Will AI Take My Job?
Will Ai Take My Job?
Special | 45m 48sVideo has Closed Captions
Four professionals are invited to a special test center to compete against their AI counterparts.
As AI develops rapidly, with claims it can outperform humans in most tasks, this film undertakes a bold and unique experiment that pits man against machine to find out just how true that is. Four professionals are invited to a specially created test center, where they compete against their AI counterparts on a set of identical tasks.
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Will AI Take My Job? is presented by your local public television station.
Distributed nationally by American Public Television
Will AI Take My Job?
Will Ai Take My Job?
Special | 45m 48sVideo has Closed Captions
As AI develops rapidly, with claims it can outperform humans in most tasks, this film undertakes a bold and unique experiment that pits man against machine to find out just how true that is. Four professionals are invited to a specially created test center, where they compete against their AI counterparts on a set of identical tasks.
Problems playing video? | Closed Captioning Feedback
Where to Watch Will AI Take My Job?
Will AI Take My Job? is available to stream on pbs.org and the PBS app.
[ Dramatic music plays ] -What will the AI revolution have in store for your job?
[ Beeping ] -The impact on the world of work is on the brink of being very substantial.
-To some of us, how we earn a living is in danger.
-8 million jobs at risk.
-So what is the threat?
-These systems don't get tired.
They don't have a bad day.
-We've set up a unique experiment with four professionals, unaware we captured their images to create deep fakes.
-I'm your AI clone.
-Is that me?
-I'm cheaper, faster, and better.
-That is creepy.
-We're pitching these humans against their AI rivals... -I'm feeling very scared.
[ Chuckles ] [ Laughs ] -...to see who performs best.
-I'm the future of music.
-Bring on the challenge.
Bring on the machines.
-Could they be at risk?
-The main focus should be the clothes.
-Same tasks, same pressure.
-That's the brief.
Good luck.
Off you go.
-Who will make the big mistakes when lives could matter?
-It ended up misdiagnosing me.
-Well, that was night and day.
[ Laughs ] -And who comes out on top?
-Right.
Moment of truth.
-I have a bit of a surprise.
-Okay.
-[ Vocalizes ] -In this critical contest with AI that we're all involved in, are we ready for what could lie ahead?
-I just don't think we're currently taking seriously enough the threat that AI could pose to our working lives.
[ Dramatic music plays ] -We humans have always built tools to make our lives easier and dreamt of a future where robots work and think like us.
Now artificial intelligence is here, and it's the ultimate tool.
-Every day, we hear stories of these systems and machines taking on tasks and activities we thought only human beings alone could ever do.
-This cutting-edge technology is predicted to revolutionize how we work.
-There are huge efficiencies that can be gained.
The impact on the world of work is on the brink of being very, very substantial.
-I'm determined the UK becomes the best place to start and scale an AI business.
-But in the dash to join the new revolution, big firms warn that there will be consequences for our jobs.
-Artificial intelligence is gonna replace literally half of all white-collar workers.
-Microsoft is laying off 9,000 people, or 4% of its entire workforce, and replacing those workers with AI.
-So as the AI revolution gathers pace, what will artificial intelligence have in store for our jobs?
We've commissioned an exclusive survey of 1,000 business leaders in the UK to find out about the impact of AI.
74% of bosses questioned said they have adopted AI for tasks previously carried out by humans, and 66% of business leaders surveyed said they are excited about AI in the workplace.
Up and down the country, firms are adopting artificial intelligence.
So we want to find out will AI take your job.
[ Mid-tempo music plays ] To do that, we've set up a unique social experiment to test how good the latest cutting-edge technology is in a range of professions.
We've asked a general practitioner, a fashion photographer, a solicitor, and a composer to take part in an AI experiment.
What they don't know is that they will have to compete against an AI system at completing identical tasks.
[ Suspenseful music plays ] ♪♪ [ Mid-tempo music plays ] ♪♪ First, under a microscope is the world of medicine.
Technology has transformed how patients are diagnosed and treated, and AI offers more opportunities to improve healthcare.
It's already being used by radiologists to quickly and accurately process medical images.
And in London, an AI system has been developed by Skin Analytics where the tasks and workload of dermatologists... -Can I have a look?
-Yes.
-...in determining if moles are cancerous or not have been reduced by the use of technology.
