[distant gunfire] <i>DAN</i> We've always tried to be optimists this collection of mindsets from every corner of the world and all walks of life.

The ones who believe there is no problem too great or too small The same mindset that created the iPhone the internet rockets that fly to Mars and land back to Earth on their feet.

What if we could use that same mindset to solve societal challenges?

Black Lives Matter!

Black Lives Matter!

What if the same passion and intellect that went into creating our phones and our self-driving cars went into solving the greatest challenges of our time?

What if that's what we taught in schools?

RADIO ANCHOR Worldwide, questions about where to resettle and how to care for refugees are tricky.

But a group of engineering students at the University of Southern California is tackling it in class.

In a brightly lit classroom at USC in Los Angeles every seat is taken as the professors come in large coffees in hand <i>BRAD </i> Hi, guys!

Thanks for your patience.

But the welcome is blunt.

<i>BURCIN</i> It's going to be a very difficult two semesters.

<i>RADIO ANCHOR</i> Eyes widen as the eager faces digest what will be expected of them.

That's what we're here for impacting people's lives for real not writing papers.

This is about people who desperately need help on the other side of the world and we're playing around.

If you're in this class you have to be able to take criticism.

Can I emphasize that?

It's not going to be sugar coated and nicely said, okay.

we do criticize projects we do criticize teams we give honest feedback.

That's part of the, I think the brilliance of our madness by bringing a whole bunch of really smart young people from different places to see what we can achieve.

So relish in it.

All of you are here because I think you care.

I think you want something different out of your education.

I think you're sick and tired of learning theory and not applying it to real life situations and we know that.

And if you're in it for that then this is going to be the greatest class you've taken at USC.

So welcome!

[applause] [music] <i>DAN</i> It started with four instructors at the USC Viterbi School of Engineering.

Burcin is a researcher Brad is a maker David is a designer and I'm a storyteller.

We asked ourselves what if we recruited students from a variety of disciplines and taught them to put their skills to use solving a real crisis happening in the world right now?

Their homework assignment?

design and build a solution with and for people caught up in the global refugee crisis.

We would divide them into five teams give them a small budget to build their prototypes and take them on two trips inside refugee camps to give them a real-world encounter with the crisis.

They will then have to implement these solutions inside the camps and do it in less than a year.

My work ethic is really where most of my success comes from.

I wouldn't say I'm naturally very bright or gifted.

I wouldn't say I'm dull either.

But I'd say most of my success comes from my passion, my work ethic, my drive.

When I was younger, I was very overweight and it took like two years to lose like 60, 70 pounds.

So Josh walks into the room and he has like this burger in his hand and he sort of takes a bite out of it and the patty just falls the other way and he's like, "Hey!"

and I just look at myself and I'm like "This is what I'm going to be working with?"

Ten minutes later someone comes to me and tells me: "Oh, this guy is like a Forbes 30 under 30 Scholar."

Just low key like "Don't tell him about it.

but yeah he is."

Arya is one of my best friends at this point.

We Facetimed over winter break 83 times.

This, this right here is the future of engineering.

The future of engineering is engineering for the unknown and the unseen and the unheard.

My childhood... From the beginning I was a very independent child.

I was a self-starter.

I was... a kindergartener who packed her own lunch and made her own doctor's appointments.

I grew up in the biggest bubble you could imagine.

I had a middle school with 300 kids and there was one black person.

I didn't know anyone who was gay growing up.

I was born in Sarajevo in Bosnia and Herzegovina but I lived in Germany and then Dubai.

I left Bosnia a month into the war.

[music] When the first bombs hit Sarajevo my mom just took two weeks of vacation she thought it would be over in a week or so.

But what she did didn't anticipate is that we would be in Germany for the next 6 years.

Going back to Bosnia was never in the plans for us so my dad decided to enter a lottery diversity lottery, and we got chosen Overnight, I just became an American resident.

I think I've often felt the need to step up and perform I'm very comfortable doing so and I do enjoy taking on big problems and being that person in a team.

I don't like going up and talking to strangers without sort of an introduction or wihout sort of an explanation for a conversation I find it very nerve racking.

