE DID A C.S.R.

WE COULD ASK SOME PEOPLE TO SUPPORT US FOR A FEW MONTHS THROUGH THIS REALLY HARD WINTER, IT WOULD BE A THIRD LEG WE COULD SORT OF STAND ON FOR STABILITY TO GET THROUGH.

AND, YOU KNOW, WE HAVE A TAKEOUT BUSINESS.

WE HAVE A VERY SMALL, LIMITED DINING ROOM.

SO IF IT IS ONLY TAKEOUT, WE CAN'T LET ANYONE IN THERE.

AND SO THIS PROVIDES A THIRD LEG.

WE JUST DID IT REALLY QUICKLY.

IT WAS SORT OF, LIKE, OKAY, LET'S TRY IT AND SEE WHAT HAPPENS.

AND THE RESPONSE WAS OVERWHELMING.

THE DEMAND IS HIGH.

>> Braude: SO GOOD, I'M TOLD YOU'RE BOTH SOLD OUT.

THE GOOD NEWS IS IT IS WORKING, APPARENTLY.

THE BAD NEWS IS THERE IS A WAITING LIST.

RACHEL, THE NOTION IS YOU PAY UPFRONT, AND EVERY "X" AMOUNT OF TIME, MAYBE WEEKLY OR MONTHLY, YOU EITHER PICK UP OR HAVE MEALS DELIVERED.

SO, AGAIN, SO PEOPLE LIKE ME CAN KNOW THAT SOMETHING IS COMING AND NOT AGONIZING ABOUT HAVING TO MAKE DINNER IN ADDITION TO EVERYTHING ELSE.

AND PEOPLE LIKE YOU, LIKE ANA SAID, KNOW THERE IS PREDICTABLE REVENUE IN ADVANCE, SO YOU CAN DO SOME PLANNING.

THAT'S THE BIG ASSET, NO?

>> YEAH, THAT'S THE IDEA.

WE'RE ACTUALLY JUST IN OUR FIRST MONTH RIGHT NOW.

SO OURS IS A MONTHLY SUBSCRIPTION.

I WAS GOING THROUGH THE SPREAD SHEETS AN HOUR AGO WITH MY PARTNER, BUT THAT'S EXACTLY THE IDEA.

AND WE ACTUALLY HAD A REALLY NICE RESPONSE TO IT, ALSO.

SO IT WAS A GOOD ADDITIONAL DAY OF SALES SET FOR FEBRUARY.

>> Braude: YOU KNOW, ANA, BACK TO YOU.

YOU SAID THERE ARE A LOT OF GOOD IDEAS YOU WANT TO SURVIVE.

I WOULD ASSUME THAT THIS IS ONE OF THOSE GOOD IDEAS THAT FRANKLY SHOULDN'T EXPIRE WHEN THE PANDEMIC EXPIRES.

GIVE ME AN EXAMPLE OF SOMETHING ELSE YOU HAVE LEARNED OF NECESSITY THAT YOU THINK YOUR BUSINESSES, YOUR RESTAURANTS, WILL EMBRACE POST-PANDEMIC?

>> WE'VE REALLY COME UP WITH WAYS TO EQUALIZE THE PAY BETWEEN THE FRONT OF THE HOUSE AND THE BACK OF THE HOUSE BECAUSE OUR BUSINESS HAS BEEN A LOT OF TAKEOUT AND THESE BOXES, AND BEFORE IT WAS JUST 100% SERVICE, DINE-IN SERVICE.

IT FORCED US TO, YOU KNOW, COME UP WITH A SYSTEM WHERE WE CAN BASICALLY DISTRIBUTE WHAT WAS THEN TIP MONEY U EVERYBODY BY TAKING AWAY TIPS ALL TOGETHER AND USING AN ADMINISTRATIVE FEE.

SO NOW THERE IS NOT A HUGE GAP IN WAGES ANYMORE.

AND FOR ME, IT'S THE WAY TO GO.

IT IS THE WAY OF THE FUTURE.

AND THIS WHOLE SITUATION JUST FORCED US TO CHANGE AND FIGURE IT OUT VERY QUICKLY.

AND IT IS WORKING VERY WELL.

AND IT ACTUALLY IS SUPER EXCITING FOR THOSE IN THE BACK OF THE HOUSE NOW.

AND FANTASTIC.

IT IS LONG OVERDUE.

>> Braude: SOME OF WHOM WE SEE WORKING HARD BEHIND YOU.

ONE LAST THING, RACHEL, ON THE SUBSCRIPTION SERVICES THING, YOU GUYS HAVE BEEN AROUND A WHILE, PRETTY WELL-ESTABLISHED.

CAN VIRTUALLY ANY RESTAURANT THAT HAS A LOCAL, LOYAL CUSTOMER BASE DO THIS KIND OF THING?

OR IS IT EXPENSIVE AS A START-UP?

COMPLEX AS A START-UP?

IS THIS FOR EVERYBODY WHO DOES WHAT YOU DO?

