BOSTON, CRIMINAL CHARGES APPEAR IMMINENT IN THE HUSH MONEY CASE AGAINST DONALD TRUMP.

TWO CRIMINAL DEFENSE LAWYERS DOING ME.

AND WHAT THIS WILL MEAN FOR THE FORMER PRESIDENT'’S REELECTION CAMPAIGN.

CLOSE CALLS IN THE AIR AND ON THE TARMAC TO SCARE HAVE EYES ON THIS FLIGHT SAFETY.

HOW WE CAN FEEL SAFE LINE.

-- FLYING.

AFTER YEARS OF ALLEGATIONS AND A SLEW OF LEGAL ISSUES, IT LOOKS LIKE CRIMINAL CHARGES ARE NOW ABOUT TO CATCH UP WITH DONALD TRUMP.

PROSECUTORS IN NEW YORK ARE EXPECTED TO INDICT THE FORMER PRESIDENT IN THE NEXT COUPLE OF WEEKS OVER HUSH MONEY PAYMENTS MADE TO PORN STAR STORMY DANIELS AHEAD OF THE 2016 ELECTION.

THE MANHATTAN DISTRICT ATTORNEY'’S OFFICE HAS INVITED TRUMP TO TESTIFY BEFORE A GRAND JURY IN THE CASE.

IT IS A STEP THEY ARE REQUIRED TO TAKE BETWEEN -- BEFORE MAKING INDICTMENTS IN THE CASE.

THE FORMER PRESIDENT AND HIS ATTORNEYS HAVE NOT YET RESPONDED TO THIS INVITATION BUT LEGAL EXPERTS ACROSS THE BOARD EXPECT HIM TO TURN IT DOWN.

>> NO WIND DONALD TRUMP AS WELL AS I DO, UNDERSTAND THAT HE DOES NOT TELL THE TRUTH.

IT IS ONE THING TO LIE ON TRUTH SOCIAL, IT IS ANOTHER TO LIVE BEFORE A GRAND JURY.

CRYSTAL: THE CASE CENTERS AROUND A $130,000 PAYMENT MADE TO DANIELS TO KEEP HER QUIET ABOUT AN ELECTION AFFAIR SHE HAD WITH TRUMP A DECADE EARLIER.

HE HAS DENIED HAVING THIS AFFAIR.

HE ALSO DENIED HAVING KNOWLEDGE OF THE HUSH MONEY PAYMENT WHICH IS FORMER ATTORNEY MICHAEL COHEN, THE MAN WE JUST HEARD FROM.

COHEN SPENT THREE YEARS IN PRISON AND TESTIFY THAT TRUMP DIRECTED HIM TO PAY OFF DANIELS AND TO PROVE IT, HE SHARED ONE OF SEVERAL PERSONAL CHECKS ADDRESSED TO HIM AND SIGNED BY TRUMP WHILE HE WAS IN THE WHITE HOUSE.

TRUMP IS TAKING TO TRUTH SOCIAL TO CALL OUT THE MANHATTAN DISTRICT ATTORNEY, CALLING THIS CASE A WITCH HUNT.

HERE IS HOW THE DA RESPONDED.

>> WE FILED THE FACTS, DOES NOT MATTER WHAT PARTY YOU ARE.

$130,000 I AM JOINED NOW BY A COUPLE OF EXPERTS.

RON SULLIVAN, A HARVARD LAW PROFESSOR AND FORMER ASSISTANT U.S. ATTORNEY DAN SMALL, NOW A PARTNER AT HOLLAND AND KNIGHT.

WELCOME, GENTLEMEN.

>> THANK YOU.

CRYSTAL: I WANT TO START WITH TRUMP TESTIFYING.

DO YOU BELIEVE HE WILL TESTIFY?

>> ABSOLUTELY NOT.

>> GO AHEAD.