My hometown is the capital of Afghanistan which is Kabul.

And it was unsafe.

Very unsafe.

I remember at one point going back to seeing the house that we had.

Everything was destroyed.

With little exaggeration I think there was like 10,000 bullets on the entire house you could see the spots on every wall everything had fallen apart.

Taliban took over when I was three and I was on the road.

They brought in their own their own form of, um war.

<i>DAN</i> You can't learn about the real needs of refugees from sitting in a classroom and reading news articles.

We had to leave the comforts of campus and go inside the crisis zone.

Our destination... Europe's largest refugee camp.

<i>DAN</i> Alright let's go, McCarthy Way.

[music] [tranditional Greek music] <i>DAN</i> The island of Lesvos birthplace of Ouzo and Nobel laureate poets is steeped in history and legend.

When we looked out over the Aegean Sea we could see the shores of Turkey only six miles away.

It's this route that in the last five years over a million people chose to cross on inflatable boats to find a gateway to Europe.

Many of the island's inhabitants are in fact the descendants of refugees that made the same crossing during WWI.

It's hard to imagine that the island home to some 80,000 people in 2015 alone hosted more than 400,000 refugees.

<i>MICHAEL</i> On our first trip to Greece our mission was to understand our users.

Sitting in a LA classroom watching the documentaries we had or doing the reading we'd done we didn't really know who or how our users were going to interact with whatever we made.

[bell tollls] The church and the tiny little harbor I think for me, it's one of the most beautiful pictures somebody can have.

Understanding the local context required an advisor with practical knowledge of the community.

Someone who has been leading local development projects on the island for the past 15 years.

And that person was Tasos Perimenis.

There are a lot of things that I'm eager to explore with you and see it through your eyes.

The island of Lesvos it's been in the spotlight.

Senators from the United States The Pope everybody has visited the island.

And the local people they don't really understand why or the way they see it is that you visit the island because there is a crisis going on and, you just... those who visit the island you want to be in the spotlight as well.

[seagulls] <i>NEWS ANCHOR</i> The Greek island of Lesvos has run out of places to bury all of the bodies given the influx of refugees that are losing their lives trying to cross the border into Greece.

These days we don't have enough space to bury them.

At the moment we have more than 60 bodies at the morgue.

We've even placed containers outside in order to store the rest of the bodies until we can bury them at the new cemetery [phone rings] Thank you so much for your time.

As young American students what can we do to help the community that's original and that could make an impact?

[speaking Greek] And I'm wondering I'm sure you've seen a lot of NGOs and maybe even university groups.

What have you seen them do well and what have they done really poorly?

[speaking Greek] Everybody knows now Lesvos as the island of mysery or refugees.

But it's not like that.

And... it's unbelievable to see all the negative publicity.

When you see from far away from the luxury of your couch on the TV bad pictures of people suffering arriving here and you don't know what's behind that I'm looking through the eyes of the students sometimes I can see their naivety in a way.

This will not only educate them It will mature them because they need to be exposed.

[laughter] How many sisters do you have?

<i>MAYRAM</i> One sister.

How old is she?

<i>MARYAM</i> She is nineteen.

Oh, so you guys are like friends then.

Cuz your ages are so similar.

That's nice.

In your classes were there a lot of women?

No.

We were four.

Four women!

Out of how may people?

Thirty five.

Wow!

Same in the U.S. almost They're trying to get more women in computer science so it's amazing that you were one of four women.

Maryam and I were talking in the elevator and I asked her "Are you nervous about going to the camp today?"

She said: "No."

"Not at all."

I said: "Okay, well we're so nervous."

You're so incredibly brave.

She was like: "Not at all."

You should also...

This is not something to be nervous Because all people there different people from different places from different organizations especially in the camp.

So I will help you.

For translating maybe in the camp because many Afghans.

We're thankful for that.

[music] <i>BURCIN</i> You've been in Moria for three years?

Yes, me two and a half years.

This guy three years.

This shower.

My wife and my kids here shower.

Sit down here.

And this here, shower.

Yeah everyday here.

We escaped from Taliban.