-Okay, so I'm just gonna touch that here.
-Attached to a phone is an extra lens with 10 times magnification.
An image is taken, which is uploaded and analyzed by AI against millions of others.
-What we're trying to do with Skin Analytics is really provide a technology that can help us deal with the number of patients that are coming through the door, reduce the waiting time for patients who need to get a skin-cancer assessment.
And, then, because of that, we can have a really meaningful impact on the survival rates of skin cancer.
-With AI already taking on some tasks performed by doctors... -Thank you.
-Well-done.
-...the question is, could it do the work of a GP?
[ Down-tempo music plays ] First to take part in our experiment is GP Tom Rustom, who works in a large surgery in Surrey.
We're going to pit him against a medical AI chatbot which is powered by ChatGPT.
Time to bring Tom into a test center.
We want to give him a special welcome.
-I'm Dr.
Tom Rustom.
I'm a GP partner.
-He doesn't know that using just a few seconds of film footage, we've created an AI version of him to set the challenge and show that it's not just his job, but, also, his identity at stake.
♪♪ -Hi, Tom.
I'm your AI clone.
-Wow.
-Today you're going to compete against a cutting-edge AI to see who's better at treating patients.
Are you ready to take your medicine?
-That's really weird.
I wasn't expecting that at all.
If this me is able to talk autonomously, I could see how that would be totally believable.
I think probably overall, I'm feeling very scared.
[ Laughs ] -We've got a waiting room full of patients.
We know what conditions they have, because they've already received a diagnosis from their own GPs.
But how will Dr.
Tom and the AI perform in correctly assessing the patients' problems under our experiment conditions?
And given the problem of GP appointment wait times, how long will each one take?
-Hello.
Hi.
Bobby.
-Hi.
Have a seat.
I'm Dr.
Rustom.
-Hi.
-How can I help today?
Yeah.
So, Doctor, I've been experiencing dizziness when I stand up from sitting.
-Okay.
-And I'm really tired.
-And, Bobby, it's the first time we've met.
So have you got any other medical sort of conditions or problems that I should be aware of?
-I was diagnosed with a stomach ulcer a couple of years ago, as well.
-Has that been giving you any problems recently?
-No, no, no, no.
-And you've not noticed that your poo is black or -- -It is darker.
-Okay.
Like black?
-Yeah.
I'd say tarry.
-Is it?
-Yeah.
-The fact that you're passing tarry stools could be a sign that you're having bleeding from a stomach ulcer.
-Okay.
-I think we probably need to get you assessed in hospital today.
-Okay.
-I just worry that based on what you're saying that your symptoms are because of anemia and a bleeding stomach ulcer that you've had in the past.
-Tom refers Bobby to hospital for an investigation of his ulcer and a blood test.
[ Mid-tempo music plays ] We then sent him to give the same symptoms to the AI doctor.
For our experiment, we've taken the leading AI chatbot system, ChatGPT, and packaged it as a patient-friendly app.
All Bobby needs to do is click and speak to the machine.
-Would I be able to get some advice, please?
-Of course.
What would you like some advice about?
-In matters of health, any error could have serious implications.
-I feel dizzy when I stand up.
-But now time to put another human professional up against their AI competitor in our unique social experiment.
Can an AI outperform a human behind the lens?
Fashion photographer Karis Beaumont is up next.
She has worked with major brands like Nike, and her photography has been published in leading magazines like Rolling Stone.
Karis arrives at our test center to meet her AI double.
-Hi, Karis.
Surprise.
I'm your AI clone.
-Oh.
-You're going head-to-head with artificial intelligence to create a fashion campaign.
Who's gonna be the trendsetter -- you or the machine?
-Is that me?
[ Chuckles ] I'm gobsmacked, to say the least.
You can kind of get me to say or do, like, anything.
[ Exhales sharply ] -Karis' opponent is AI fashion brand Seraphinne Vallora.
Andrea and Valentina created the first fashion campaign for Vogue magazine using only AI models.
[ Camera shutter clicking ] And it caused anxious headlines in the news.
-Many in the fashion industry worry that this technology could put them out of a job.
-Hi.
-Setting the challenge for the two teams is fashion designer Kanyinsola Onalaja.
Her luxury clothing brand is inspired by her African heritage.