>> SO WE GOT INVOLVED -- WE HAVE SO MANY -- I THINK ANA -- WE ARE ACTUALLY WITH A COMPANY -- WE SAW SHYBURG DOING IT FIRST, AND THEY WERE USING THIS COMPANY CALLED "TABLE 22," AND SO WE GOT IN TOUCH WITH THEM, AND THEY'RE FACILITATING THE WHOLE THING FOR US.

AND IT IS NOT EXPENSIVE.

THEY DO TAKE A PERCENTAGE, BUT IT IS FRANKLY LESS THAN THOSE DELIVERY FEES THAT EVERYBODY TALKS ABOUT.

AND THEY'VE REALLY BEEN GREAT TO WORK WITH IN GETTING EVERYTHING SET UP AND MAKING IT AN EASY PROCESS.

SO I WOULD SAY YOU NAILED IT WITH A LOCAL NEIGHBORHOOD FOLLOWING, WHICH I THINK IS SOMETHING THAT IS SMALLER BUSINESSES COULD TRY, TOO.

>> Braude: AND WE BOTH KNOW YOU BOTH HAVE HUGE LOCAL FOLLOWINGS.

I WISH YOU BOTH LUCK.

I HOPE WE GET TO THE OTHER SIDE PRETTY SOON.

GOOD TO SEE YOU BOTH.

>> THANKS, JIM.

>> THANKS, JIM.

>> Braude: NEXT WEEK I'LL BE JOINED BEHIND SOME OF THE GROUP BEHIND THE CAMPAIGN TO SUPPORT BLACK-OWNED RESTAURANTS THIS MONTH MORE THAN EVER.

>> WE HAVE BEEN HEARING ABOUT PANDEMIC PUPPIES, WHILE PEOPLE ARE TAKING THE TIME TO ADOPT A FURRY FRIEND.

BUT MANY DOGS ARE SIDELINED FROM AN IMPORTANT JOB, VISITING SENIORS.

LIZ NEISLOSS HAS MORE.

>> Reporter: BEFORE THE PANDEMIC, SUSAN AND HER DOG, DUNCAN, LIKED TO VISIT SENIORS IN ASSISTED LIVING AND NURSING HOMES, PART OF A VOLUNTEER PROGRAM CALLED PETPALS, AND DUNCAN, A CAVALIER KING CHARLES SPANIEL IS ONEACOMPANION DOG.

>> SOME RESIDENTS ARE WAITING FOR US WHEN WE COME IN BECAUSE THEY WANT THE MOST TIME THEY CAN WITH DUNCAN.

>> Reporter: THE PROGRAM IS RUN BY FRIENDSHIPSWORKS, BUT THE PANDEMIC STOPPED PETPALS IN ITS TRACK.

>> WE WANT TO LET YOU KNOW THAT WE MISS YOU, AND WE CAN'T WAIT TO VISIT YOU AGAIN.

>> Reporter: VIDEOS OF VOLUNTEERS WITH THEIR PETS NOW HAVE TO MAKE DUE.

BUT PETPALS TURNED TO SOMETHING THAT IS GROWING IN POPULARITY AT ASSISTED LIVING AND NURSING HOMES ACROSS THE COUNTRY: STUFFED ANIMALS.

SO STUFFED ANIMALS WITH PERSONAL NOTES ATTACHED WERE SENT TO SENIORS LIKE THESE WOMEN AT SELMA LACEY HOUSE.

85-YEAR-OLD ARLENE WILLIAMSON HASN'T SEEN FAMILY, INCLUDING HER TWO GRANDCHILDREN, SINCE MARCH.

>> SYMES, YOU SOMETIMES, YOU KNOW, YOU FEEL A LITTLE LONELY OR JUST OUT OF PLACE.

AND THAT'S WHEN IT REALLY MATTERS.

YOU KNOW, IT MATTERS THAT IT IS SOMETHING SOFT OF FUZZY, AND I THINK THAT'S THE THING WE MISS MOST OF ALL, IS HUMAN CONTACT AND ANIMAL CONTACT AS WELL.

>> Reporter: SHE SAYS STUFFED ANIMALS COULD HELP ANYONE MISSING HOME AND FAMILY.

>> LIKE JUST HAVING HIM CLOSE TO MY HEART, THE LITTLE GUY HERE.

HE'S -- YOU KNOW, I CAN FEEL THAT.

IT IS ALMOST LIKE I FEEL THE WARMTH FROM HIM.

>> Reporter: THEY ARE CLEARLY A SOURCE OF COMFORT, BUT THERE ISN'T A LOT OF RESEARCH.

PEOPLE WHO CRINGE AT THE IDEA OF STUFFED ANIMALS FOR ADULTS MAY BE MISSING A POINT.

>> HUMAN BEINGS HAVE A STRANGE BUILT-IN PSYCHOLOGY OF WHAT WE FALL IN LOVE WITH AND WHAT WE'LL BECOME ATTACHED TO.

IT IS NOT ALWAYS THINGS THAT GIVE US BACK HUMAN EMOTION IN RETURN.