Taliban are everytime warning us My brother has died.

Taliban has attacked my brother.

Now this is my...

I was in the bank.

Yeah, loan officer.

Family loan officer.

I'm very worried about my children.

I'm having difficulties with children as a mother of three and I see kids running around and they're my kids' age.

So that's, ah, that's concerning.

Moria no good, my firend.

Going into it, we were told this is gonna be a pretty a horrible site to see.

It's a very squalid place.

It's very dirty.

There's, you know, maybe sewage everywhere And then you know you get to know these people.

and you learn that they're educated.

They had a life before.

They lived in nice houses.

They had great families where they threw birthday parties for thier kids.

they went to the movies and now they're in the most hopeless place in the world.

My name is Mohammad Sadiq Hakimzada and I'm from Afghanistan.

She's Raihana Hakimzada, she's my wife.

And Mohammad Irfan Hakimzada he's my big son.

And also nice, cute guy he's my small son Mohammad Rizwan Hakimzada We are four in a family and we are right now living in Moria.

It's me that's a U.S. Army truck and, ah, one of my... His name was Joseph.

This is me and my wife We were in Turkey in a restaurant.

Yeah, it was in Afghanistan.

<i>DAN</i> They're very happy.

Yeah.

We had a good life but unfortunately the Taliban, didn't let us.

I got this warning letter from the Taliban in 2015.

The Taliban wants from me to thelp them.

If I don't want to help them they will, ah... they told me they will kill us.

[music] <i>DAN</i> We told the students we were here to build empathy not sympathy based on the belief that refugees are our fellow brothers and sisters But when you think like that there's a short line from having local and refugee friends and caring about their problems to thinking up American solutions for them Not to mention that many of the people we met came from countries where American intervention made life more complicated I started to be a good interpreter for U.S. Army.

This is my first batch of Coca Cola which we recieved from Dubai for U.S. Army Everything is left behind.

[soft guitar playing] I lost everything.

Welcome!

If you have open minds open hearts open souls and you want to serve humanity Welcome!

If you want to do business let's stay in this meeting.

And say: "Nice to meet you" "Goodbye!"

You want to offer your service?

Perfect!

I love you!

I need you.

We need you.

How much money is really being like given to the local economy?

I have no idea.

I think it's...

There's a lot of, again, politics There's a lot of weird stuff obviously going on.

Moria has become synonymous with the camp.

Although Moria village across the street has been there since antiquity.

We had to get close to the people and listen to their stories.

including the islanders on whose land the camp was built.

Moria...

It's not a refugee camp that takes care of the refugees Moria right now is a jail.

A knife here He told me: "Give me money."

They're staying here they don't know what to do.

Open up the border to let them leave and to have the correct number of people living here.

And, apart from that have the standard of living conditions.

I am alone.

Nobody knows me.

Nobody helps them.

They should not be kept on the island.

It's hell.

"Talk and I'll kill you."

Unemployment is so high anyway.

I don't have any clothes, friend.

Lesvos, island of despair.

And stop this war.

They're all saying: "We want to go home."

Killing.

Abused.

I am a human.

<i>ERNA</i> What is the next step?

What is the next step after this?

Do you know?

I think... we have not any future.

I kind of tried my best to compartmentalize my own feelings, and, you know try not to show them in front of these - in front of refugees.

Because I didn't want it to be like a charity case.

Like, we're just coming there because we feel sorry for you.

[music] I came back, and, you know, I went to therapy.

Did all of that, quietly.

I just thought that was the best thing for the refugees because it's not about us and our feelings it's about helping them.

<i>MICHAEL</i> I think the moment that the class became incredibly serious and almost therefore incredibly inspiring was... being in the Safe Zone in Moria.

Did we learn enough to get a good starting point?

I think absolutely.

I think we accomplished the mission in terms of equipping ourselves to go back to LA, start prototyping start innovating.

[music] <i>BRAD</i> Failure is mandatory.

Because these students have been trained to do everything in their power to avoid failure.

You want to fail as early as possible on the smallest stage as many times as you can to learn what works and what doesn't work before it counts.