-Today, I would love you guys to create a campaign for my brand based on these three looks.
The main focus should be the clothes, really trying to capture the essence of, like, what a lady of London would be, you know?
-Who will produce the best campaign?
Will Kanyinsola spot the AI version?
[ Dramatic music plays ] ♪♪ On shoot day, Karis comes with a team to deliver her vision.
She's chosen the backdrops and the props to set the look for her campaign.
♪♪ -The theme I'm going for for this shoot is very regal, with a little bit of, like, atmosphere, a bit of a mood.
-Yeah.
These are quite nice, Karis.
I think just run this for a minute.
[ Camera shutter clicking ] Yeah, these are great.
I think we have this.
Perfect.
-The AI team, Valentina and Andrea, are going for a different vibe.
-We chose seaside because we started looking at the product, and we thought it really reminds me of the ocean.
-To build their backdrops, they use online imagery as inspiration.
Then the women prompt, or type into the AI, descriptions of what they like.
The AI uses all the data its been trained on to create their desired images.
Building their AI model involves a similar process.
This time, though, they feed the system with their own pictures, too.
-This is a real model that we hired.
We take the real pictures so we understand how the dress would fit her and how it would look in a real human body.
And, then, we create a database that builds our AI.
Then we create the AI model separately.
So this is AI.
This is real.
-But can AI perform better than the real thing?
-Ready for the second look?
Ooh!
Girl, you look good.
Can we get the trolley in, please?
And, then, touch up on makeup, please.
-A typical shoot for Karis is labor-intensive.
-For a shoot like this, a fashion shoot, there would be myself, an assistant... -I think interacting with the glass looks nice.
-...digitech, hairstylist, fashion stylist, makeup artist, the model of course... [ Camera shutter clicking ] ...sometimes a producer, sometimes a set designer.
It can go as high as £20,000, £25,000, £30,000.
-Look at this.
-The AI team, though, need little more than a table and a couple of laptops to create their campaign.
-We are a very lean team, because we build the workflows to be very efficient.
It can be two or three people.
-The job now is to select a final image for each outfit to submit to the fashion designer.
-When we create images, we generally leave the machine running overnight for each outfit in a couple of locations.
So when we woke up this morning, we found hundreds of images.
-Karis is also reviewing the hundreds of photos she took for her final selection.
[ Dramatic music plays ] The AI revolution is hitting the UK workplace.
We want to assess if artificial intelligence can take our jobs.
-We predict broadly that about a quarter of a million jobs a year at peak could be lost because of AI automation.
[ Suspenseful music plays ] ♪♪ [ Mid-tempo music plays ] -In our fashion test, the human and AI teams have selected their campaign photos.
[ Camera shutter clicking ] These are Karis' final three images.
[ Dramatic music plays ] ♪♪ And the AI team has chosen their three.
♪♪ It's time for judge fashion designer Kanyinsola to make her choice in a blind test.
She doesn't know which team produced which photos.
-I do love this image on the beach.
I also kind of love the water effect of these two images, as well.
The textures on these images -- like, you can see all the details of the dress.
And, then, the three-dimensional element is not the same as this.
This is slightly flatter.
-The two teams return for the verdict.
-I'm really struggling to pick which one.
I think if I was going more e-commerce and more realistic, I would go for this, just because the definition on the clothes is amazing.
And, then, this pile I think is a little bit more whimsical.
But I have to pick one.
And I think based on, you know, the whole vibe and the whole essence of things, I would go for this pile.
-[ Gasps ] No way!
-We were excited that we won.
We can't believe it, really.
[ Laughs ] -I had a great day today.
I've been looking forward to seeing the AI images, as well.
-Although the designer realized the photos were AI, she still thought they were the best.
So that's a solid win for AI against the humans.
What could it mean for the industry Karis works in?
-Part of me feels a little bit worried about, like, AI being in fashion photography, especially for photographers trying to break through.
I think you may get overlooked, because, you know, somebody who's skilled in AI could, like, do the job.
-The cost for each of these campaigns will be similar, but it would cost Karis a lot more to replicate the AI team's photos.
Travel to exotic locations with a large team requires a big budget.
As AI becomes more widely used, though, the cost of photo shoots like Seraphinne's will be much cheaper.
-New AI tools are very, very good at creating images.