>> TRUMP GAVE A DEPOSITION IN A CIVIL CASE BROUGHT BY THE NEW YORK AG AND HE REFUSED TO ANSWER QUESTIONS BASED ON THE FIFTH 400 TIMES.

THE CHANCES THAT HE WILL DO ANYTHING DIFFERENT OR NONEXISTENT.

HE IS NOT COMING.

>> I AGREE 100%.

IT IS SIMPLY NOT IN HIS INTEREST TO DO IT.

THE PROSECUTOR'’S OFFICE DECIDED THEY WANTED TO INDICT AND THEY DECIDED HE IS GUILTY OF SOMETHING.

COMING IN AND PUTTING TESTIMONY UNDER OATH IS ONLY GOING TO BE TO THE DETRIMENT OF ANY DEFENDANT, PARTICULARLY FOR HARD TO CONTROL CLIENTS LIKE DONALD TRUMP.

IT WOULD BE A DISASTER FOR HIM TO GO UNDER OATH.

CRYSTAL: WE MENTIONED THIS IN THE SET UP HERE.

YEARS OF ALLEGATIONS HERE AND SEEMS IT IS NOW PLAYING OUT IN MANHATTAN.

>> IT IS ODD, OF ALL THE INVESTIGATIONS GOING ON, THE JANUARY 6 INVESTIGATION AND THE FALL SELECTION CLAIMS, THIS DOES NOT FEEL LIKE WHAT SHOULD BE THE FIRST ONE OR THE MOST IMPORTANT ONE, BUT THAT IS JUST NOT THE WAY IT WORKS.

WHOEVER HAS THE EVIDENCE AND BRINGS THE CASE, BRINGS THE CASE.

WE WILL HAVE TO SEE WHERE IT GOES.

CRYSTAL: RON, DO YOU THINK THAT OTHER CASES WILL START MOVING MORE QUICKLY?

>> I THINK SO, NOT NECESSARILY BECAUSE OF THIS CASE, BUT I THINK THE INVESTIGATIONS, ALL OF THEM SEEM TO BE APPROACHING THE END STAGE.

THE DOMINOES WILL START FALLING ONE AFTER THE OTHER.

WE WILL JUST HAVE TO SEE HOW THIS PLAYS OUT.

I SUSPECT THERE WILL BE ONE OR TWO MORE INDICTMENTS.

>> IT IS IMPORTANT TO REALIZE, WE ARE APPROACHING 2024 AND NO PROSECUTOR WANTS TO INDICT A POLITICAL CANDIDATE IN AN ELECTION YEAR.

THEY REALLY HAVE TO MAKE THE DECISION WITHIN THE NEXT SEVEN MONTHS OR THEY WILL BE MORE SUSCEPTIBLE TO CHARGES OF BEING POLITICAL.

CRYSTAL: WHY IS THAT?

>> IT IS A LONG-STANDING NORM AND I THINK A GOOD ONE AMONG DEPRESSIVE JUICERS -- AMONG PROSECUTORS THAT YOU DO NOT WANT TO INDICT A SITTING CANDIDATE.

EXECUTORS ARE SUPPOSED TO BE FAIR.

FAIRNESS EXISTS WITH ACTUAL FAIRNESS AND THE APPEARANCE OF FAIRNESS.

THE PROBLEM WITH THE INDICT AND A POLITICIAN DURING AN ELECTION YEAR IS THAT THE OFFICE WILL BE SUBJECT TO CLAIMS THAT THEY DO NOT APPEAR TO BE FAIR.

YOU WANT ACTUAL FAIRNESS BUT YOU ALSO WANT THE APPEARANCE OF FAIRNESS SO PROSECUTORS AVOID INDICTING DURING AN ELECTION YEAR SO AS NOT TO INTERFERE WITH THE DEMOCRATIC PROCESS.

CRYSTAL: AND, WE HAVE THIS CHECK.

WE HAVE STORMY DANIELS'’ TESTIMONY OR AT LEAST A DEPOSITION.