Brad keeps saying failing is mandatory but I don't think failing in this class is acceptable.

We're grading them students are taking the course for a grade and they care about their grade and yet we're telling them don't focus on that but focus on the lives.

Complete shift of mentality.

It's like a dating app it matches you with the right doctor.

<i>DAVID</i> You're going to complicate things by adding a lot of constraints in terms of sourcing materials recyclability of materials demountability of materials My team was really the only team who ended up pursuing this water issue.

Um, what can we do with water?

And I think that's probably just cuz I was pushing it on them so much.

<i>LINNEA</i> The UNHCR standard jerrycan is what we all see when we go on Google.

It's made of HTPE.

It has one handle and one cap.

It's really hard to carry especially when it's full of 10 liters of water.

What did we come up with?

The improved jerrycan a portable reusable water container in a backpack design with a filtration component and separated inlet and outlet valves.

[music] You'll pay <i>BURCIN</i> And then something comes to me or no?

You'll get an email confirmation That you're payment and been recieved.

Okay.

And then... now we're in the backgorund transferring your money to a local store.

We're building Duet to aim to create a philanthropic service that revolutionizes the way philanthropy is currently done.

Imagine that you are surfing Amazon and you're buying paper towels Duet notifies you that a resettled refugee currently also needs paper towels.

Big chartities and big organizations can't provide those items because they're so unique But Duet can put those products in peoples' hands.

[music] Again we're missing that.

Keep writing it.

Not feasible.

Like fictional.

Write that fictional.

Safar is... pretty much the North Star for me.

We're aiming it to become the North Star for refugees.

When they get off the boat They need guidance.

They need something they can trust something that can show them the light.

That is what Safar is to me.

We cannot dive into it much our projections will be very limited about how we're going to expand from there Okay, you're building an app.

Is it only for Moria and Kara Tepe?

And that's it, end of life?

That's it, it's done.

<i>For the short term, yeah.</i> The reason we're asking you all these questions is precisely because you can't say "There's no way to know this."

It's to force you to say "What do we know?"

The project is... heavily focused on the data we have for the Moria camp.

Please let me finish.

<i>DAVID</i> I'm gonna interrrupt you because we already know It's important that I finish.

<i>DAVID</i> No, because you're saying the same excuse again and again and again and we get it.

<i>OMAR</i> I want all three of you... Do it quickly too Cuz I'm gonna get frustrated.

<i>OMAR</i> ...to please listen to us.

It's important.

If you do not listen We cannot communicate.

I was not saying that we have limitations this is what we are working on.

<i>DAVID</i> What is this?

The project is mainly focused on the data we have and how we're addressing the problem in Moria camp.

The NGOs that we're working with if we already have those relationships with them it would be easy then Um, we could have... it's still the same NGO so we don't have to establish a new relationship to expand at least that way.

What you're saying is a strategy.

That's what we want to hear.

If you're like: "Well..." "We're just working on Moria" "And we don't know anything else."

That's not ok.

Okay, that was my concern about... <i>DAVID</i> We're not going to grade you on your accuracy.

I'm not taking it for a grade at all.

So my concern was... <i>DAVID</i> Good answer.

Most of the expansion will be based on assumptions if that's okay then.

For someone to think that I'm just doing this for the grade despite everything that I've given up to get how far we are already, um... Definitely rubs me the wrong way.

[sewing machine] [music] There is this idea of an inflatable jacket Arya thought of it He found that frogs when they're cold will kind of put air into their neck and that will keep their face and internal organs warm.

[frog sounds] <i>DAN</i> Sell us on PalmPack.

Let's do that.

Okay.

So imagine... it's raining outside of your house... you get out Okay, sorry, can I start again?

So you get, so...

It's a Tuesday morning You get outside your house it's raining there's a slight chill in the air you sort of feel cold.

I can do much better than that.

So what is clothing?

For a lot of people...

Okay, no, no.

They don't have anything.

Ah, dammit.

I have to think about this, Dan.

We've never Yeah, we've not thought of this It's a very interesting aspect.

PalmPack is the ideal emergency relief for a displaced person jacket.

