♪ ♪ There's a world ♪ somewhere near ♪ ♪ A world we've got to know.

♪ ♪ Your family and you, ♪ can search for it too ♪ ♪ A place that will help ♪ us to grow.

♪ ♪ There's a world somewhere ♪ near, under beautiful skies ♪ ♪ You can find it, they say, ♪ on a bright sunny day ♪ ♪ Under the Yellow Balloon ♪ ♪ Yes, Under ♪ the Yellow Balloon ♪ ♪ Father> Hi.

I'll be back in about four hours.

Okay.

Great.

Oh, Jeff wants to go to the game tomorrow night with Steve.

It's all right with me if it's all right with you.

Mother> I'll tell him it's okay.

See you later.

Father> Bye bye.

Jeff> Is Dad gone?

I've gotta know whether I'm gonna get with Steve tomorrow.

Mother>It's all right for you to go to the game.

Jeff> I can go?

It's okay?

Mother> It sure is.

Jeff> I've gotta call Steve and tell him.

It isn't working.

Mom?

Something's wrong with the phone.

I've got to call Steve.

Mother> Let me see.

(buttons clacking) Seems to be dead.

Maybe the phone company is working on the lines.

It'll probably be okay in a little bit.

Jeff> But I told Steve I'd call him.

If I don't call him, he'll think I can't go.

Will you take me to Steve's house?

Mother> Oh, I'm sorry, I can't.

The battery in my car is dead and it won't start.

Jeff> What am I going to do, Mom?

I've just got to get in touch with Steve.

I don't like living out here.

Mother> Oh, it isn't that bad, Jeff.

I'm sure things will work out.

Jeff> I'm going to my room.

Jeff> What am I going to do?

I've got to get in touch with Steve.

I'll write him a letter.

Jeff> This won't work.

The game's tomorrow.

My letter wouldn't get there in time.

Jeff> I thought about writing Steve a letter, but letters aren't any good.

Mother> Oh, yes they are.

I write letters to my sister in Nevada, and she writes me.

Well, if we talked on the phone about all the things we write in letters, our phone bill would be very high.

A letter costs less than a long distance call.

Jeff>Yeah, but my letter wouldn't get to Steve in time.

Jeff>Yeah, but my letter wouldn't get to Steve in time.

Mother> You're right.

A letter wouldn't get there today.

Jeff> I'm going outside to wait for the mailman.

Maybe he'll call Steve for me when he gets to a phone.

Mother> Oh, Jeff- Please ask him to report that our phone isn't working.

Okay.

♪ How do I let Steve know?

♪ ♪ I really do want to go.

♪ ♪ A letter wouldn't make it ♪ today.

♪ ♪ A phone call is the only way.

♪ ♪ Jeff> Oh, it's too late.

The mailman's already been here.

The mail is on the kitchen table.

(sighs) Mother> Maybe your dad tried to call us and realized something was wrong.

Well, he might have reported it.

Now, if Steve's expecting you to call him and you don't.

He'll try to call you.

And when he can't reach you, he might report that our phone is not working.

Someone will notice before long.

Mother> Jeff, somebody reported it because there's a phone truck now.

Jeff> Really?

Jeff> Hi.

Phone Worker 1> Hi.

Jeff> How'd you know our phone wasn't working?

Phone Worker 1> Someone must have reported it.

I got a call from the office to come out here.

You know, you're lucky I was in the area, or it may have been hours before someone could have come out to fix it.

Jeff> I couldn't have waited that long.

Phone Worker 1> Watch your fingers.

Jeff> What do you think is wrong with our phone?

You can fix it, can't you?

Is it going to take long?

Phone Worker 1> You sure ask a lot of questions, don't you?

Well, I need to take a look at the phone first to see what's wrong, but I'm sure I can fix it and it probably won't take long either.

Will you carry this for me?

Jeff> Sure.

Jeff> I didn't realize how important the phone was until ours didn't work.

Phone Worker 1> It's the most common way to talk to people at a distance.

No matter how loud you yell, someone a long way off couldn't hear you.

But in a few seconds, you can use your phone to call a friend across town or on the other side of the world.

Jeff> If it's working.

Most of the time, telephones work correctly.

When they don't.. it's my job to see that they're fixed.

Come on, let's go fix your phone.

Phone Worker 1> You're right, it's dead.

Jeff> How do phones work?

Phone Worker 1> Most phone calls are handled automatically by machinery.

People used to handle all calls by hand.

But today, all that people have to do is to see that the equipment works right.

But there's a lot more to the telephone company than just equipment.