WE HAVE MICHAEL COHEN'’S TESTIMONY.

WHEN YOU THINK THE SUCCESS OF THE CASE WILL BE?

>> IT IS A TOUGH CASE ON THE FACTS AND THE LAW.

ON THE LAW YOU ARE LOOKING AT A RATHER NEW IDEA THAT FALSIFYING RECORDS IN SUPPORT OF A CAMPAIGN FINANCE OR TAX VIOLATION IS A CRIME.

ON THE FACTS, MICHAEL COHEN HAS LIED, SHE PLED GUILTY TWO CRIMES.

STORMY DANIELS HAS ADMITTED THAT SHE LIED.

THESE ARE NOT THE WORLD'’S GREATEST WITNESSES.

YOU HAVE TO WONDER WHETHER THE DISTRICT ATTORNEY IS MOVING FORWARD NOW BECAUSE HE HAS OBTAINED OTHER EVIDENCE.

FOR EXAMPLE, THE CFO OF THE TRUMP ORGANIZATION SITTING IN JAIL NOW AND MAY HAVE DECIDED THAT JAIL IS NOT WHERE HE WANTS TO BE AND MAYBE HE COULD FREE HIMSELF SOONER BY COOPERATING.

YOU HAVE TO WONDER IF THERE IS SOMETHING ELSE GOING ON.

CRYSTAL: RON, WHAT DO YOU THINK?

>> I AGREE.

ON THE ONE HAND, THESE SORTS OF CASES ARE EASY FOR PROSECUTORS BECAUSE YOU HAVE PHYSICAL CANCELED CHECKS.

YOU HAVE EVIDENCE THAT IT IS THERE.

IT IS VERY HARD TO ARGUE WITH.

BUT WHAT IS RELEVANT HERE IS THE INTENT THE ACTOR HAD WITH EXECUTING THE CHECK.

OR EVEN IF DONALD TRUMP KNEW IT WAS BEING EXECUTED.

HE WILL BE ABLE TO BRING IN EVIDENCE TO SAY I DO NOT WRITE CHECKS, I AM A BILLIONAIRE, I HAVE ACCOUNTANTS WHO DO THAT SORT OF THING AND I DO NOT KNOW WHAT THEY ARE DOING HALF THE TIME.

I IMAGINE IT WILL BE DIFFICULT IN THAT SENSE BECAUSE THEY WILL HAVE TO PROVE THAT TRUMP KNEW ABOUT IT AND BECKY INTENDED -- AND THAT HE INTENDED.

WE SHALL SEE.

CRYSTAL: DAN, YOU HAD MENTIONED THAT DONALD TRUMP MAY NOT BE THE EASIEST CLIENT TO DEAL WITH OR MANAGE.

NOW WE ARE TALKING ABOUT ALL REELECTION CAMPAIGN IN FULL SWING.

HOW DIFFICULT IS IT FOR A DEFENSE ATTORNEY TO TRY TO DEFEND DONALD TRUMP ON THE CAMPAIGN TRAIL AND IN A COURTROOM?

>> I HAVE REPRESENTED SEVERAL GOVERNORS AND OTHER POLITICAL FIGURES.

THAT IS NOT THE RIGHT ENVIRONMENT FOR BEING IN COURT.

THEY ARE PEOPLE WHO ARE USED TO SPEAKING THEIR MIND.

TRUMP IS ALREADY CALLING THE INVESTIGATION A WITCH HUNT.

IT WOULD BE VIRTUALLY IMPOSSIBLE TO CONTROL HIM ON THE WITNESS STAND.

IT IS A HIGH RISK ENTERPRISE ON BOTH SIDES.

CRYSTAL: RON, HOW WOULD YOU TRY TO MANAGE A CLIENT LIKE THAT?

>> I THINK CONTROL IS THE RIGHT WORD.