The idea came about when when our team traveled to Greece last September and they kept telling us winter is coming and we are not prepared for winter we're specifically designing a jacket for the refugee experience.

So this jacket for me is more about hope.

It's the hope that you'll be able to walk outside your house in freezing temperatures and try to get food for your kids.

Traditional sewing would not work.

I did some Googling and I found this random company in Canada that uses a material called, um TPU coated nylon thermoplastic polyethylene coated nylon they use to make Packrafts [music] I sent him an email I was like: "Hey, I'm trying to build this jacket."

He was like: "I don't know how comfortable you're jacket's gonna be."

"But it will hold air in for sure."

"And you should use this fabric."

Okay, I can figure out the comfort later.

I just need the air to work.

For now.

Got the fabric and immediately as I got it I opened it and just started playing with it.

<i>BURCIN</i> It's a big problem Keeping people warm in these camps.

And I like the passion of the team members trying to make it happen.

I'm worried about the jacket not from the technical perspective but from the cultural aspects.

I'm not sure how much people will like to wear a jacket like this.

Maybe men, yes.

I have my doubts about women.

And also... Nobody wants to wear a uniform, right?

I don't know how much they will be able to differentiate so that it doesn't look like a uniform of Moria.

And the heat from your body will warm the air in the air around you.

<i>BRAD</i> I question a little bit Wether they really validated the problem.

Because I think their jacket could be...

It will likely be more expensive than the ones given out.

So they will have a tough challenge in proving that a more expnsive jacket will last longer and work better and ultimately be worth the investment.

[music] <i>BRAD</i> I like the idea that The water goes from One bladder into another bladder.

I think that's brilliant.

What reallly excites me about our shower idea is that having a personal shower just for yourself might just improve somebody's mental state.

Just having a place you can go to whenever you want to and clean yourself after a hard day at the camp.

I think it could really improve somebody's quality of living even for a short time or a short period.

[Spanish street singer] <i>ERNA</i> What are you doing in Berlin?

I'm waiting for the decision for my application decision.

I applied for asylum.

How is class going?

There's a lot of complicaitons with our, uh... product.

Our biggest problem is the drainage.

I don't know if anyone is going to take the bucket and walk to drainage and carefully throw it in there.

Yeah.

I hope women can be able to use it.

Because for women it's the hardest, right?

Yeah.

It has to be very private.

It has to be very sturdy.

So it's just a private area.

for showering.

Not water, not sink, nothing.

Ugh... Yeah.

My issue to be honest with you guys there isn't a lot of design iteration and you're in a design phase.

You drew them, you measured them you calculated them you modeled them.

Because my concern is I'm not seeing that iteration.

And as a designer the only way I make my decisions or evaluate other people's decisions is I got to see the iterations and all I'm seeing is one model and two sheets so it freaks me out.

<i>BURCIN</i> I really need to see the full product.

And I need one of you guys to shower in this thing.

Are you gonna feel safe?

Are you gonna feel comfortable?

Is it gonna work?

Is it gonna leak?

I mean we have a shower we don't have a drop of water in that shower yet.

That scares me.

Where is the shower?

I need this shower.

Because right now what I see is air.

We're talking about air.

Where's the shower?

After that conversation I left the class very frustrated.

But then the following week [music] <i>BURCIN</i> I walked into the classroom There was something like a shower.

I was like "Yes!"

Finally I meet the shower!

So there is a shower.

Even though it was, ugh not where it's supposed to be.

But I wanted to get into that shower.

I told them: "Make a shower for me."

Even if it's not what it's supposed to be.

When I saw that there is a shower curtain and there's some kind of a basin.

I think the thing that progression is interesting from instructors' perspective.

[classroom chatter] You could literally make a photo showing your backpack and 700 bottles.

[sketching] Which team is most likely to succeed?

<i>DAVID</i> It depends on how you define the metrics of success.

[music, 3D printer noise] [hammering] [clasroom chatter] I'm really excited about the project right now.

I won't wait for everyone else to catch up [music, sawing] <i>ERNA</i> Everyone is waiting for the shower Everyone has very high expectations.

This is real life Now we're testing a real thing It's not just a concept anymore.

