investigation unveils how Chicago's migrant shelter System is handled asylum seekers.

Private information.

The report comes from Borderless magazine and the investigative Project on race and equity.

They discovered the company that oversees the shelter system.

Favorite healthcare staffing has had federal complaints filed against them.

Allegations say shelter staff use personal devices to access and share my migrants information without proper security measures leading to potentially compromised data.

Joining us is Emmeline Poser, a reporter with the investigative Project on race and Equity.

Thank you for joining us.

We also reached out to the favorite healthcare staffing as well as the city.

But we did hear back.

I want you worked in the report that exposed them is handling of the migrant data.

Tell us a little bit about what happened.

Right?

So after we published a big investigation, looking at complaints filed the city's shelter system for migrants.

>> We heard from 2 contractors to former contractors from the shelters who said that they had filed a complaint with the Department of Health and Human Services about their concerns about systematic, potentially systematic mishandling of data in the shelters.

And is it normal for other shelters across the country or is really unusual?

>> Well, these contractors we had spoken with, they had spent years working in federal immigration facilities for unaccompanied migrant children.

And they said that how the data was, sensitive data was handled in the shelters was very different from how they had experienced at multiple different federal shelters where there were encrypted spreadsheets and workers were permitted to bring laptops home or work from personal devices.

So, yes, it was quite different.

But would you say stood out to the most?

Maybe we know you were shocked about.

It was most shocked by the fact you know, they're really didn't seem to be controls on who could access this very sensitive data were talking medical information, immigration on details, people's contact information and family members for there to be no limits on who can access or even modify these documents from the personal computer is that's just has huge implications.

You know, talking about that as as a result of the poor management that just spoke about the dozens of people became victims of extortion and threats and scams.

How did that happen?

You know, it's unclear.

Still on and hopefully we'll get more clarity about how that happened.

But for, you know, these 2 contractors we spoke with, they have heard from.

You know, 60 different current and former residents of the shelter who are as surprised as anyone else's to be receiving calls from Florida demands for money to be paid into accounts loan approval notices things that they never initiated.

Imagine when you get phone calls like that, you don't know if it's real or not.

Right now we talked to one of your pieces subjects and a nice event.

got to see a whole talked about her experience at the Super 8 shelter.

Let's listen to what she had to say.

>> Any good also in a is the gentle people getting getting a one-on-one matchup.

Get know, you and I don't want it a date.

Well, be able you know, not get boys get appointed coming out of way.

It is a check of this.

in the memo law was discussed.

It will, but it close to.

>> You know, he talked about some things that seemed unfair that were happening at the shelter, that she was staying.

What have you seen at the shelters?

What was the quality like?

Yeah.

So in our review of complaints filed from the shelters many interviews we've heard on across the city's shelters.

>> Just a lot of confusion about the distribution of resources that could be jackets or gift cards from local organizations more than anything.

Concerns about staff, misconduct and poor conducted staff members and ability to to get any resolution to it on any sort of justice for park conduct.

People have experienced talks about feeling voiceless and, you know, she also said that you felt complaints to the city and in her shelter even threatened to kick her out.

>> But he wrote that part of the conversation.

>> You come at the line and me a of ages.

was out on I'm a calls us process.

But but at that, was see Look that.

Then it was going it over the last couple of months.

>> What was your reaction when you started hearing that they were threatening people like Maine on the shelter to not speak out or take photos or video.

What was happening.

>> to be quite honest, it wasn't a big surprise just because the shelters have been so obscured from public you know, just try.

And there hasn't been a lot of transparency.

People committed to supported by that.

I just want to say that, you know, in speaking with now, more than a dozen former shelter staff, that really hasn't been an experience limited to migrants staying in the shelters most of the staff even tribute have also said they feel fearful of speaking out internally or externally because of fears of retaliation and their case of being terminated from their jobs and through doing this work and collaboration.

You know, what do you want?

People were reading this to take away.

>> You know, I really hope we can encourage more transparency and accountability for the kind the quality of care that the city and its contractors are providing in the shelters.

There were some discussions accountability earlier this year, but they didn't really lead anywhere.

Substantial.

And when we asked for more records of complaints from the city earlier this year and they declined to provide those records.

And while we have appealed that decision, I think it's disappointing and concerning that they're not willing at this point to provide more records about what kinds of complaints people are filing for.

That said they're shocked.

talking about complaints.

We know that I know is among many who filed complaints against favorite healthcare staffing.

The city is in fact, ending the contract with them at the beginning of the year.

What would you say happens next?

That's hard to say on the city will be integrating 3,800 I believe beds from the migrant shelter to creating of shelter system.

But I do believe we will continue to hear more voices from both migrants.

advocates about the quality of care provided in the shelters what people experienced and what people feel needs to change.

Talking about accountability.

Do think there will be accountability for the mistreatment of asylum seekers and that is unclear.

I hope that people seek accountability for themselves and and and for what they've experienced.

time will tell you think it's important like was a big deal that someone like me not spoke out.

I think it's an enormous deal.

I think people feel very vulnerable.

They have asylum cases that will be ongoing for the next couple of years.

people have a lot of fear about speaking out about put a misconduct and and harm experience under their names.

So I think it's a huge,