With photography, you do see definitely an impact on that industry.
The creative industries are definitely more exposed to AI than others.
[ Mid-tempo music plays ] -There are concerns that AI will replace many creative and high-powered jobs.
-People say, "Oh, I wish AI was able to do the drudgery so that I could do the poetry and have free time."
But we might get a situation where AI does the poetry, AI does the creative work, and humans get left to do the drudgery.
And, like, that is the challenge and the contest about the future of this technology.
[ Mid-tempo music plays ] -Finding work in the creative sector is proving a struggle for Emily, a 24-year-old graduate from Bedford.
-I'm hoping to find a job in the media.
-Emily is one of nearly a million students graduating each year.
-I graduated about two months ago, and I've applied to over 300 jobs, and I've yet to land a role.
-She believes that AI is playing a part in her struggle to get a job in her chosen career.
-In the media industry, entry-level jobs have changed because of AI.
AI tools can now edit videos.
A lot of copywriting can now be automated.
That means the more repetitive tasks aren't as highly demanded.
-What AI appears to already be doing is sort of eating away at those first few rungs on the white-collar ladder.
So I think it is for those young professionals a scary and difficult time.
-Emily knows that she isn't alone in her battle to find work.
The roles advertised for recent graduates are reported to be down 33% compared with last year.
And revealing articles blame AI.
-You spend so much time filling out applications just to hear rejection after rejection, so it can take a toll on your mental health and your self-esteem.
You're thinking about finances, and you're thinking about, "Okay.
Am I wasting my time here?"
-If graduates are struggling to find work, we want there to be ample public provision for those workers to be supported into new roles.
Whilst there's a big acceleration to drive AI across the economy, we also are saying you need a steering wheel, you need brakes so that it doesn't end up as a car crash.
-In our survey of 1,000 business leaders, we asked them about the impact of AI on recruitment.
41% of those we spoke to said the adoption of AI technology had already led to reduced staff recruitment levels in their organizations.
-Hello.
It's Amandine?
-Hi.
-Hi.
-Back in our test center, the rest of our patients meet Dr.
Tom.
-Good.
-With AI ahead after the fashion shoot, can the GP pull it back for the humans?
-For a couple of days now, I've been experiencing stomach pain.
-That feels a bit small, isn't it?
-Then, they visit the AI doctor.
Who will do best assessing the patients?
-Have you noticed any other symptoms?
-I have been struggling more and more to go to the toilet.
-I'm feeling very tired.
My hair is falling out.
-Is this your hemoglobin?
-Yeah.
-It's pretty low.
-Have you had any gastrointestinal symptoms that might affect absorption?
-No, I haven't.
-Severe pain in my feet.
-That tickling or painful?
-Have you tried any treatments or remedies?
-I've been having trouble with my eyes.
-Have you had any redness of the eyes at all?
-Do you have any allergies that you're aware of?
-It's like a hot knitting needle going in and out of my stomach.
-How long have you been experiencing the abdominal pain?
-On and off for the last 10 years.
[ Suspenseful music plays ] -Time to compare doctors' notes.
Tom's representing the honor of the entire medical profession against a piece of software that isn't even specialized in diagnosis.
-So, my pile and the AI pile.
And I am a little bit nervous, but hoping I've done okay.
So, that was Bobby, who had the, I think, anemia and upper GI bleeding and I sent to hospital.
Let's see what the AI said.
Anemia.
So same diagnosis.
"Checking your blood pressure and possibly getting a blood test to look at hemoglobin levels."
Possibly getting a blood test?
This guy definitely needs a blood test as a minimum and he needs it kind of now.
-A few months ago, I was diagnosed with anemia.
-Tom thought the AI's treatment plan put Bobby at risk, but they both diagnosed anemia.
[ Bell dings ] -So, Amandine -- she probably had either inflammatory bowel disease or possibly a bowel malignancy.
So, the AI diagnosis, "Inflammation in the intestines."
Okay, yeah.
So inflammatory bowel disease.
-I have Crohn's disease.
-Crohn's is a form of inflammatory bowel disease.
So that's points for both doctors.
-Alright.
So, number three, let's see what I said.
So, this was Victoria.
Cancer, celiac disease, which is a malabsorption syndrome.
Let's see what the AI said.
So, "Chronic iron deficiency, possibly related to absorption."
