Joe Biden: We went to Afghanistan because of a horrific attack that happened 20 years ago.

I've concluded that it's time to end America's longest war.

It's time for American troops to come home.

We'll not conduct a hasty rush to the exit.

We'll do it responsibly, deliberately and safely.

Max: We had a really good life.

Everything got stolen.

And now every one of us are in danger, and we hope somehow someone bring us out of this hell.

male: How did I meet Max?

It was 2008 and I was 23 years old on my second tour, this time in Afghanistan.

Max was our interpreter.

He was just a kid, probably 16, definitely not 18.

Afghans don't really keep track of that kind of stuff.

male: Tonight, the escalating crisis in Afghanistan as the Taliban captures a ninth major city, gradually closing in on their crown jewel, the capital, Kabul.

♪♪♪ ♪♪♪ male: Most terps were hired by government contractors, but they lived with and reported directly to American military personnel like us.

Our main job was to provide convoy security.

Max saved our lives countless times.

Now it was time for us to return the favor.

♪♪♪ ♪♪♪ ♪♪♪ ♪♪♪ ♪♪♪ ♪♪♪ female: I am writing literally every single person I know.

I'm trying to help a US Marine friend get his interpreter and family out of Afghanistan, Max, age 30, wife, age, son, age 7, son, age 3 months, sister, age 26, brother, age 23, nephew, age 14, daughter of sister, age 9, age 8, age 5.

The family is holed up in their home and they're supposed to be picked up by an extraction team on Friday--because the Taliban have taken over so many weapons and communication systems that they've been able to hack--we got a very harrowing voice message from Max this morning saying the Taliban is 1 kilometer from his house going door to door looking for people who worked with the US, so they are in the system, and we just hope to God we can get them to the airport safely.

male: Now scenes from the airport in Kabul, obviously the frenzy of people trying to get on planes there, but can people even get to the airport?

female: So we had several teams of colleagues who tried to get to the airport yesterday, and it was mayhem.

There were just scenes of chaos, this crush of people trying to get through, and then there was shooting.

♪♪♪ ♪♪♪ female: I got a hold of a friend who works at the State Department now and served there in Kabul at the US Embassy.

Any Afghan who worked for the US military or other capacity for one year should apply for the special immigrant visa.

They need employment verification from the military.

They need to apply fast.

female: I'm writing on behalf of Max.

We're seeking an employment verification letter so that we can obtain an SIV for him to evacuate the country immediately.

female: Hey guys, if you do have time, here's the info the SIV is asking the applicant for.

female: The recommendation letter the supervisory period is not required email address and your recommendation letter is active.

female: Those images that you're seeing and they're seared into all of our minds speak to this desperation.

How desperate, how petrified does an individual have to be to risk everything?

♪♪♪ male: To whom it may concern, to whom it may concern.

I'm writing on behalf of a man I met in 2009 and--we are writing you as gold star parents in the spirit of our son--and I hereby recommend him for a special immigrant visa.

Max supported my team in over 90 combat missions.

Max continually risked his life by assisting US coalition forces in communicating--before our son's death, he spoke about the importance of the Afghans who served aside his unit to help him and further his mission.

His sacrifices have been highly decorated had he worn an official title of the US military--that his life has been threatened by the Taliban.

I hope that you will highly consider allowing Max and his family expedited safe passage out of Afghanistan.

It is our moral responsibility to do everything in our power to give him the same safety we would any other member of the armed forces.

Thanks, Joe.

♪♪♪ ♪♪♪ Max: I've sold everything to survive and that I was sure that we're gonna get up and let me send you a picture, how am I in home right now, and how everything is really gone.

So we're thinking that today, I'm gonna be--I will be picked off.

I'm gonna be picked up, but hope for the good.

female: An awful and bloody day in Kabul today as multiple suicide bombings at the airport killed 12 American service members, 11 US Marines and a Navy corpsman, and at least 90 Afghan civilians.

Many more were injured, many critically so.

female: Bodies lay in a sewage canal running now with blood just outside the Kabul airport following the bombings.