I HAVE REPRESENTED MY SHARE OF POLITICIANS AND THEY HAVE MADE A LIKELIHOOD OF BEING ABLE TO CONVINCE PEOPLE BY TALKING.

THAT SKILL IS OFTEN TIMES NOT THE BEST SKILL IN A COURT OF LAW.

WHAT YOU HAVE TO DO IS CONVINCE THEM TO TRUST YOU.

THAT IS NUMBER ONE.

IF THE CLIENT TRUST YOU, THEN YOU ARE ABLE TO SAY TO THE CLIENT THESE ARE THE THINGS WE HAVE TO DO.

IF YOU DO NOT DO THESE THINGS I DO WILL BE CONVICTED AND GO TO JAIL.

WE CALL THAT A COME TO JESUS SPEECH.

OFTENTIMES, A CLIENT WILL SAY THIS IS WHAT I NEED TO DO.

THE START OF IT IS TRUST.

YOU REALLY HAVE TO EARN THE CLIENTS TRUST.

CRYSTAL: AND, AS THIS CASE PLAYS OUT, WILL ATTORNEYS ON THE JANUARY 6 MAY BE WATCHING THIS CLOSELY?

>> THEY ARE WATCHING OF COURSE.

THEY ARE WATCHING IT FOR WHAT TRUMP WILL SAY.

AND ALSO, WHO ELSE IS OUT THERE THAT MIGHT BE ABLE TO PROVIDE TESTIMONY?

A LOT OF SPECULATION ABOUT WHETHER THE CFO IS TALKING.

IF HE IS TALKING, THERE ARE IMPLICATIONS ABOUT THE LARGER CASE ABOUT THE CAMPAIGN DENIAL CASE.

TRUMP RAISED 250 MILLION DOLLARS RIGHT AFTER THE ELECTION.

THAT WAS BASED ON SEND ME MONEY SO WE CAN UNDO THIS TERRIBLE THING THEY HAVE DONE.

AND HE NEVER USE THAT MONEY TO UNDO ANYTHING.

THERE IS SOME KIND OF A FRAUD CASE THERE THAT I AM SURE THE SPECIAL COUNSEL IS LOOKING AT.

CRYSTAL: RON, YOUR THOUGHTS HERE.

>> THAT IS THE CASE I THOUGHT WOULD BE INDICTED, THE SPECIAL COUNSEL CASE.

I REALLY EXPECTED AN INDICTMENT TO COME THERE FIRST.

BUT I THINK THAT WILL BE THE NEXT SHOE THAT DROPS.

SHE HAS SUBPOENAED ALMOST EVERYBODY YOU CAN THINK OF.

THEY ARE NEARING THE END OF THAT INVESTIGATION AS WELL.

CRYSTAL: WE WILL BE WATCHING AS I AM SURE YOU WILL BE AS WELL.

THANK YOU SO MUCH FOR YOUR TIME.

>> THANK YOU.

>> THANK YOU.

CRYSTAL: NEXT, THE GROWING FEAR OF FLYING SAFETY AFTER SOME SCARY MOMENTS IN THE SKY THE PAST FEW WEEKS.

FRANCISCO'’S FACE IN LIFE IN PRISON AFTER THREATENING A FLIGHT ATTENDANT AND HITTING HER WITH A METAL SPOON.

ONE DAY LATER, TWO AIRPLANES CLIPPED WINGS ON THE TARMAC AND LOGAN AIRPORT.

LESS THEN A WEEK BEFORE THOSE INSTANCES, THERE WAS A CLOSE CALL WHERE PLANE TOOK OFF BEFORE CLEARANCE.

NOBODY WAS HURT IN EITHER CASE OR THAT COMES AFTER A SERIES OF FAMILIAR AIRPORT ACCIDENTS IN RECENT MONTHS.

WE ARE TALKING ABOUT TEXAS, NEW YORK AND HAWAII, ALL OF WHICH HAVE PROMPTED THE HEAD OF THE FAA TO CALL FOR A SAFETY SUMMIT.