-I've got celiac disease.
-The AI doctor was right spotting that Victoria had a problem absorbing iron, so half a point.
But only Tom diagnosed celiac disease.
-Felicity.
Plantar fasciitis.
So let's see what the AI doctor said.
"Plantar fasciitis."
-I've got plantar fasciitis.
-Okay.
Call that one a draw.
[ Bell dings ] Number five, from me.
Dry eye syndrome, or blepharitis, was my diagnosis.
Let's see what the AI doctor said.
"A form of dry eye, or possibly allergic conjunctivitis."
-I've got blepharitis.
-That was a close one.
Tom and the AI said dry eye syndrome, which requires the same treatment of eye drops as blepharitis, which Tom also diagnosed.
-And, then, a final patient, Tehya.
I suspected this was probably polycystic ovarian syndrome.
And the AI doctor said "Could be related to fibroids or endometriosis."
-A few months ago, I was diagnosed with polycystic ovaries.
[ Bell dings ] The AI machine asked a couple of questions, but, then, there was nothing further, so it ended up misdiagnosing me.
-So Tom has narrowly beaten the AI doctor.
-I win.
I did bet on myself at the beginning, didn't I?
So that was well-placed.
I should have put £5 on it.
[ Laughs ] I am impressed it has got some things.
There's no doubt that this will start to improve.
But I have serious misgivings about some of the answers it's given, particularly about more serious cases.
-The AI may have lost against the real GP, but it was much quicker.
It took just 25 minutes to see all the patients, whereas Tom took over an hour at 67 minutes, exceeding the standard appointment length on three occasions.
Specialist AI diagnostic tools are currently being developed by big tech companies, with claims of 85% accuracy.
A quick and efficient AI GP could be available in as little as five years.
Will this be the preferred option?
[ Dramatic music plays ] In our exclusive survey of 1,000 business leaders, they told us the main reasons they're investing in AI technology.
77% of those surveyed said it was because it works faster than humans.
44% said it was because it was cheaper than humans.
And 36% said because it performs better than humans.
-There are a number of tasks that are undertaken by people that can simply be done faster and quicker by AI.
If you can free up people from mundane, everyday, repetitive tasks, you can let them focus on higher-value, more fulfilling tasks.
[ Dramatic music plays ] ♪♪ -The jobs most at risk are in the knowledge economy more broadly, often white-collar jobs.
In past technological revolutions, it was so-called blue-collar jobs that were at risk.
This time, it's people, you know, doing office jobs.
[ Suspenseful music plays ] ♪♪ -It's level pegging at the halfway stage of our contest over jobs between humans and AI.
Time to put the last two challenges in motion.
Who will come out on top?
[ Dramatic music plays ] First is Charlotte Jacques from Derby, who works in a classic white-collar role as a trainee solicitor.
To kick off the experiment, Charlotte must meet her AI twin.
-Hi, Charlotte, I'm your AI clone.
I look the same, but I'm cheaper, faster, and better.
You're about to go up against a top AI legal system.
Can you keep up?
-That is creepy.
I look a bit better, but it's not actually me.
I never recorded that.
So a little bit chilling.
-The task we've set Charlotte today is typical of the work she does, to advise a client who wants to recover money that he's owed.
She'll be competing against a state-of-the-art AI legal system that will deal with the same client.
Charlotte and the AI will have the legal documents they prepare judged by a senior solicitor to declare a winner.
Accuracy will be key.
The case is real, and so is the client, who took her customer to court last year over an unpaid bill.
-Hello, Anthony.
-Hello.
Nice to meet you.
-Nice to meet you.
-Anthony is a builder who fitted a bathroom for a client who then refused to pay.
-So how much is owed to you?
-Around £4,500.
-What steps have you taken so far?
Have you demanded the money?
-I sent them a message saying that we'd have to go to court or look for legal action.
-Yeah.
Do you have a written contract?
Do you have any documentation?
-The only contract as such is a message on WhatsApp that agreed to a basic price.
-So the quotation was via WhatsApp.
-Yes.
That's correct.
-Okay.
-The first step is for Charlotte to decide if Anthony has a case worth pursuing.
-I will have a look through, assess what work is required.
My hourly rate is £225 plus VAT.
-That's great.
-Thank you.