♪♪♪ ♪♪♪ ♪♪♪ ♪♪♪ ♪♪♪ ♪♪♪ male: We are just going to Karachi, but yesterday was my--the worst day of my life, how we got--or how we get through the border.

There was like more than 50,000 people crossing at the same time.

My wife, sister crying all at the same time, even the kids were hurted.

My brother was under feeted of the people once.

We have passed 100 meters in 7 hours and on like for him--the heat there that was too much warm.

That was like really-- And I hope it's worth it.

♪♪♪ ♪♪♪ ♪♪♪ male: I've learned a lot since that day Kabul fell to the Taliban.

Mostly that I still don't know what I'm doing.

I also learned how paper thin my own mental health has become.

And there's no comfort in knowing that I'm not alone in that.

♪♪♪ ♪♪♪ ♪♪♪ ♪♪♪ ♪♪♪ Max: Hey brother.

Nothing is working for us and for my family, and we are still stuck, me, myself, I'm in a big kind of depression.

Just thinking what's going to happen next.

How am I going to come out of this?

male: Yo bro, I love you and I want you to stay positive.

You gotta stay motivated, okay?

I know you're going crazy just sitting there waiting and you keep your head up, man.

We are going to get you here.

I just want you to know that.

I love you, brother.

♪♪♪ ♪♪♪ ♪♪♪ ♪♪♪ To my fellow Marines and all veterans.

I feel the need to remind everyone who we are and what we do.

We've all suffered the wounds of war, whether it be physical or mental.

We've all lost guys in combat.

Some of us have gone on to do multiple tours.

If you think about Max's tour never ended.

Max has been on a combat tour his whole life.

We all know what Max has done for us in the USA.

If we're unable to help Max, we may be able to help some other turps out there that are in the same situation.

Let's show these who keep closing the door on us and we're not going away.

Let's show them what Marines and all veterans are really about.

We never leave anybody on the battlefield and we never quit.

female: Embassy of the United States of America, Kabul, Afghanistan, we regret to advise you that your application for chief of mission has been denied a valid letter of recommendation with your application.

The authenticity of-- male: The complete failure of our government to protect the Afghan people who served alongside us has eroded any faith I had in them to do the right thing.

Max: Hey, hi buddy.

I got a bad news.

My sister that I was been telling you guys, she's got killed.

By these--she had a lot of threats coming and now and now she's gone, and everything is gone.

I'm done.

It's really worse.

Please, just couldn't think what to do.

God d-- ♪♪♪ male: Sometimes I wonder if our work even mattered or if all that we did just made everything worse.

♪♪♪ Max: I may be picked up by these--it's been like two or three days they've been looking for me.

I swear on my children that they--yesterday and today, they came to my house and I was outside and they couldn't find me.

But just I am letting you guys know that maybe I'm gonna be picked up by them.

I don't know what to do.

♪♪♪ male: We need help.

Our lives depend on fulfilling the promise of saving Max and his family.

We're exhausted and now we're out of options.

I really don't know where to turn.

Semper Fi, or whatever.

♪♪♪ ♪♪♪ ♪♪♪ ♪♪♪ ♪♪♪ Max: Hey Patti, it's just been the same as always, nothing to do.

You have to go by their rule and their law and that's it, and you're not allowed to do anything by yourself.

Even that, you cannot do--make your haircuts by your own choice or anything else like this.

Nothing.

You cannot use big cell phone or even like listening to music or any movies, anything.

A lot of things like the females cannot go to schools.

And I hope something new comes in.

We've just been living like dead peoples, and all the people living here in Afghanistan, they've been living like zombies.

There's no smiles on the face of anyone.

Just breathing, that's it.

Not living, they're just breathing, and hope it gets changed one day.

♪♪♪ ♪♪♪ Max: Can you do this?

The last favor of my life.

Make a documentary.

Make a small video on me.

Like from my photos, I got some videos.

And a lot of photos with the recommendations, HR, everything.

Just put my photos and all the things that happened.

Hi Patti, how are you doing?

I hope you're doing good.

And what's going on?

What happened?

Have you guys made the video?