ASKED FOR SLIGHT VIOLENCE, THOSE CASES HAVE BEEN ON THE RISE SINCE THE PANDEMIC BEGAN.

HOW CONCERNED SHOULD WE REALLY BE RIGHT NOW?

WHAT NEEDS TO HAPPEN TO KEEP CREWS AND PASSENGERS SAFE IN THE SKIES?

JOINING ME TO DISCUSS THIS ARE TYESHA BEST, FLIGHT ATTENDANT AND THE PRESIDENT OF TRANSIT WORKERS UNION LOCAL 579.

AND PATRICK SMITH, AN AIRLINE PILOT AND AIR TRAVEL BLOGGER.

WELCOME.

>> THANK YOU.

CRYSTAL: TALK TO ME ABOUT WHAT THE EXPERIENCE HAS BEEN FOR FLIGHT ATTENDANT'’S WHEN WE ARE TALKING ABOUT STATISTICS IN INSTANCES LIKE THESE?

>> OUR OPERATIONS HAS BEEN EXPERIENCING NUMEROUS DELAYS OR CANCELLATIONS.

JETBLUE HAD BEEN 30% DELAY RATES RIGHT NOW.

OUR CUSTOMERS COME ON THE PLANE FRUSTRATED AND THEY SEEM TO BE USING AIRLINE WORKERS AS A PUNCHING BAG.

LAST YEAR, WE LAUNCHED AN ASSAULT WON'’T FLY NATIONAL CAMPAIGN TO BRING AWARENESS.

CRYSTAL: PATRICK, YOU HAVE BEEN WRITING ABOUT THESE SITUATIONS.

WHAT HAS BEEN A COMMON DENOMINATOR IF THERE IS ONE?

>> I WE ARE CONFLATING TWO DIFFERENT ISSUES HERE.

WE ARE TALKING ABOUT HER SAFETY GENERALLY SPEAKING AND WE ARE TALKING ABOUT ERROR RAGE -- AIR RAGE.

THAT IS NOT A NEW PHENOMENON.

I THINK THE RAW NUMBERS IN BACK ARE UP, BUT IT WOULD BE INTERESTING TO LOOK AT THEM PROPORTIONALLY.

THERE ARE A LOT MORE PEOPLE FLYING NOW, SO MORE LIKE 3 MILLION PEOPLE PER DAY WORLDWIDE.

WHEN YOU CONSIDER THE STRESS OF FLYING, THE NOISE, THE CROWDS AND THEN WHEN YOU INTRODUCE ALCOHOL INTO THE MIX, I AM SURPRISED WE DO NOT SEE MORE OF THESE INCIDENTS.

PART OF IT IS THAT THE DEMOGRAPHICS OF FLYING HAVE CHANGED SO MUCH.

IN THE OLD DAYS, AIR TRAVEL WAS SEEN AS SOMETHING DIGNIFIED AND SPECIAL, SOMETHING THAT EVERYBODY DID.

AND NOW IT IS SOMETHING WE TAKE FOR GRANTED.

IT IS LIKE GETTING ON A BUS.

WE ARE NOT EXPECTED TO BE ON HER BEST BEHAVIOR.

THAT IS NOT EXCUSED WHAT PEOPLE ARE DOING WHEN IT COMES TO VIOLENCE.

BUT THAT IS ONE OF THE REASONS THIS IS HAPPENING.

THAT IS VERY DIFFERENT FROM AIR SAFETY GENERALLY.

CRYSTAL: LET'’S TALK ABOUT AIR SAFETY.

WHAT ACCOUNTS FOR SOME OF THESE NEAR MISSES, WE ARE TALKING ABOUT AIRPLANES CLIPPING EACH OTHER AND THINGS LIKE THAT.

>> I DO NOT NECESSARILY SEIZE -- SEE THESE INCIDENTS AS SYMPTOMATIC OF SOME DYSFUNCTION.