I had an internal debate.

Are we just making air because it's cool?

Is the air jacket really helping?

Something that no one knows we're getting our prototype the same day like a couple of hours before our flight.

My fears with Duet are that we're not going to be able to adequately represent the narratives of these people.

I have two days left to come up with a passport and a visa.

We talked to some NGOs and they were saying: "You cannot launch this until it's completely perfect because if you spread one bit of misinformation your reputation will be ruined in the camp The first trip was more discovery of problems.

But this one is basically something that hits me dearly.

Which is about getting user feedback.

Refugees hate the products or love the products.

It's going to be extremely valuable for the teams.

That's really the whole thought behind user design that you thought of a great idea that might work here in the states and that you think is really cool.

And even if you think it's really cool and you think it's the best idea if your users don't want it it's not the correct idea.

We have to go out and test and see to make sure.

[music] I was looking at the silhouette across the sky and I realized that's my home country Turkey, which is only 10 kilometers away.

[music, boat motor] I am... quite fearful we might not be able to deliver what the people need here.

We'll be coming from the field straight to UNHCR.

We want them to speak their mind and give us feedback so we go home and change it.

The needs are big And, um... stakes are high and, um...

I'm not sure we have the right products quite frankly.

[steel doors] [children playing] <i>BRAD</i> We went up into Moria with an interpreter and their jacket.

<i>ARYA</i> So first... <i>BRAD</i> Suddenly It turned into three people who wanted to share their opinions and then suddenly there were 25 people huddled around.

Then the team broke into different groups.

And we had a group of women talking And Aria suddenly finds people who speak Hindi.

And now he's talking himself in Hindi with some other people who live in the camp and it was fantastic.

We were interviewing this girl from Turkey and this other one from Iran and they were next to each other.

And she had a baby in her hand and the one thing that she said we finished our testing finished everything, put our product away.

And right when we were leaving, she said: "If anything I'll put one more feature in this jacket."

And she went on to say that the feature would be Um... wings so that she could fly away from here.

and I think that just struck like... <i>JOSH</i> All of us.

Extremely emotional.

It's such a, like, [sighs] I don't think I've ever felt something the way I felt in my entire life as I did in that... that five-word sentence that she probably said.

They're waiting for water.

To drink.

<i>LINNEA</i> For water?

For drinking?

Yeah.

Drinking and washings.

Would you like it better if it could heat the water?

Yeah, yeah.

Better?

Yes.

[speaking Farsi] Why don't you drink the tap water?

The tap water is not good for health Tap water is not good for health for drinking, for washing their hands for burshing their teeth.

Did someone from the camp tell you that or did you just hear that?

No, no I think, just my idea.

We had to actually test the water there's no point in doing a filter if water is pretty clean.

These samples here are from a tap on site in the camp.

So directly from the tap no human interaction just the water itself.

And as you can see, they're all pretty consistent, this orange color the gel rests at the bottom which shows that it's a negative test.

there was no, um coliform present which would indicate any sort of fecal contamination.

I think it's really interesting because we've encountered this whole problem of people not feeling like it's safe to drink the tap water and all my tests are showing that it's okay to drink Maybe it's, um it doesn't taste great maybe the bottled water tastes better.

And so I go the next morning and I'm like, I have to try the water.

I don't understand why no one's drinking the water.

So I fill up my bottle I'm drinking it.

Maybe it was a little salty but nothing out of the ordinary.

I'm just confused.

Why is no one'drinking the water ?

The guide we were with he was like starling like What is she doing?

Why is she drinking the water?

And I'm like: "No, it's safe."

"I'm telling you, I've tested it."

"I'm drinking it myself."

"It's safe to drink the water."

He's like: "No, we don't drink the water."

I heard so many crazy things: If you drink the water your hair's gonna fall out.

I heard if you drink the water your teeth will fall out.

I've heard "The government has told us don't drink the water."

"The policemen tell you don't drink the water."

I don't think anyone really ever tells these refugees when they get to the camp you can drink the tap.

They just show up they're handed a bottle of water and that one moment alone just is enough to tell them don't drink the tap.