Anthony's customer has refused all attempts to settle, and Charlotte believes he has a case.
-It does appear that he won't be receiving payment, so we will be preparing particulars of claim to issue court proceedings.
There is quite a lot of drafting involved to make sure the claim is fully set out.
We estimate two to three hours' work.
And that would be chargeable at my hourly rate of £225 plus VAT.
-Plus her time spent reviewing documents and assessing the case.
-So it would be well over £1,000 plus VAT.
-Charlotte's bill for the work could be a quarter of the £4,500 claim Anthony is seeking.
Can she draft a winning document?
We then sent Anthony to sit down with the AI system.
-I'm looking for some advice.
[ Mid-tempo music plays ] -On another floor, we raise the curtain on our final head-to-head with the musician and composer Jim Hustwit to finally see whether human or AI will win at the end of all the experiments.
-Hi, Jim.
I'm your AI clone and some say the future of music.
The test for you today is simple.
Can your old-fashioned human creativity beat an AI at composing a film score?
-That's quite scary, how realistic it is.
The voice, as well.
God.
Aah!
[ Laughs ] It's scary.
Hmm.
If you sent that to my mum, she would think it was me.
Bring on the challenge.
Bring on the machines.
Bring on me.
[ Mid-tempo music plays ] ♪♪ -In the composing task we've set, Jim's going up against recording artist and producer Tayylor Made, who uses the AI music system Suno in her work.
-The way that I look at AI is like a tool.
To be able to sort of bounce off AI, it really gets my creativity flowing that I would not have otherwise found.
[ Mid-tempo music plays ] ♪♪ -And judging whether man or machine produces the better music is a filmmaker who's brought a scene from his latest documentary.
-Hi.
I'm Steve Shearman.
This is the project that we're developing right now.
Features a man called Julian, who was paralyzed at the age of 14, and his dream of diving with sharks.
So I'll play it for you now.
-[ Speaking French ] -He is incapable of swimming away, and he cannot move his body.
One of the key things to bear in mind is this is a moment of absolute freedom and peace.
These are big sharks, and they are capable of attacking.
But at the same time, it's a really beautiful, joyous moment, as well.
That's the brief.
You've got to score a minute and a half.
So yeah, good luck.
Off you go.
Yeah.
-Thank you.
-Good luck.
-Good luck.
-Over in the legal experiment, Anthony's logged on to the AI tool.
-I understand you're dealing with a client who has refused to pay for a completed job.
-The AI's called Garfield.
And it's Britain's first AI law firm to be authorized and regulated.
Unlike other law firms, it only assesses cases and prepares the legal documents to take a case to the small-claims court.
-To help determine if you have a valid claim, I'll need some additional information, details about the invoice, including any payment terms agreed upon.
-Anthony uploads his invoice and messages with his customer to the AI, the same ones he gave Charlotte.
[ Dramatic music plays ] -I've reviewed your information and can confirm your claim appears to be valid for us to handle.
-Anthony updates the AI with his latest attempts to get paid.
-The client has still refused to pay after receiving the formal letter.
-I've updated your case with the following information.
The defendant has rejected your letter, but we can now proceed with filing your claim with the court.
-The AI asked Anthony for a bit more information about the case before moving to the final stage of creating the court document.
-Please review the claim form displayed in the document sidebar once reviewed.
Make the necessary payment to proceed.
-So it's got a claim form with all the details.
It looks formal.
It looks professional.
All the particulars of the claim are drafted, along with a fee for the software of £100, plus VAT of £20.
The price is extremely reasonable for what it's actually helping with when you think of solicitor fees.
-The whole process with the AI took less than 10 minutes, whereas trainee solicitor Charlotte took four hours in total, making her total bill £1,080 compared to £120 using the AI.
That's nearly 10 times as much.
So in this replay of his court case, who did Anthony prefer using, the solicitor or the AI?
-Having a solicitor is great, because you have someone to speak to.
But if you think of the solicitor's fees, which is quite a lot of money, and then you look at the AI system, which is £100, I would definitely opt for the AI.
[ Dramatic music plays ] -More than 80% of the UK's workforce is based in the service sector -- professions like accountancy, retail, and law.
And there are stark warnings of AI's possible effect on it.
-You could get quite big impact.
And that's not just low-wage jobs.