Phone Worker 2> Hello.

How may I help you?

Customer> Hi.

I need new service.

Phone Worker 1> There are many different offices... Service consultants show customers all the types of phones we make for their use at home and help them choose the right one.

Then they fill out the paperwork necessary to get it installed.

Phone Worker 2> Okay.

How would you like this service listed, please?

Customer> Franklin R. Dubose Phone Worker 1> Some people like me install phones and make sure they work properly.

We're the only telephone company employees that most people ever see.

Jeff> Lots of times I see trucks like yours alongside the road.

Sometimes I even see someone climb one of the poles.

Is it hard to climb one of those poles?

Phone Worker 1> Not when you know how.

We have a school that we go to to learn how to do each part of our job.

One of the classes is on pole climbing.

We start inside the short pole.

Then we go outside and learn on the real ones.

Phone Worker 3> Is it in there?

Phone Worker 1>Much of our telephone service is by cable.

At times, some people even work underground to run the cable where it needs to go.

A lot of our service is still by wire strung on poles.

We have special crews who run wires, check them periodically and fix them if they break.

Our newest way to transmit telephone calls is going to be by light waves.

Phone Worker 1> Little, tiny cables, no thicker than a hair, can carry as many calls as one of our big cables can.

Jeff> Can I ask you another question about phones?

Phone Worker 1> Sure.

Jeff> You know those phones where you have to deposit money?

Phone Worker 1> Uh huh.

You mean coin telephones.

Jeff> Yeah.

What happens to the money?

Phone Worker 1>Some people think it goes directly to the operator but it doesn't.

When you drop the money in, it goes into a box, like, a metal bank.

A coin collector comes around to take the money out, and he removes the box.

The trap door closes and the money is locked in.

At the coin office, the seals are broken and the boxes are opened.

The coins are dumped into a sorting machine.

This machine separates the nickels, dimes, and quarters and counts them.

The coins go in separate bags to be sent to the bank.

Operator> Let me know what city...

Phone Worker 1>When you use your phone and talk to an operator, you're talking to a real person.

Directory assistance operators look up phone numbers that aren't in the directory or that have been changed.

They use a telephone directory like the one at your house, but it doesn't look the same.

Their directory is on microfilm so they can look up numbers quickly.

The operator keys in the first four letters of a person's last name.

The machine shows the page that this name is on, and the operator then finds the correct number.

Operator> I have a listing for a Ray Smith Office and School Supplies.

Jeff> What if there are two people with the same name?

Phone Worker 1>Then the operator will ask for more information to help locate the number, such as the name of the street the person lives on.

Usually they can find the telephone number without too much trouble.

Other operators can get you help in an emergency or help you place special calls.

Some places can dial long distance calls directly without an operators assistance.

In some calls, all the operator does is get information from the caller on how to build the call.

Other times, the operator places the call.

Caller> Hello?

Operator>I have a collect call coming in from Joe Storey.

Will you pay for the call?

All long distance calls from an area come to a sectional center.

Cables bring the calls here from a central office.

Terminals switch the calls from their lines to the appropriate lines that will take them to correct cities In seconds, long distance calls go from your phone to another city over many different lines and switches.

Many employees work with the billing of customers for their long distance calls.

Just like in other offices, most of the work is done by machinery.

The records that the long distance operator kept of a call is processed and charged to the customer's bill.

It takes a lot of people to keep the phone system working properly.

Just like your phone is.

It's all fixed.

You can make that important phone call now.

Jeff> Thanks a lot.

Steve> I'm sure glad that you could come with us, Jeff.

Jeff> Just think!

I almost didn't get to come just because my phone wasn't working.

Steve> This is gonna be a great game.

Jeff> Sure is.

♪ Two, four.

Six, eight people ♪ must communicate.

♪ ♪ One, two, three.

♪ ♪ Go tell each other what we ♪ know.

♪ ♪ Cheer, cheer, make it clear.

♪ ♪ Shout, shout ♪ what you're about.♪ ♪ Read the scoreboard, ♪ hear the sound, ♪ ♪ Communication's all around.

♪ ♪ Two.

Four.

♪ ♪ Six.

Eight.

♪ ♪ People must communicate.

One.

♪ ♪ ♪ Two.

Three.

♪ ♪ Go tell each other what we ♪ know.

♪ ♪ Cheer, cheer.

♪ ♪ Make it clear.

♪ ♪ Shout, shout what you're ♪ about.

♪ ♪ Read the scoreboard.

♪ ♪ Hear the sound.

♪ ♪ Communication's all around.

♪