>> IT'S BEEN A WEEK SINCE LURIE, CHILDREN'S HOSPITALS, PHONE AND INTERNET SERVICES WENT OFFLINE.

THERE'S NO TELLING WHEN WE'LL BE BACK UP AND RUNNING.

TW NEWS REPORTER AMANDA BENNETT.

JOINS US NOW WITH MORE.

AMANDA, WHAT'S BEHIND ALL?

THIS WILL BRING TO SO FAR, LORI IS DESCRIBING THIS ONLY AS A CYBER SECURITY MATTER WHAT EXACTLY THAT MATTER IS AND WHO'S BEHIND WE DON'T KNOW.

AND HASN'T SAID.

CYBERSECURITY EXPERTS TELL PHILIP TENNESSEE RISES A SOPHISTICATE PLAYERS BEHIND IT.

>> I ACTUALLY GUARANTEE YOU LEARN HAS VERY GOOD BACKUP SYSTEMS.

I ABSOLUTELY GUARANTEE THAT THEY'RE THERE ON THAT.

YOUR ORGANIZATION >> THEY'RE THEY'RE A IF IF A IF AN ATTACKER WAS ABLE TO REALLY TAKE ON THE SYSTEM LIKE THIS, THIS IS A PRETTY DEEP INFILTRATION.

THEY'RE PROBABLY UP AGAINST SOMEBODY PRETTY SIGNIFICANT.

>> SO THEN IT'S CLEAR THAT THIS WAS AN ATTACK.

ANY INSIGHT INTO WHY LURIE?

NO.

AND AGAIN, LURIE HAS NOT SAID ANYTHING GIVEN.

NO, HENCE, IT IS NOT, HOWEVER, THE FIRST HEALTH CARE SYSTEM TO FACE THIS ISSUE.

CHICAGO'S SAINT ANTHONY HOSPITAL ARE MUCH SMALLER INSTITUTION GRANTED.

>> LAST WEEK ANNOUNCED IT WAS VICTIM TO WHAT IT DESCRIBES AS DATA SECURITY INCIDENT MID DECEMBER.

AND THE U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES IS INVESTIGATING HUNDREDS OF CASES OF BRIDGES OF UNSECURED PROTECTED HEALTH INFORMATION.

VENICE GUESSES IN WORRIES CASE THE ATTACKERS AFTER MONEY AS RANSOM.

>> BUT NOT ASSUME BECAUSE THERE MAY BE MORE TO IT.

A NATION-STATE ACTOR DOES HAVE VALUE IN DOING SOMETHING LIKE THIS.

A NATION-STATE ACTOR WILL WILL DO SOMETHING LIKE THIS IN ORDER TO SHOW THAT THEY HAVE A CERTAIN POWER.

THEY MIGHT DO THIS TO PUBLIC OPINION.

PEOPLE FEEL UNSAFE.

>> HE SAYS THAT CRYPTOCURRENCY HAS REALLY OPENED THE DOOR TO MONETIZING CYBER CRIME.

SO HE DOES ASSUME THAT THAT IS THE CASE HERE, OK?

AND OF COURSE, THE BIG QUESTION, WHAT DOES IT MEAN FOR ALERTING PATIENTS?

REALLY CONFUSION AND FRUSTRATION, LURIE SAYS PER THE PROTOCOL FOR SITUATIONS LIKE THIS AND HE'S TAKEN DOWN ALL NETWORK SYSTEMS.

THAT MEANS NO EXTERNAL EMAILS, NO EXTERNAL PHONE CALLS IT DOES HAVE A CALL CENTER OPEN AND A WEBSITE SPECIFICALLY DEDICATED TO THIS ISSUE HAS SOME THANK NOW, ALSO, IF YOU TRIED TO LOG INTO YOUR ONLINE HEALTH CARE PART, ALL KNOWN AS MY CHART, THAT'S DOWN, LURIE SAYS IT REALIZES THAT THIS IS FRUSTRATING AND QUOTE, OUR INVESTIGATION REMAINS ONGOING AND WE ARE WORKING AROUND THE CLOCK TO RESOLVE THIS MATTER.

PLEASE UNDERSTAND THIS PROCESS TAKES TIME AND KNOW THAT WE HAVE HIGHLY EXPERIENCED, CAPABLE AND EMPATHETIC TEAMS OF BOTH INTERNAL AND EXTERNAL EXPERTS RESPONDING TO THIS MATTER.

NOW, I WILL SHARE IT THAT AS A REPORTER, BUT ALSO AS A PARENT ACTUALLY CALLED THAT CALL CENTER AND WAS TOLD MOSTLY THE SAME INFORMATION THAT YOU CAN FIND ONLINE.

LURIE APOLOGIZES, BUT THAT IT IS COMMITTED TO THE SAME QUALITY OF CARE.

YES, AND I AS A PARENT RECEIVED THE E-MAIL FROM LURIE AS AND HOW IS CARE AFFECTED?

THAT'S ALSO DIFFICULT TO SAY BECAUSE IT CAN BE REALLY ON AN INDIVIDUAL BASIS.

THE RESPONDER, THE CALL CENTER THAT I SPOKE WITH, SAID THAT PATIENTS SHOULD STILL GO TO THEIR APPOINTMENTS AND LESS THEY HEAR OTHERWISE FROM THEIR PROVIDER.

AND HE DID SAY THAT AFTER I KIND OF ASKED ABOUT THIS BECAUSE MY KID HAS AN APPOINTMENT ACTUALLY THIS WEEK.

ARE THEY GOING TO HAVE?

THE INFORMATION THAT YOU KNOW FOR WHAT MY CHILD NEEDS?

HE SAID LORI DOES HAVE AN INTERNAL BACKUP SYSTEM.

SO EVEN IF I'M NOT ABLE TO ACCESS HER HEALTHCARE INFORMATION ONLINE, THE DOCTORS WILL BE ABLE TO.

THERE IS, HOWEVER, STILL FEAR, OF COURSE, THAT THIS COULD IMPACT SOME CHILDREN'S HEALTH CARE AND THE SERVICES THAT THEY NEED AND DEPEND ON ANY FINAL TIPS.

AMENDING.

YEAH, I MEAN, THERE'S SO MUCH THAT WE DON'T KNOW ABOUT THIS.

SO OF COURSE, THERE IS CONCERN ABOUT PRIVATE INFORMATION.

SURE WE'LL BE HEARING ABOUT THAT FROM LORI IN WHEN THEY HAVE MORE INFORMATION THAT THEY ARE ABLE TO SHARE.

BUT I WILL ADD SOME TIPS FROM THE CYBER SECURITY EXPERT THAT I SPOKE WITH HIM.

HE SAID, FIRST OF ALL, THAT THIS SHOWS WHY GOVERNMENTS REALLY NEED TO BE PROACTIVE ABOUT PASSING REGULATIONS TO MAKE SURE THAT COMPANIES THAT HEALTHCARE SYSTEMS HAVE TO MAKE SURE THAT THEIR SYSTEMS ARE PROTECTED.

AND THEN WHEN IT COMES TO AN INDIVIDUAL BASIS HE SAYS THAT REALLY NEED TO FOLLOW THE ADVICE THAT HAS BECOME COMMON FOR GOOD SO THINGS LIKE MAKE SURE YOU DON'T REUSE THE SAME PASSWORD.

USE A PASSWORD MANAGER AND ALSO OBVIOUS REALLY HERE, BUT DO NOT CLICK ON ANY SUSPICIOUS LINKS OR ATTACHMENTS IN EMAILS, OK?

LOTS OF QUESTIONS.