IN A LOT OF WAYS, THEY SERVE TO UNDERSCORE HOW SAFE FLYING IS.

WHEN YOU GO BACK THROUGH THE AIR TRAVEL ANIMALS -- ANNALS, YOU DO NOT SEE THE NUMBERS OF VERY SERIOUS AIR TRAFFIC ACCIDENTS THAT WE USE TO SEE, WHAT WE HAD MULTIPLE MAJOR ACCIDENTS EVERY YEAR AROUND THE WORLD.

NOWADAYS, ONE IS A LOT.

THE MEDIA TENDS TO SEIZE ON THEM .

IT UNFORTUNATELY GIVES PEOPLE THE IDEA THAT FLYING IS BECOMING MORE DANGEROUS WHEN JUST THE OPPOSITE IS TRUE.

WE HAVE NEVER BEEN SAFER THAN WE ARE RIGHT NOW STATISTICALLY.

IN 1985, THERE WERE 27 MAJOR AVIATION DISASTERS AROUND THE WORLD.

IN ONE HERE.

THERE IS A LOT OF FOCUS ON EVEN MINOR INCIDENTS NOW BECAUSE WE DO NOT OF THE BIG ONES TO TALK ABOUT.

CRYSTAL: IF THEY ARE MINOR, WHY WOULD THE FAA HAVE A SAFETY SUMMIT?

>> ONCE YOU ESTABLISH A PARADIGM LIKE WE HAVE NOW, WHERE FLYING IS SO INCREDIBLY SAFE, YOU WANT TO KEEP IT THAT WAY.

IT IS GOOD THESE INCIDENTS CAUSES US TO BE PROACTIVE AND TO KEEP US AS SAFE AS WE ARE.

THESE THINGS COULD BE SYMPTOMATIC IN SOME WAY OF THINGS GOING WRONG IN THE SYSTEM.

>> WE JUST HAD AIR TRAFFIC CONTROL SHUT DOWN FOR SEVERAL HOURS IN THE MORNING WHICH DISRUPTED CUSTOMERS BEING ABLE TO GET TO THEIR HOMES AND OTHER DESTINATIONS ON TIME.

WE ARE SEEING MORE ANTIQUATED SYSTEM ISSUES, DEGRADATION OF THE OPERATIONS.

WHEN WE TALK ABOUT SAFETY, WE ALSO NEED TO TALK ABOUT ARE WE UPGRADING OUR SYSTEMS?

IT IS NOT JUST ABOUT TRAINING.

IF THE COMPUTERS ARE OUTDATED, THEN THEY ARE NOT KEEPING UP WITH HIGHER NUMBERS OF CUSTOMERS.

AS THE CUSTOMER NUMBER GETS HIGHER, WE NEED TO ENSURE OUR OPERATIONS ARE ALSO BEING UPDATED.

CRYSTAL: I WANT TO ASK YOU.

AS WE TALK ABOUT THE SAFETY SUMMIT, I KNOW FLIGHT ATTENDANT'’S HAVE BEEN VOCAL ABOUT CONCERNS FOR THEIR SAFETY.

WHAT ARE SOME OF THE THINGS THAT THE TRANSIT WORKERS UNION WANTS TO SEE?

>> WE ARE CALLING FOR BETTER TRAINING, WE NEED REAL LIFE TYPE SITUATIONAL TRAINING REGARDING CUSTOMER DISRUPTION AND UNRULY BEHAVIOR.

WE DO NOT HAVE THAT DETAILED TRAINING THAT WOULD ALLOW FOR US TO ACT QUICKLY, DISMANTLE AND DISARM ANY UNRULY PASSENGERS.

WE ALSO WOULD LIKE TO TALK ABOUT CHAMPIONING THE ABUSE OF PASSENGERS AT.

-- ACT.

THAT WOULD BAN UNRULY PASSENGERS FROM GETTING ON ANOTHER AIRPLANE THE NEXT DAY.