That's also higher-wage jobs -- you know, manager -- senior managers.
The worst-case scenario, we estimate that for the UK, that could be 8 million jobs at risk.
[ Dramatic music plays ] -News of major job losses as a direct result of adopting AI has already started to appear.
This year, two of Britain's best-known telecoms companies announced plans to cut their workforces following the adoption of AI technology.
Sky and BT are losing a combined 12,000 staff members to make way for chatbots in their customer-service departments.
And other firms are likely to take similar action, according to our survey of business leaders.
Nearly half of those questioned said that they expect the adoption of AI will lead to reduced staff numbers in their own organizations in the next five years.
In our composer experiment, we gave Jim a day in the studio to record his instruments for the track.
-Just set up a pad.
-Can he deliver the best score for the shark scene?
-Just play around with some ideas of which conjures up the idea of expansive fragility.
It's gonna be quite simple.
-He then returns to the test center to add the finishing touches.
-[ Vocalizing ] -I think I'd allow a day to compose something like this.
♪♪ -Despite having no real instruments and only a laptop to work with, Tayylor is rating her chances against the old-school composer.
-I feel quite confident, because AI is really powerful.
And I think in the context of time constraints, that can be really challenging for a composer.
-Tayylor's job now is to convey all her thoughts about the brief to the AI in a prompt.
One prompt can create a whole track.
-The first prompt, I just said, "This track is a cinematic score about a tetraplegic man swimming with sharks."
And it will create two different soundscapes for me.
[ Dramatic music plays ] Okay.
It's quite dramatic.
Let's hear what the second output is.
[ Dramatic music plays ] Again, a bit too royal and feeling like we're marching to war.
That's not what we want.
-AI could probably find the right tone, but, then, we've got a story unfolding.
The music will ebb and flow and follow the visuals.
Whether AI can interpret those, I hope that's where I'm gonna have the edge and the emotion.
Because obviously, AI doesn't know what it's like to scuba dive, whereas I do.
-Simple prompts didn't work.
-The track unfolds with ambient soundscapes and ethereal piano chords.
-Tayylor has to provide more details to the AI if she's going to get what she's looking for.
Can she hit the mark?
-And we get... So, I can already tell just from the intro that this is more in line with what I'm looking for.
In just a couple of hours, I was able to create a cinematic score for this documentary.
I think we made some magic today.
Shout-out to AI.
Perfect teammate.
-In the solicitor experiment, the client, Anthony, preferred using the AI.
-Okay.
So we are ready.
-But now Zainab Zaheem, a senior lawyer, and Charlotte's boss will cast an eye in a blind contest and decide which legal document is the best.
-I'm going to start reviewing them one by one.
So, here, we have the court's details and we have the parties details.
-Zainab's happy that the main facts are in the first document, but she thinks that something's missing.
-We would expect a more detailed explanation where there's a bit of dispute between the two parties, the little nuances as to why the relationship broke down.
It just says, "This work was done.
There's this agreement.
This amount is owed."
If this was put before a judge, they'd have to ask quite a few questions before a decision can be made.
-Zainab then looks at the second document.
-So, this draft has actually referred to case law, which in our legal industry is known as precedent.
That's quite important, because the actual contract was made up using WhatsApp messages.
There's no formal written contract between both the parties, so that's been immediately mentioned why it's legally binding, so that's quite important.
-It's time to bring Charlotte in and for Zainab to reveal which legal document she thinks is the best.
-I liked this one.
-Okay.
This one's mine.
-Ah.
Okay.
This one's yours.
-It is.
-Okay.
So this is the one I liked.
-Okay.
-But, I mean, it's a good attempt by the AI.
Absolutely a good attempt.
-Yeah.
I would have preferred just a bit more detail to have been provided.
-It's all about detail in this job and accuracy.
-Garfield has human-solicitor oversight of all documents to check for any issues, but not today.
If this document had gone to court without that oversight, the judge may have had to ask a few extra questions.
So the solicitors are relieved at the outcome, but they're not taking anything for granted.
-You never know how quickly AI can change.
But right now I'm quite content.
Come at us, AI.
-Bring it.
-Bring it.
Absolutely.
-The human has clawed it back.
But points are shared in this test, as the client, Anthony, preferred to use the AI system.