How do you guys necessarily do outreach?

If you have a new service or a new class?

We have community meetings we have the health meetings.

There is a lack of information.

What times we work what we offer or not.

I think every organization suffers from this issue.

So do a lot of people for dentistry come to you first?

Or are they redirected from a different NGO?

Do you know?

Both.

User testing was very helpful.

We ended up getting a lot of similar repeated feedback Of not only things they like But things that, um... Common mistakes they would make in operating our app.

Okay, we clearly made a mistake then in designing the user interface If they keep on thinking they can click on this button and it's not a button to click.

Eight.

Eight to ten I would say.

Ten.

Eight to ten, yes.

Thank you.

The big question mark hanging over the second trip was whether or not we were gonna be able to successfully integrate local stores into our system.

We're only in Greece for another week.

But afterwards, can we email you?

<i>STORE OWNER</i> Yes of course.

Whenever we want to do the transfer And then let you know that someone's gonna pick up an item, through email?

Awesome!

Thank you so much!

We onboarded six partner stores.

I think we're the only group that actively wanted to engage the local community.

And I think that probably excited them.

A lot of the other ones, like the needs are very dire, but they're pretty much geared toward refugees.

Whereas they said they haven't really seen any solutions that do engage the local community.

and I think that's something that our team is working on and the other groups haven't really touched upon.

So, that's pretty exciting.

If we can stay in touch with you and if you could let us know what are some things your family needs.

We willl donate the money to the store and then you would be able to pick up the item from the store.

[hammering] <i>BURCIN</i> I was in that low tech lab with them and I'm really frustrated because what I've seen is most of them with their hands in their pockets and Loay building and they're watching and managing I'm like: "Oh my God you guys are not managers you're supposed to be there doing this."

They had a group of people scheduled to present a shower with them in a Kara Tepe at 10:30.

All of these people showed up ready to collaborate with them to learn to try their shower and the team was not ready.

The team was not even there.

The team did not have their shower completed.

These people waited a good hour and then they got really frustrated and they started leaving.

They brought their shower over but it wasn't complete and they left some tools back so they couldn't complete it.

They lost all their opportunity.

They had all these eager people and a private space and they just squandered it.

It wasn't communicated to us what time we were supposed to be here so that was another big fail.

<i>BURCIN</i> My hope is they've seen that it can be done it should be done it's not that complicated to do it and they will go home and reiterate and do it themselves get the feedback they need and move on.

The most important thing is our relationship with people here and we've kind of jeopardized that today.

How would he heat the water?

I'm scared that, you know nobody would want to buy this or distributed it.

Um, and I'm... obviously mostly scared that the refugees will hate it and it will be of no use to anyone.

[speaking Farsi] There is no, ugh what kind of water?

There is a water here.

You can take the water from the... ugh, toilet, I think.

Right?

From the sink.

They wait two hours in line.

So they have to go way up and take a bucket by hand.

I think if my worst fears happen...

I'm also not really good at accepting failure.

I think the biggest failure is if we give up altogether and just, you know move on with our lives and not ever think about this again and this was just a class.

Whatever our final product ends up being needs to be very sturdy.

It needs to be very difficult to steal or otherwise damage.

While we were here our shower... We went to lunch and our shower was stolen.

And so we learned that we can't really plan to put them outside of containers.

We really need to be planning on putting them inside so it's harder to steal.

[birds chirping] We're trying to make a jacket Um, that's for winter clothing that's specifically designed for for people here for the refugees.

So nice.

I like it.

Warm?

Warm, yeah.

Is it better on the inside or outside?

Oh, inside.

<i>ARYA </i> Our next feature...

Trying to picture myself in these camps what problem would I want to fix.

Um, is it to be honest is the first thing that I'd fix warmth?

No.

So in that sense you know maybe we should fix a different problem.

The only way to fix the problem is for Moria not to exist.

So... you kind of have to choose something and try to innovate to help them.

I don't know.

[faucet running] <i>LINNEA</i> Is it nice to be able to have the water here?

to do the dishes here?

<i>SADIQ</i> For me, it is good.

This is easy.