WHAT WE NEED IS ACCOUNTABILITY AND WE WANT OUR COMPANIES TO BE 80 HELD ACCOUNTABLE -- TO BE HELD ACCOUNTABLE.

IT WAS NOT OUR PROBLEM THE FLIGHTS WERE BEING CANCELED.

IT WAS BECAUSE OF UNDERSTAFFING AND POOR OPERATIONAL NEEDS.

CRYSTAL: WHAT DO YOU THINK NEEDS TO COME OUT OF THE SAFETY SUMMIT?

>> IF YOU JUST MADE A GOOD POINT.

THE FACT THAT THE AIR TRAFFIC CONTROL SYSTEM IS OUTDATED IS NO SECRET.

THAT DOES NOT EQUATE TO IT BEING UNSAFE, BUT THERE ARE CHANGES THAT NEED TO BE MADE.

IN THE MEANTIME, YOU HAVE AIRLINE'’S IN AN OPERATIONAL STATE THAT THEY SHOULD NOT BE IN.

THESE THINGS ARE ALL COMING TOGETHER TO CREATE FRUSTRATION LEVELS ABOVE AND BEYOND WHERE THEY WERE PRE-PANDEMIC.

WHEN I STARTED WRITING ABOUT THEIR TROUBLED BUSINESS, ONE OF THE THINGS I LEARNED IS NEVER UNDERESTIMATE PEOPLE'’S CONTEMPT FOR THE AIRLINES.

SOME OF THAT IS EARNED.

A LOT OF THAT IS NOT, BUT IT DOES RESULT IN PEOPLE BEING MISTREATED WHEN THEY GET TO THE AIRPORT.

CRYSTAL: WHAT WOULD YOUR MESSAGE BE TO PASSENGERS?

I AM THINKING ABOUT SPRING BREAK COMING UP AND PEOPLE BEING GONE AIRPLANES AND TREMBLING PLACES.

WHAT WOULD BE YOUR MESSAGE TO PEOPLE?

>> WE ARE HAPPY TO TAKE YOU HOME AND TAKE YOU TO YOUR VACATION DESTINATION.

WE ARE ASKING THAT YOU RESPECT OUR DELIVERABLES WHEN WE ASK YOU TO REMAIN SEATED, KEEP YOUR SEATBELT ON.

WE ASK YOU TO NOT OVER SERVE YOURSELF ON ALCOHOL.

IT IS VERY HARD TO HAVE AN INEBRIATED CUSTOMER IN THE AIR.

TO BE ABLE TO HAVE A QUICK RESPONSE WHEN SOMEBODY CHOOSES TO BE DISRUPTIVE, THAT IS A CHOICE AND WE ARE ASKING YOU TO MAKE BETTER CHOICES.

IF YOU ARE HAVING ANXIETY ABOUT FLYING, PLEASE MAKE SURE YOU GET THE RIGHT TOOLS TO COMBAT THAT.

WE ARE ALSO FRUSTRATED.

WE ARE ALSO WAITING FOR AN AIRCRAFT TO ARRIVE.

WE ARE ALSO WANTING TO GET OUR REST SO THAT WE ARE NOT TOO TIRED WORKING THE NEXT DAY.

WE ARE ALSO FRUSTRATED JUST LIKE CUSTOMERS ARE.

WE AS EMPLOYEES ARE CHOOSING TO EXERCISE GRACE AND MERCY ON OURSELVES AND OUR CUSTOMER AND WE ASKED OUR CUSTOMER TO DO THE SAME TO US.

CRYSTAL: I WANT TO THANK YOU BOTH FOR JOINING ME TODAY.

>> THANK YOU SO MUCH FOR HAVING ME.

CRYSTAL: THAT IS IT FOR TONIGHT.

WE WILL BE BACK TOMORROW.

THANK YOU SO MUCH FOR WATCHING.

GOOD NIGHT.