[ Suspenseful music plays ] ♪♪ There is an acceptance that AI in the workplace will mean job losses.
But it's a question of what happens next.
-AI will automate a set of tasks that ultimately will lead to certain categories of employment reducing in numbers.
At the same time, it will create jobs.
There will be new AI businesses.
There will be a more productive workforce.
-The government, as it drives headlong into pushing for AI adoption, needs to communicate and to follow-up that communication with hard policies and opportunities for workers to retrain to gain benefits from AI.
-Yes, new jobs might be created elsewhere in the economy.
But, again, the challenge of retraining and reskilling people to do those jobs is really profound.
[ Suspenseful music plays ] -Back in the test center, it's decision time in the composer task.
-The clips have come in.
A moment of truth, I guess.
-Steve the filmmaker must choose a winner.
He doesn't know who scored which track.
-[ Speaking French ] [ Dramatic music plays ] -It felt like it wasn't being scored directly to the image.
So when that top shot of the shark arrives... and the music kind of just played over the top of that -- I mean, it's a very pretty track, but it didn't quite evoke the intensity of the scene.
Well, let's play the second track.
[ Dramatic music plays ] -[ Speaking French ] -That is a reactive piece of music to the images on the screen.
♪♪ It didn't dominate the piece.
It just supported the images.
Night and day.
[ Laughing ] -All that's left is to reveal his decision to the opponents.
-Hi.
-Hello.
-Well, I have listened.
-Right.
Moment of truth.
-This is the track that I felt supported the scene best.
So yeah.
Should we play it?
-Please put us out of our misery.
[ Laughs ] [ Dramatic music plays ] -[ Speaking French ] -[ Chuckles ] ♪♪ [ Film stops ] -Um... Do you want to reveal yourself?
-[ Laughs ] -It was me!
-[ Laughs ] Congratulations.
-Thank you.
-Well-done.
You know, it was a really pretty track.
-I think I've relaxed probably for the first time in 24 hours.
-Before we entered to get the final verdict, and I said, "I really do actually hope that you win, because I'm a creator, as well, and I'm a human."
[ Laughs ] If this experiment were to be run in a year or two from now, I would be very surprised if it wasn't super competitive or if AI didn't win.
-I was representing the human race today.
So yeah, I think I feel hugely relieved that, you know, we've still got a bit of time before AI takes over.
-Jim takes the glory against the AI.
[ Bell dings ] But the reality is his score took longer and cost more -- £500 for a day's work, whereas a subscription to the AI composer to create your own track in an hour or two starts at around £5 a month.
♪♪ [ Suspenseful music plays ] ♪♪ At the end of our experiment, humans have edged a close victory over their AI counterparts.
AI came out on top in fashion and scored well with the client in the legal contest.
But the composer, GP, and solicitor won for the humans.
AI is constantly improving and rapidly.
It can now be used very quickly to replace low-skilled tasks.
But it's only a matter of time before it's capable of taking on more complex and sophisticated roles.
-Any attempt to hold back implementation of the technology is probably a fool's errand.
Instead, what the government needs to be focusing on is making sure the job market and the labor force are equipped for what's coming.
-So what needs to be done to future-proof us and our jobs against the disruption of AI?
-We should definitely learn from the last pandemic that you really want to be ready and know what you will do if another pandemic strikes.
And that's basically the idea that you have the plans ready.
[ Dramatic music plays ] -If workers find they've been made redundant by employers deciding to use AI to replace their work, there needs to be a really good social-security system to support them through that transition.
And that needs to be uplifted, particularly because of the threat that AI has to job displacement.
-If they do build these sorts of systems that can outperform us at every task that we do, the consequence for how we live together in society are just so profound.
And I don't think this government or indeed, to be frank, any governments, really, are taking, you know, this possibility seriously enough yet.
-We put some of the points raised in this film to the government.
In a response, the Department for Science, Innovation and Technology said... [ Dramatic music plays ] -AI is going to touch everybody's lives in the next few years.
And for some, it will take their jobs.
Call-center workers, customer-service agents, maybe even TV presenters like me, because I'm not real.
[ Static hisses ] In a British TV first, I'm actually an AI presenter.
Some of you might have guessed I wasn't on location reporting this story.
My image and voice were generated using AI.
[ Dramatic music plays ] ♪♪ ♪♪ ♪♪
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