Think with Krys Boyd
Think with Krys Boyd: Why Customer Service Is Getting Worse—and Costing You More (Heather Timmons)
7/28/2026 | 46m 34s
Heather Timmons discusses higher prices, poor customer service, and the high cost of daily living.
Consumers are mad as hell, and they’re not going to take it anymore. Heather Timmons writes about consumer rights for The Guardian. She joins host Krys Boyd to discuss why American shoppers are fed up with higher prices, inflation, private equity, and A.I. customer service (among other things), and navigating daily life is costing us billions of dollars a year in time and fees.
Problems playing video? | Closed Captioning Feedback
Problems playing video? | Closed Captioning Feedback
Think with Krys Boyd is a local public television program presented by KERA
Think with Krys Boyd
Think with Krys Boyd: Why Customer Service Is Getting Worse—and Costing You More (Heather Timmons)
7/28/2026 | 46m 34s
Consumers are mad as hell, and they’re not going to take it anymore. Heather Timmons writes about consumer rights for The Guardian. She joins host Krys Boyd to discuss why American shoppers are fed up with higher prices, inflation, private equity, and A.I. customer service (among other things), and navigating daily life is costing us billions of dollars a year in time and fees.
Problems playing video? | Closed Captioning Feedback
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Think with Krys Boyd is a local public television program presented by KERA