What Some Companies Do with Your ‘Secret’ Consumer Score
Clip: 11/5/2019 | 8m 37sVideo has Closed Captions
How so-called secret consumer scores can impact the customer service we receive.
When you send messages to an Airbnb host or order food through Yelp, you probably don’t spend much time thinking about where else that information goes – or who it goes to. But some companies are using that data to make judgments about consumers or detect potential fraud, according to a recent New York Times article.
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What Some Companies Do with Your ‘Secret’ Consumer Score
Clip: 11/5/2019 | 8m 37sVideo has Closed Captions
When you send messages to an Airbnb host or order food through Yelp, you probably don’t spend much time thinking about where else that information goes – or who it goes to. But some companies are using that data to make judgments about consumers or detect potential fraud, according to a recent New York Times article.
Problems playing video? | Closed Captioning Feedback
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