Well, it's been more than two weeks since a PATH train derailed while pulling into the Hoboken station, causing a series of disruptions since then.

And riders say they want answers.

Thousands of daily commuters are still dealing with the ongoing delays, crowded trains and packed platforms as crews work to restore full service.

Raven Santana has more on the repair timeline and from passengers who say the disruptions are taking a serious toll on their commutes.

It's so sweaty.

It's very unpleasant.

As if the summer isn't uncomfortable enough, Hoboken commuters say their daily PATH ride has become downright miserable.

I'd rather it was faster.

I have to transfer at Newport, so that also adds a little extra time because then I have to wait for the next train and then that's the one that's delayed.

For more than two weeks, Hoboken PATH riders have endured a ripple effect of delays and packed platforms, resulting in growing commuter outrage, all triggered by a train derailment at the station on July 12th.

We were waiting for a long time for the light rail.

Officials say crews have been working around the clock on emergency repairs, focused on a key piece of infrastructure known as the Hoboken interlocking, the very system that directs PATH trains onto the correct tracks.

Ironically, the same interlocking system had just undergone a 31 million dollar overhaul this past winter.

I've been sitting on the train for maybe 10 minutes waiting for a signal to get into Hoboken.

Officials say the interlocking failure is directly tied to the recent rehab project and it's now causing major service disruptions.

Since the derailment, rush hour service has been slashed.

Trains that once arrived every four minutes are now crawling in just once every ten.

At a recent Port Authority meeting, officials apologized for the delays and say they're working to find out what happened with the faulty switch as they work to repair and restore service.

I want to apologize to PATH riders who have been inconvenienced by disruptions to service.

I want to assure everyone that the agency is working as hard as possible to get service restored.

So we are treating this switch failure as an emergency.

We've been working around the clock.

I think the very next day the manufacturer was on site.

We brought in all of our external consultants.

But this is a safety item.

It's something that as much as we would like to fix it overnight, you have to do the proper analysis so that we get it done right.

But for many riders and Hoboken Mayor Ravi Bala, who spoke at the meeting, those apologies fall flat.

We were told that the replacement parts need to be fabricated and installed a second time, which won't be until Labor Day.

What assurance do we have that the PATH will stick to this timeline?

What assurance do we have that newly installed parts will not also malfunction?

What will be the timeline for installation of these replacement parts?

And will this create another disruption similar to the February stoppage?

When we got to the World Trade Center station, the platform was so crowded that when they opened the door, crowds are surging at us.

And what happened is that a lady fell.

And we were telling her, "Hey, please, do not -- watch out."

They were not listening to us.

Because the thing is, is that this environment that's been created, it is creating this like Hunger Games mentality to get on the train.

I'm hearing everything from disappointment to frustration to complete outrage and exhaustion about constant, unreliable PATH service, constant delays, disruptions that come on at a moment's notice.

And really from the standpoint of the average commuter, it's completely unacceptable.

Bala says the issue goes deeper than one switch.

It's about a systematic failure in transparency and accountability.

I don't know as the mayor how the budget is generated and passed for the Port Authority, which is billions of dollars invested in mass transit.

So there has to be a much more transparent budgetary process this fall that integrates public engagement.

The Port Authority warns that delays could stretch through Labor Day as repairs continue.

But with rising pressure from commuters and elected officials alike, many are calling for more than just patchwork fixes.

They want reform.

For NJ Spotlight News, I'm Raven Santana.

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