A hearing is underway in Frankfurt this week that could decide if utility costs are increased from more than 160,000 customers.

Kentucky Power is asking the Public Service Commission for approval to raise rates by 11%.

That's down from the original proposal of 18%.

The company says the rate increase is needed because of a declining population and the closure of large companies in the area.

Kentucky Power serves customers and 20 Eastern Kentucky counties.

Suzanne Barker Griffith testified during a public comment session earlier this week.

She helps run a food ministry in Ashland and said more and more people are telling her that they need help with their utility bills.

I talked to one lady.

She had a $430 bill and her grandkids moved in with her.

She was crying her eyes out and up there for food for the very first time.

Come on, people.

They're Letcher.

County Judge executive Terry Abrams also testified this week saying any rate increase would put a serious strain on some of the most vulnerable people in his community.

We're truly suffering eastern Kentucky, and I'm I know there's a profit margin that has to be made by our company.

But to put that on the backs of people that are really paying the bills is is not acceptable.

As part of its proposal.

Kentucky Power says it will add additional customer programs, including more assistance for energy efficiency programs to low income customers.

Extending bill due dates from 15 to 21 days and creating an optional tariff to help customers offset high energy bills during the winter months.

The Public Service Commission hearing continues this week.

If the PSC approves the rate hike, it would go into effect in January.