PBS NewsHour

Zappos is a weird company -- and it's happy that way

Clip: 03/02/2017 | 10m 2s

At Zappos, an engaging work culture comes first; the company lavishly invests in morale. But what's the business rationale for spending generously to make employees happy? Economics correspondent Paul Solman visits the eccentric Las Vegas headquarters of Zappos, a company that's known for its devoted customer service and philosophy of self-management rather than hierarchy.

Aired: 03/02/17

Rating: NR

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