It's easier.

Yeah, yeah.

It's good.

Thank you.

Thank you too.

We're so appreciative of you helping us.

I don't think about myself.

Now Just I'm thinking about my kids future.

They should be going to school should be finishing their education and cuz of this...

Sorry.

No, that's okay.

<i>LINNEA</i> You know, we came here as engineering students we came here to bring these products we've been working on for months, and months and months.

And on the one hand you know, our research everything, all of our work is pretty validated.

We see there's a need for this stuff But then for me at least on the other hand I don't want to say there's no point in all of this but Really, if there's one thing we do it's help all of these people get out of here.

That's what's been really hard for me we've met so many good, amazing, talented skilled, intelligent people and they have to live in this place, and it's it's so hard to see.

It's tough, because next week, we're gonna wake up and we're gonna be fine and we're gonna have our regular we're gonna about our day as if nothing not as if nothing has changed but even if we do keep this in mind and even if this does make us think about how we go about our daily lives it's still not going to make them leave.

They're still going to be here.

[music] <i>JOSH</i> The biggest takeaway for me from just in terms of the population these are just normal people that are in a tough situation.

And that's pretty grounding.

Safar is a real corporation now.

We have a team here in California.

We've established a team in Greece.

And we also have a team in India.

I'm an average guy who for the most part of his life didn't have any papers didn't have any education didn't even speak the English language.

Yet, here I am launching a global platform an app for the global refugee population.

We've had over 130 unique donors over 10,000 dollars injected into the local economy through those donations and over 300 items put in the hands of refugees.

By the end of this year we're looking to radically increase those numbers to , you know, many, many, many more families than that.

Thank you Duet!

Duet could help homelessness in LA.

We've had conversation with people about how how it could help with the response to forest fires or earthquakes or helping people who are just getting out of prison, or... You know it's...

It's quite amazing now that I think we've identified this thread.

[music, kids playing] I came to realize that maybe our mission is not to just develop products that are going to partially solve some of the issues.

That maybe our mission here is to develop people human beings engineers non-engineers who learn to be designers and engineers to have the determination and desire to help others.

In some ways, that is a defeatism to sit there and accept that maybe we don't end up with five products.

But that we do end up with a cohort multiple cohorts of people who have left with a whole different sense of commitment to shaping a better world, to helping people.

Life is about rolling with punches, right?

It's about falling down nine times getting up ten.

Official!

There are tough times ahead Keep trying, and you will break through.

[music] <i>DAN</i> Many times in this journey it felt like we were trying to remove water from a sinking ship using only a spoon.

Coming back to our homes to tell our families that the job can never really be finished.

The problems are bigger than us and we will fail more than once.

But does that mean we shouldn't try?

That's the foolishness and inexperience of youth, I guess.

And maybe why this new generation is best positioned to take these problems head on.

They're willing to fail.

What we learned is that it's not about the shower.

It's about Erna.

It's not about a backpack.

It's about Linnea and the Hakimzada family.

It's not about an app.

It's about Maryam.

<i>DAN</i> There's a lot of things you've learned and a lot of things you take away with you but what's the one big thing from looking back and where you are now the one big lesson for you.

The one big thing...

If there's anything we can do it's push for large, systematic change.

That's the only way we can rid of such a place or such experiences people are going through.

[music] <i>ANCHOR</i> Fire has swept through Greece's largest migrant camp on the island of Lesbos.

Officials say multiple blazes broke out overnight at the Moria facility prompting a mass evacuation.

Thousands who had little more than a hope to grasp onto have even less right now.

Moria fire!

<i>DAN</i> "Give me wings so I can fly away from here," is what the young woman told Josh and Arya But the refugees of Moria got tired of waiting for wings.

COVID-19 had reached the camp and authorities immediately enforced a total lockdown.

Then one night a fire broke out in the camp and spread quickly.

In two days Moria was ashes.

Everyone got out alive but tens of thousands were now without shelter.

Moria a symbol of our collective failure was erased from the face of the earth.

Despite protests from refugees and locals who called for Moria never to be rebuilt again a new camp rose in its place in a matter of days.