>> Reporter: AND IN A PANDEMIC, IT IS ABOUT TRYING TO KEEP PEOPLE POSITIVE.

>> WE'RE FINDING THAT THE REACTION IS LOVELY, AND PEOPLE ARE DELIGHTED.

AND YOU JUST CAN'T ARGUE WITH THAT.

>> Reporter: SHE KNOWS THERE ARE NO SUBSTITUTES FOR THE REAL THING, HUMAN OR ANIMALS.

HER OWN DOG, SUSHI, WAS THERE TO REMIND HER.

>> WE'RE DOING THE BEST THAT WE CAN DURING THIS TIME.

[LAUGHTER] >> I AM REALLY DISTRACTED.

>> Reporter: WHICH CAN BE A REAL GIFT DURING A PANDEMIC.

LIZ NEISLOSS, GBH NEWS.

>> Braude: IN ADDITION TO PETPALS, FRIENDSHIPWORKS CONNECTS VOLUNTEERS WITH OLDER ADULTS WHO MIGHT BE ISOLATED.

YOU CAN FIND THEM AT www.

www.4elders.org.

>> THE PANDEMIC HAS CAUSED DEATH, ISOLATION, AND THE BUSINESSES LOST, AND AS SOME ECONOMISTS STARTED TO PUT IT, THE "SHE-CESSION" THAT HAS RESULTED.

AT THE START OF 2020, WOMEN HELD MORE JOBS THAN MEN, WHICH MANY SAID AT THE TIME COULD MARK A TURNING POINT IN THE U.S. LABOR MARKET.

BUT SINCE THE PANDEMIC, WOMEN HAVE LOST 5.4 MILLION OF THOSE JOBS.

AND JUST AS WOMEN OF COLOR HAVE BEEN HIT HARDER BY THE VIRUS, THEY HAVE BEEN HIT HARDER BY JOB LOSSES, AND UNEMPLOYMENTLY% FOR BLACK AND LATINO WOMEN OVER AGE 20, COMPARED TO AROUND 5% FOR WHITE WOMEN.

AND THERE ARE THE MORE TWO MILLION WOMEN NOT COUNTED BECAUSE EITHER THEY'VE RUN OUT OF BENEFITS OR LEFT THEIR JOB WILLINGLY, AND I USE THAT WORD "WILLINGLY" LOOSELY.

BUT, OF COURSE, THEE THESE INEQUITIES ARE NOT NEW.

THE PANDEMIC IS JUST MAGNIFYING THEM.

FORTUNATELY, SOME EXPERTS AND ECONOMISTS HAVE LAID OUT PROPOSALS THAT COULD HELP, STEPS BOTH CONGRESS AND INDIVIDUAL EMPLOYERS CAN TAKE NOW.

FOR STARTERS, AND I CAN'T BELIEVE I HAVE TO SAY THIS, DO NOT PENALIZE EMPLOYEES FOR CAREGIVING, EVEN WHEN WE'RE NOT IN A PANDEMIC.

AND ALL COMPANIES SHOULD OFFER PART-TIME, AND UNPAID LEAVE IS NEEDED.

AND THEY SHOULD HAVE HYBRID SCHEDULES TO LET PEOPLE WORK FROM HOME WHEN IT IS FEASIBLE, AND, AGAIN, I'M TALKING BEYOND PANDEMIC TIMES, TOO.

AS FOR CONGRESS, THEY NEED TO IMMEDIATELY PASS THE EXTENDED LEAVE TIME, AND TO EXPAND THE CHILD TAX CREDIT TO AS MUCH AS $3600 PAYMENT, AND IT WOULD LIFT OVER FIVE MILLION KIDS OUT OF POVERTY.

AND AS CONGRESSMAN NEAL TOLD US, THE ULTIMATE GOAL IS TO MAKE THAT CHANGE PERMANENT.

AND THEN THERE IS THE WHOLE AFFORDABLE CHILD CARE ISSUE, A PROBLEM WE'VE SOLVED BEFORE, BY THE WAY.

DURING WORLD WAR II, FACTORIES NEEDED FEMALE WORKERS SO BADLY, THEY SET UP ON-SITE CHILD CARE FOR CHILDREN.

BIDE DID SAY THIS WAS A WAR-TIME.

CONGRESS, CORPORATE AMERICA, THE BALL IS IN YOUR COURT, AND ALL OF US ARE WATCHING.

WHAT DO YOU THINK?

E-MAIL US.

TWEET US.

SHARE YOUR THOUGHTS.

THAT'S IT FOR TONIGHT.

TOMORROW ANDRIS NELSONS JOINS ME WITH WHAT IT IS LIKE TO BE BACK ON STAGE IN BOSTON FOR THE FIRST TIME IN A YEAR IN CELEBRATION OF BEETHOVEN'S 250th BIRTHDAY.

THAT AND MORE TOMORROW NIGHT AT 7:00.

THANKS FOR Captioned by Media Access Group at WGBH access.wgbh.org